Spaulding Concrete Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Spaulding Concrete. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

The overall sentiment is mixed. Some customers reported a satisfying experience with timely and professional work, while others expressed disappointment due to uncompleted jobs, disorganized service, and disturbing employee behavior.

Service Quality & Expertise

Positive feedback highlights a competent crew capable of transforming outdoor spaces quickly and effectively, but there are concerns about incomplete jobs and subpar cleanup procedures, suggesting variability in the execution and quality of service.

Customer Service & Communication

Several reviews point to poor communication and unresponsiveness. Issues ranged from repeated rescheduling and no-shows to even the owner reportedly engaging in aggressive behavior, undermining customer trust.

Value for Money & Pricing Transparency

Customers indicated dissatisfaction related to the upfront payment system without corresponding quality service delivery, leaving them feeling that the cost was not justified by the outcome.

Timeliness & Efficiency

While one review commended a team that worked diligently to complete a project before an important family gathering, others noted delays and inefficiencies, such as prolonged powder release and missed appointment times.

Professionalism & Trustworthiness

Concerns over professionalism were significant. Reports include unprofessional behavior by some employees and even the owner—who was described as threatening and dismissive—casting doubt on the business’s overall integrity.

Facility, Environment & Ambience

Feedback on the physical work environment varied: one satisfied customer enjoyed a transformed, inviting backyard, while others noted that the job sites were left messy, with accidental damage like powder splatters affecting neighboring areas.

Accessibility & Convenience

Accessibility was an issue for some reviewers, who experienced repeated appointment changes, no-shows, and overall difficulties in obtaining prompt service or support from the business.

Problem Resolution & Follow-up

Follow-up and issue resolution appear to be significant areas of weakness. Customers reported that problems such as incomplete work were not adequately addressed, with promises of quality and follow-up support remaining unmet.

Unique Strengths & Areas for Improvement

While the business has demonstrated strengths in executing projects efficiently and delivering impressive results when in full swing, they face a critical need to improve employee conduct, communication practices, and follow-up service. Specific recommendations include enforcing better hiring practices for customer-facing roles, ensuring all appointments are honored, and cleaning up after projects completely.