American Asphalt and Concrete, Inc. Claim business

3.5 (41 reviews)

About

Specialties We specialize in both residential and commercial, asphalt and concrete installation. As well as: Asphalt Paving, Repairs, All phases of concrete, All phases of asphalt, Removals, Demo Petromat, Overlays, Crack Fills, Sealing, Crack Sealing, Seal Coating, Striping, ADA Compliance, Pavers, and more! Don't hesitate to ask about our...... See More

Services Offered

Soil backfilling and compaction
Driveway construction or installation
Interior wall construction
Patio, porch, or terrace construction
Construction or installation
Exterior wall repair
Retaining wall repair
Trench digging
Excavation
Exterior wall construction
Retaining walls
Walkway construction or installation
Masonry/concrete repair
Interior wall repair
Construction site preparation

Photos & Videos

Reviews

3 (2 reviews)

3.2 (17 reviews)

4.2 (22 reviews)

A Quick Look at Customer Sentiment

The reviews present a mix of experiences, with several customers praising the expertise, responsiveness, and professionalism of the team—often highlighting individuals like Bob, Patrick, and Juan—while others express dissatisfaction regarding workmanship issues such as improper asphalt thickness, premature cracking, and environmental oversights like debris mismanagement. Overall, the business receives commendations for prompt service and clear communication on many projects, but there are clear areas for improvement in quality control, site cleanliness, and meeting contract specifications.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with American Asphalt and Concrete, Inc.. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customer experiences are varied. Several clients are highly satisfied with the work quality, professionalism, and timely completion of projects, while a few recent reviews point to significant dissatisfaction with issues like cracking, improper sealant application, and overall workmanship falling short of expectations.

Service Quality & Expertise

Many reviewers praise the technical expertise and quality of service provided by the crew, with specific mentions of names like Bob, Patrick, and Juan who were instrumental in delivering superior results on driveways, parking lots, and commercial lots. However, there are concerns raised about instances such as inconsistent asphalt thickness and compromised concrete mixes due to hurried operations.

Customer Service & Communication

There are several commendations for the company’s responsive and clear communication, with team members keeping clients informed throughout the process. On the other hand, some negative feedback indicates that communication could be improved, especially when addressing immediate practical concerns such as worksite conduct and problem resolution.

Value for Money & Pricing Transparency

While many clients feel that the pricing is competitive and that they receive good value for their money—even noting discounts in some cases—a few reviews raise issues related to cost versus quality, suggesting that pricing transparency might benefit from clearer upfront communication about work specifications and potential material limitations.

Timeliness & Efficiency

Numerous reviews appreciate the prompt response times and overall efficiency of the team, with projects completed quickly even amidst challenges like weather delays. Conversely, some accounts reveal delays or lack of preparedness—such as workers not being ready when materials arrived, necessitating compromises during concrete pours.

Professionalism & Trustworthiness

Many reviewers describe the team as professional, knowledgeable, and reliable, which has built trust among many satisfied clients. However, isolated incidents such as careless handling of equipment (e.g., misdirected blowers affecting vehicles) have led to questions about consistency in professionalism at all work sites.

Facility, Environment & Ambience

Feedback related to the physical aspects of the projects, such as driveways and parking lots, is generally positive in terms of curb appeal and workmanship. There are occasional concerns regarding the environmental management on work sites—particularly the scattering of debris—and the need for improved cleanup measures after work is completed.

Accessibility & Convenience

Clients often commend the company for being easy to reach and for accommodating scheduling needs, including handling projects in both residential and commercial settings. Some improvements were noted in managing onsite logistics, especially in large or multi-unit environments like HOAs.

Problem Resolution & Follow-up

Many customers have experienced effective follow-up support and appreciated the willingness of management to address concerns and offer resolutions. In contrast, a few reviews mention difficulties in getting timely responses when issues, such as work quality and debris management, arise post-completion.

Unique Strengths & Areas for Improvement

The standout strengths include technical expertise, a friendly approach, and fast, efficient service—often highlighted by repeat business and strong recommendations. However, areas for improvement include stricter adherence to contract specifications regarding material quantities and mixtures, better care in managing the work environment (notably around vehicle safety and site cleanliness), and enhanced communication to ensure that concerns are addressed promptly before they escalate into larger issues.

American Asphalt and Concrete, Inc. Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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