TERMS AND CONDITIONS

Welcome to VouchSpot! These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and VouchSpot (“we,” “our,” or “us”). By accessing or using our platform (the “Platform”), you agree to comply with and be bound by these Terms.

If you do not agree with these Terms, you must cease using the Platform immediately.

RECITALS

This Terms and Conditions Agreement (the “Agreement”) is entered into by and between VouchSpot (“we,” “our,” or “us”), an online business listing platform, and any individual, entity, or organization (“you,” “your,” or “User”) who accesses or uses our services, including the website, mobile application, and related features (collectively referred to as the “Platform”).

WHEREAS, VouchSpot provides an online platform designed to enable businesses to create, manage, and claim business listings, while allowing customers to search for, review, and interact with these businesses efficiently;

WHEREAS, the User desires to utilize the Platform in accordance with the terms, conditions, and policies set forth herein, and subject to compliance with applicable local, state, and national laws, including laws governing electronic communications, intellectual property, and consumer protection;

DEFINITIONS

For the purposes of this Agreement, the following terms shall have the meanings assigned below. Any term not expressly defined herein shall have its ordinary and commonly understood meaning:

• “Platform”: Refers to the website, mobile application, and any associated services, tools, and resources provided by VouchSpot for business listings, customer interactions, and related purposes.
• “User”: Includes any individual, business, or organization accessing or using the Platform, whether as a visitor, registered account holder, business owner, or customer.
• “Business Listing”: Refers to a profile or entry on the Platform that includes information about a business, such as its name, contact details, address, services, products, and user-generated reviews.
• “Content”: Refers to all materials made available on the Platform, including but not limited to text, images, videos, graphics, code, software, and any user-submitted information or data.
• “Premium Services”: Paid features or services offered by VouchSpot, including but not limited to advertising packages, analytics tools, enhanced visibility, or other premium functionalities available through the Platform.
• “Terms”: Refers to these Terms and Conditions, including all future amendments, updates, and supplements.
• “Claiming a Listing”: Refers to the process by which a business owner or authorized representative provides verifiable evidence of ownership to take control of an existing business listing on the Platform.
• “Third-Party Content”: Refers to any content, links, advertisements, or services provided by third parties that may be accessible through the Platform but are not controlled or owned by VouchSpot.
• “Account”: Refers to a unique user profile registered with the Platform, enabling Users to access specific features or services provided by VouchSpot.
• “Agreement”: Refers to this legally binding Terms and Conditions document between VouchSpot and its Users.
• “Dispute Resolution”: Refers to the process of resolving conflicts between VouchSpot and Users, as outlined in Section 13 of these Terms.

NOW, THEREFORE, in consideration of the mutual promises, covenants, and agreements contained herein, the parties agree to the following terms:

1. About VouchSpot

VouchSpot is a comprehensive online business listing platform designed to facilitate the seamless connection between businesses and potential customers. The Platform enables businesses to create, manage, and claim customized profiles while allowing customers to search for, review, and interact with these businesses efficiently.

Business Listings

At the core of our services, VouchSpot populates the Platform with business profiles created from publicly available information. These profiles may be claimed by their rightful owners upon providing verifiable evidence of ownership, as determined at our sole discretion. Additionally, registered users, including business representatives, are empowered to create and manage their own business listings to enhance their online visibility.

Scope of Services

By using our Platform, businesses gain access to tools and features tailored for effective audience engagement, including but not limited to profile management, analytics, and premium advertising options (if applicable). Customers benefit from an intuitive interface that allows for streamlined searches and direct communication with businesses listed on the Platform.

VouchSpot serves as an intermediary platform, facilitating the exchange of information between businesses and customers. While we endeavor to provide accurate and reliable information, VouchSpot does not guarantee the accuracy, completeness, or reliability of any content or listings available on the Platform. Users are advised to independently verify any information prior to making decisions based on it.

Mission Statement

Our mission is to create an ecosystem that promotes business growth by enhancing visibility and accessibility while empowering customers with the information they need to make informed decisions. We aim to uphold the highest standards of accuracy, integrity, and innovation in the services we provide.

2. Eligibility

By accessing or using the Platform, you agree that you meet the following eligibility requirements:

1. Minimum Age Requirement:

   You must be at least 18 years old, or the legal age of majority as defined in your jurisdiction, to use the Platform.

2. Authority to Bind an Entity:

   If you are accessing the Platform or registering an account on behalf of a business or other legal entity, you represent and warrant that you are fully authorized to act on behalf of such entity and to bind it to these Terms and Conditions.

3. Accuracy of Information:

   You agree to provide truthful, accurate, and complete information during the registration process and at all times thereafter. You further agree to promptly update such information as necessary to ensure its continued accuracy and completeness.

4. Legal Compliance:

   You warrant that your use of the Platform complies with all applicable laws, regulations, and industry standards in your jurisdiction. You further agree that you are not:

   • A person or entity barred from using the Platform under the laws of any jurisdiction.
   • Engaging in any activity that violates local, national, or international laws.

Acknowledgment and Assumption of Responsibility

By using the Platform, you acknowledge and accept full responsibility for any activities conducted through your account. You agree to safeguard your account credentials and promptly notify VouchSpot of any unauthorized access or breach of security.

3. Business Listings

3.1 VouchSpot-Initiated Listings

As part of our services, VouchSpot may independently create business listings using publicly available information, including but not limited to business directories, public records, and official websites. These listings are provided strictly on an "as-is" basis without warranties of accuracy, completeness, or reliability.

Owners of businesses listed on the Platform may claim their profiles by providing verifiable evidence of ownership, as outlined in Section 3.3 below. VouchSpot reserves the right to modify, update, or remove any initiated listings at its sole discretion.

3.2 User-Generated Listings

Registered users, including business owners or their authorized representatives, are permitted to create, edit, and manage business profiles on the Platform. Users are solely responsible for ensuring that all submitted information is:

1. Accurate, complete, and free of errors;
2. Not misleading or deceptive; and
3. Updated regularly to reflect any material changes to the business's details or offerings.

VouchSpot is not liable for any inaccuracies or damages arising from user-generated listings.

3.3 Claiming Listings

Business owners or their authorized representatives may claim listings created by VouchSpot or other users by submitting evidence of ownership, such as business registration documents, official correspondence, or other acceptable proof.

• Claim requests will be reviewed on a case-by-case basis, and VouchSpot retains full discretion to approve or deny claims.
• By claiming a listing, the claimant assumes full responsibility for the accuracy and legality of the information provided.

In cases of ownership disputes, VouchSpot may require additional documentation or suspend the listing until the dispute is resolved.

3.4 Listing Accuracy

While VouchSpot endeavors to maintain a high standard of accuracy for listings, we do not guarantee or warrant the accuracy, completeness, or reliability of any information listed on the Platform, whether initiated by us or submitted by users.

Users are advised to independently verify any information obtained from the Platform before making decisions or taking actions based on it. VouchSpot disclaims all liability for inaccuracies, omissions, or errors in business listings.

4. User Responsibilities

When accessing or using the Platform, you agree to adhere to the following responsibilities:

1. Accuracy and Integrity of Content:

   Users must provide only accurate, truthful, and lawful content. Misleading, defamatory, or unauthorized content is strictly prohibited.

2. Lawful Use:

   The Platform must not be used for any purpose that is unlawful, fraudulent, or harmful to other users, businesses, or the general public.

3. Compliance with Applicable Laws:

   Users must abide by all applicable local, state, and national laws, as well as industry regulations, in their use of the Platform.

4. Prohibition of Unauthorized Activities:

   Users are prohibited from engaging in activities that compromise the integrity, security, or functionality of the Platform.

Prohibited Activities

The following activities are strictly prohibited and may result in suspension or termination of access to the Platform, as well as potential legal action:

• Data Scraping and Mining:

  Extracting, scraping, or mining data from the Platform without express written authorization is prohibited.

• Security Violations:

  Attempting to bypass, disable, or circumvent any security measures or gain unauthorized access to restricted areas of the Platform is forbidden.

• Disruption of Services:

  Engaging in any activity that interferes with or disrupts the normal functioning of the Platform, such as the deployment of viruses, malware, or other harmful code, is prohibited.

• Intellectual Property Infringement:

  Uploading or using content that violates intellectual property rights, including copyrights, trademarks, and patents, is strictly prohibited.

Additional Prohibited Activities for Users in Pakistan:

To comply with Pakistani laws, including the Prevention of Electronic Crimes Act, 2016 (PECA) and the Pakistan Penal Code (PPC), 1860, users in Pakistan are also prohibited from:

• Hate Speech, Blasphemy, or Defamation:

  Using the Platform to promote hate speech, blasphemy, or defamation as defined under relevant sections of the PPC, including Sections 295-A, 500, and related laws.

• Terrorism or Incitement to Violence:

  Uploading content that promotes terrorism, incites violence, or violates Section 11 of PECA.

• Unauthorized Access or Data Alteration:

  Accessing, altering, or destroying data without authorization, in violation of Section 3 of PECA.

• Cyber Harassment or Blackmail:

  Engaging in cyber harassment, blackmail, or the dissemination of private images or information without consent, in violation of Sections 20 and 21 of PECA.

Enforcement and Legal Action:

VouchSpot reserves the right to investigate and take appropriate legal action, including:

1. Immediate suspension or termination of accounts involved in prohibited activities.
2. Reporting violations to relevant Pakistani authorities, such as the Federal Investigation Agency (FIA), or other applicable regulatory or law enforcement bodies.

By purchasing any premium services, advertising packages, or additional features offered through the Platform, you agree to the following terms:

1. Payment of Fees:

   You are responsible for paying all applicable fees, charges, and taxes associated with the services you purchase. Payments must be made in the currency specified at the time of the transaction.

2. Payment Methods:

   You agree to provide accurate and valid payment information at the time of purchase. VouchSpot accepts only the payment methods specified on the Platform and reserves the right to refuse or cancel any payment transaction if fraudulent or unauthorized activity is suspected.

3. Compliance with Purchase Agreements:

   Any additional terms and conditions related to specific premium services or advertising packages will be outlined in a separate purchase agreement. By completing a transaction, you agree to be bound by the terms of that agreement.

4. Non-Refundable Payments:

   Unless otherwise specified in our Refund Policy, all payments are non-refundable. Users are encouraged to review the details of services before completing a purchase.

5. Late Payments and Penalties:

   If your payment is delayed or declined, VouchSpot reserves the right to suspend or terminate your access to the purchased services. Late payments may incur additional fees or penalties, as applicable.

6. Disputed Charges:

   If you dispute a charge, you must notify VouchSpot in writing within 30 days of the transaction. Failure to dispute charges within this time frame constitutes a waiver of any claim relating to the disputed payment.

6. Intellectual Property Rights

6.1 Platform Content

All content and materials available on the Platform, including but not limited to text, graphics, logos, icons, images, audio clips, software, code, and the overall design of the Platform (collectively, "Platform Content"), are the exclusive property of VouchSpot or its licensors.

Such content is protected by applicable copyright, trademark, patent, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform Content for personal or business purposes strictly in accordance with these Terms.

You may not:

• Copy, reproduce, distribute, display, or create derivative works based on the Platform Content without prior written consent from VouchSpot.
• Remove, obscure, or alter any copyright, trademark, or proprietary notices on the Platform.

6.2 User Content

By submitting, uploading, or posting content on the Platform (including business profiles, reviews, images, or other materials), you retain ownership of your intellectual property but grant VouchSpot a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to:

1. Use, reproduce, distribute, modify, adapt, publish, and display your content in connection with the operation and promotion of the Platform.
2. Sub-license these rights to third parties for purposes directly related to the services offered by the Platform.

You represent and warrant that any content you submit:

• Does not infringe upon the intellectual property rights or proprietary rights of any third party.
• Complies with all applicable laws and these Terms.

VouchSpot reserves the right, at its sole discretion, to remove or modify user-submitted content that violates these Terms or is deemed inappropriate.

6.3 Infringement Policy

VouchSpot respects the intellectual property rights of others and expects users to do the same. If you believe your intellectual property rights have been infringed upon by content on the Platform, you may file a complaint by following the procedures outlined in our DMCA Policy.

To expedite the process, your complaint must include:

1. A description of the copyrighted work or intellectual property you believe has been infringed.
2. The URL or specific location of the allegedly infringing content on the Platform.
3. Your contact information, including your name, address, telephone number, and email address.
4. A statement asserting that you have a good-faith belief that the use of the content is unauthorized.
5. A statement affirming that the information in your notice is accurate and that you are authorized to act on behalf of the rights holder.

VouchSpot will respond promptly to valid infringement claims by removing or disabling access to the allegedly infringing content and notifying the user responsible. Repeat offenders may have their accounts terminated.

7. Disclaimer of Warranties

The Platform and all content, services, and features provided through VouchSpot are offered on an "as-is" and "as-available" basis, without any representations or warranties of any kind, express or implied.

To the fullest extent permitted by applicable law, VouchSpot expressly disclaims any and all warranties, including but not limited to:

• Accuracy and Reliability:

  We do not guarantee the accuracy, completeness, reliability, or timeliness of any business listings or information provided on the Platform. Users are encouraged to independently verify such information before relying on it.

• Availability and Uninterrupted Access:

  We make no warranty that the Platform will operate without interruptions, delays, errors, or security vulnerabilities. Scheduled maintenance, technical issues, or external factors may impact the availability of the Platform.

• Fitness for Purpose:

  The Platform is provided for informational purposes only and is not tailored to meet the specific requirements of individual users. We disclaim any warranties regarding the suitability of the Platform for a particular purpose, merchantability, or non-infringement.

• Third-Party Content and Links:

  The Platform may contain links to third-party websites or content. VouchSpot does not endorse or assume responsibility for the accuracy, legality, or reliability of such third-party content.

By using the Platform, you acknowledge and agree that any reliance on its content or functionality is at your own risk. No advice or information, whether oral or written, obtained from VouchSpot shall create any warranty not expressly stated in these Terms.

8. Limitation of Liability

To the maximum extent permitted by law, VouchSpot and its affiliates, officers, directors, employees, agents, licensors, and service providers shall not be liable for:

1. Indirect or Consequential Damages

   Any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, business interruption, loss of data, or goodwill arising from or related to:

   • Your use of or inability to use the Platform.
   • Errors, inaccuracies, or omissions in business listings or other content.
   • Unauthorized access to or alteration of your data or content.

2. Aggregate Liability:

   Our total liability to you for any claims, actions, or damages arising out of or relating to these Terms or your use of the Platform shall not exceed the amount you paid (if any) to access or use the Platform in the 12 months immediately preceding the event giving rise to the claim.

3. Jurisdictional Limitations:

   Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability for incidental or consequential damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

9. Privacy and Data Retention

Your privacy is important to us. Your use of the Platform is governed by our Privacy Policy, which outlines how we collect, use, store, and protect your personal data. By using the Platform, you consent to the practices described in the Privacy Policy.

9.1 Data Collection and Use

We collect information necessary to provide our services, improve the Platform, and ensure compliance with applicable laws. This includes personal data provided by you during registration, usage data collected through cookies or similar technologies, and any information required to fulfill legal obligations.

9.2 Data Retention

We retain user data only as long as necessary for the purposes for which it was collected or as required by law. Our Privacy Policy details the specific retention periods applicable to different types of data.

9.3 User Rights

Under applicable laws, you may have rights regarding your personal data, including:

1. The right to access and review your personal data.
2. The right to request correction, deletion, or restriction of your personal data.
3. The right to withdraw consent to data processing where applicable.

For users in specific jurisdictions:

• For Users in Pakistan: Personal data collected, stored, and processed by VouchSpot adheres to the principles outlined in the Personal Data Protection Bill (PDPA) (anticipated enactment). Until its enforcement, VouchSpot follows best practices to ensure reasonable safeguards for personal data in compliance with industry standards and the Prevention of Electronic Crimes Act, 2016 (PECA). VouchSpot will cooperate with lawful data requests from Pakistani authorities as required under PECA.
• For International Users: Data handling practices comply with regional laws, including the California Consumer Privacy Act (CCPA) for California residents and the General Data Protection Regulation (GDPR) for users in applicable jurisdictions.

9.4 Security Measures

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, or misuse. These measures include encryption, access controls, and regular security assessments. However, no system is completely secure, and we cannot guarantee absolute security.

If you have any questions or concerns about our privacy practices, or if you wish to exercise your data rights, please refer to our Privacy Policy or contact us at info@vouchspot.com

10. Cookie Policy

VouchSpot uses cookies and similar tracking technologies to enhance and personalize your experience on the Platform. Cookies are small data files that are stored on your device when you visit our website, and they help us recognize you, improve site functionality, and deliver relevant content.

10.1 Types of Cookies We Use

1. Essential Cookies:

   These cookies are necessary for the operation of the Platform, enabling features such as account login and secure navigation.

2. Performance Cookies:

   These cookies collect data on how users interact with the Platform, such as page views and error messages, to help us improve performance and user experience.

3. Advertising and Analytics Cookies:

   We use cookies from third-party services to deliver targeted advertisements and analyze user behavior for marketing purposes.

10.2 Consent to Cookie Use

By continuing to use the Platform, you consent to the placement of cookies on your device as described in this section and in our Cookie Policy. You may manage or disable cookies through your browser settings; however, doing so may affect the functionality of the Platform.

10.3 Third-Party Cookies

We may partner with third-party service providers who place cookies on your device to provide additional functionality, analytics, or advertising services. VouchSpot does not control these cookies and encourages users to review the cookie policies of these third-party providers.

10.4 Managing Cookies

You have the right to manage your cookie preferences or withdraw your consent at any time. Please refer to your browser’s help section for instructions on how to block or delete cookies.

11. DMCA Policy

VouchSpot respects the intellectual property rights of others and adheres to the provisions of the Digital Millennium Copyright Act (DMCA). If you believe that content on the Platform infringes your copyright, you may submit a takedown request as follows:

11.1 Filing a DMCA Takedown Request

To file a valid DMCA takedown notice, please provide the following information in writing:

1. A description of the copyrighted work you claim has been infringed.
2. The location (URL) of the allegedly infringing content on the Platform.
3. Your contact information, including name, address, telephone number, and email address.
4. A statement affirming your good-faith belief that the use of the content is not authorized by the copyright owner, its agent, or applicable law.
5. A declaration under penalty of perjury that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner.
6. Your physical or electronic signature.

11.2 Address for Submitting Requests

DMCA takedown requests can be submitted to:

Email: info@vouchspot.com

Mail: 854 Kent Circle, Bartlett, IL 60103

11.3 Response to Takedown Requests

Upon receiving a valid DMCA notice, we will:

• Promptly remove or disable access to the infringing content.
• Notify the user responsible for the content of the takedown.

If the content owner believes the takedown is a mistake or misidentification, they may submit a counter-notification as outlined in the DMCA. VouchSpot will restore the content if a valid counter-notification is received, unless the original complainant files a court action to restrain the alleged infringement.

12. Modifications to the Terms

VouchSpot reserves the right to modify or update these Terms and Conditions at any time to reflect changes in our business practices, legal requirements, or user feedback.

12.1 Notification of Changes

In the event of significant changes to these Terms, we will provide notice by:

• Posting the updated Terms on the Platform with the “Last Updated” date.
• Sending a notification to registered users, where appropriate.

12.2 Acceptance of Revised Terms

All changes are effective immediately upon posting, unless otherwise specified. Your continued use of the Platform after the revised Terms are posted constitutes your acceptance of the updated Terms.

12.3 User Review

We encourage users to periodically review these Terms to remain informed of their rights and responsibilities. If you do not agree with the revised Terms, you must discontinue use of the Platform immediately.

13. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Pakistan for users based in Pakistan and by the laws of the United States for users based in the United States.

13.1 Good-Faith Negotiations

In the event of a dispute, the parties agree to first attempt to resolve the matter amicably through good-faith negotiations. Each party shall make reasonable efforts to address and settle any disagreements before pursuing formal legal remedies.

13.2 Jurisdiction and Venue

For Pakistani Users:

Any disputes arising out of or relating to these Terms shall be governed by the laws of Pakistan, including but not limited to the Prevention of Electronic Crimes Act, 2016 (PECA), the Electronic Transactions Ordinance, 2002 (ETO), and other applicable laws. Disputes shall be resolved exclusively in the courts located in Islamabad, Pakistan, and users expressly waive any objections to the jurisdiction of these courts, including objections based on venue or inconvenience.

For U.S. Users:

For users based in the United States, disputes will be governed by the laws of the state specified in Section 16. The jurisdiction and venue for resolving disputes will be determined based on the user's state of residence or business operation as outlined in the State-Specific Rules and Regulations section.

14. Termination

VouchSpot reserves the right to suspend or terminate your access to the Platform, in whole or in part, at any time and without prior notice, under any of the following circumstances:

1. Violation of Terms:

   If you breach these Terms or engage in any activity that is unlawful, harmful, or otherwise detrimental to the Platform, its users, or its reputation.

2. Violation of State-Specific or Federal Laws:

   If you engage in any activity that violates applicable local, state, or federal laws, regulations, or statutes, including but not limited to:

   1. Violations of consumer protection laws, such as false advertising or deceptive trade practices.
   2. Infringement of intellectual property laws.
   3. Violations of data protection laws, such as the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR), where applicable.
   4. Engagement in fraudulent or deceptive practices in connection with the Platform.

3. Security Concerns:

   If unauthorized or suspicious activity is detected on your account that may compromise the integrity, security, or functionality of the Platform or its users.

4. Discontinuation of Services:

   If VouchSpot ceases to offer the Platform or any specific services for any reason, whether due to business restructuring, regulatory changes, or other unforeseen circumstances.

Actions Upon Termination

1. Loss of Access:

   Upon termination, your right to access and use the Platform will immediately cease.

2. Deletion of Account and Data:

   VouchSpot reserves the right to delete, deactivate, or otherwise restrict access to your account, including any associated content, data, or stored information. This may include the removal of business listings, reviews, or other user-generated content.

3. Notification and Appeals:

   Users who believe their accounts were terminated in error may contact VouchSpot at info@vouchspot.com to request clarification or appeal the termination decision. However, VouchSpot retains sole discretion in determining whether access will be reinstated.

4. Reporting to Authorities:

   In cases involving violations of state-specific or federal laws, VouchSpot reserves the right to report such violations to the appropriate regulatory or law enforcement authorities for further action.

15. Contact Us

If you have any questions, concerns, or feedback regarding these Terms or the Platform, please feel free to reach out to us through the following channels:

Email: info@vouchspot.com

Mailing Address: 854 Kent Circle, Bartlett, IL 60103

Our support team will make reasonable efforts to respond to your inquiries promptly.

16. State-Specific Rules and Regulations

VouchSpot operates across various jurisdictions within the United States. Users must adhere to state-specific rules, laws, and regulations applicable to their use of the Platform. Below are examples of rules that apply in certain states. Additional requirements may be imposed by your local jurisdiction, and it is your responsibility to remain informed of and comply with such requirements.

16.1 California

Users located in California or conducting business with California residents are subject to the California Consumer Privacy Act (CCPA) and California Online Privacy Protection Act (CalOPPA).

• Businesses must provide clear notice regarding data collection, storage, and processing practices.
• Users have the right to request details about their personal information and opt out of data sharing for advertising purposes.

For more information on how we comply with California laws, please refer to our Privacy Policy.

16.2 New York

Users located in New York must comply with the New York General Business Law and any other applicable consumer protection statutes. Businesses providing services on the Platform are prohibited from:

• Engaging in deceptive or misleading advertising.
• Failing to disclose fees, cancellation terms, or material limitations upfront.

16.3 Texas

Businesses and users in Texas are governed by the Texas Deceptive Trade Practices Act (DTPA), which prohibits fraudulent or deceptive acts in the context of trade and commerce. This includes ensuring the accuracy of business listings and avoiding false or misleading claims.

16.4 Other Jurisdictions

Certain states, including Massachusetts, Illinois, and Florida, impose specific requirements related to advertising, data protection, and online privacy. Users must ensure compliance with local laws applicable to their state or region.

Notice to Users: In the event of a conflict between state and federal laws, federal laws will apply unless preempted by specific state regulations.

16.5 Consumer Protection Laws in Pakistan

For users and businesses in Pakistan, all activities on the Platform are subject to applicable consumer protection laws, including but not limited to the Punjab Consumer Protection Act, 2005, and other provincial consumer protection regulations.

Responsibilities of Businesses:

1. Avoid Deceptive Practices: Businesses must ensure that their advertising is truthful, transparent, and free from misleading claims.
2. Disclosure of Policies: Pricing, refund terms, and cancellation policies must be clearly disclosed in business listings.
3. Complaint Resolution: Businesses must respond promptly and effectively to consumer complaints in compliance with consumer rights under Pakistani laws.

Enforcement:

VouchSpot reserves the right to suspend or remove business listings that fail to comply with these legal requirements. Additionally, non-compliant businesses may be reported to the relevant consumer protection councils or regulatory authorities within Pakistan.

17. Violations of State or Federal Laws

VouchSpot reserves the right to take action against users or businesses that engage in conduct violating local, state, or federal laws while using the Platform. Such actions may include, but are not limited to:

1. Investigation: Conducting internal investigations into the alleged violations.
2. Account Suspension or Termination: Temporary or permanent suspension of accounts involved in unlawful activities.
3. Reporting to Authorities: Reporting unlawful conduct to relevant law enforcement or regulatory agencies, including state attorney generals or the Federal Trade Commission (FTC).
4. Monetary Penalties: Pursuing compensation for damages caused to the Platform or its reputation due to user or business misconduct.

18. Cooperation with Authorities

VouchSpot is committed to complying with applicable laws and regulations, including cooperation with regulatory and law enforcement authorities in Pakistan, the United States, and other jurisdictions.

For Pakistani Users:

VouchSpot will cooperate with the Federal Investigation Agency (FIA) and other relevant Pakistani authorities in the investigation of crimes, fraud, or misuse of the Platform. User data will only be disclosed to authorities upon receipt of valid legal requests, subpoenas, or court orders, as required under the Prevention of Electronic Crimes Act, 2016 (PECA), and subject to due legal process and safeguards.

For U.S. Users:

VouchSpot will respond to lawful requests for information or assistance in accordance with the applicable local, state, or federal laws governing user data and platform usage. Data will only be shared with law enforcement or regulatory agencies upon receipt of valid subpoenas, court orders, or equivalent legal requests, in compliance with the Electronic Communications Privacy Act (ECPA) and other applicable laws.

General Guidelines:

VouchSpot will maintain the confidentiality and security of user data and will only disclose such information when legally obligated to do so. All requests for data disclosure will be carefully reviewed to ensure compliance with legal standards and the protection of user privacy.