Northwest Asphalt Construction Claim business

4.3 (12 reviews)

License# 10481556

About

If you're looking for a reliable, fully equipped, and affordable asphalt service in San Jose and the entire bay area then you came to the right place. Our motto is to show up on time, equipment out, asphalt materials piled up and ready to go as soon as it arrives onto your job site. We can pave all types of jobs. This includes, parking lots,...... See More

Services Offered

Driveway construction or installation
Walkway construction or installation
Masonry/concrete repair
Exterior wall repair
Retaining wall repair
Exterior wall sealing or resealing
Retaining wall sealing or resealing
Walkway sealing or resealing
Patio, porch, or terrace construction
Construction or installation
Masonry/concrete sealing
Interior wall repair
Driveway sealing or resealing
Interior wall sealing or resealing
Patio, porch, or terrace sealing or resealing

Photos & Videos

Reviews

5 (2 reviews)

5 (3 reviews)

2.9 (7 reviews)

A Quick Look at Customer Sentiment

The reviews reveal a mixed customer experience with impressive timeliness and quality on larger projects, alongside commendations for responsive communication and efficient work. However, several customers expressed concerns about pricing transparency, materials usage, and follow‐up on issues, raising questions of trust and professionalism in smaller jobs.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Northwest Asphalt Construction. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers report a varied experience: several praise the company for prompt and quality work on large projects, while others, especially on smaller jobs, felt disappointed due to perceived dishonesty and unsatisfactory follow-up. The overall sentiment oscillates between genuine appreciation for efficiency and frustration over business practices.

Service Quality & Expertise

Reviews highlight strong technical capabilities on extensive repaving and driveway jobs, with many commending the effective use of equipment, neat execution, and proper installation of drainage systems. However, there were significant concerns when poor quality materials were used, resulting in issues with drainage pipes and improper sealing.

Customer Service & Communication

There are mixed opinions on customer engagement. Some clients, like one with a large road paving project, appreciated the prompt replies and ongoing updates, whereas others felt that communication faltered when addressing post-job problems and warranty claims, leaving them feeling undervalued and ignored.

Value for Money & Pricing Transparency

Several reviews spotlight pricing issues. One customer was surprised by the high cost for a small area of repair, suspecting that excess material from nearby jobs was used to justify the price. This led to questions about whether customers were charged appropriately, indicating a need for clearer pricing policies and transparency.

Timeliness & Efficiency

The service was noted for its efficiency, with some jobs, like a minor asphalt repair, being completed in as little as 20 minutes, and larger projects finishing on the promised days. Timely completion is a consistent positive aspect across the reviews.

Professionalism & Trustworthiness

Professionalism is reported differently by customers. While some appreciated the punctuality and hardworking crew, others felt the conduct was unprofessional with instances of evasive responses to billing and poor resolution of material concerns. Trust issues were raised when customers felt short-changed on the expected value versus what was delivered.

Facility, Environment & Ambience

Comments regarding the physical outcome of projects were generally positive. Several customers mentioned that their driveways and private roads looked beautiful and had an enhanced appearance following the work, reflecting a neat end-result.

Accessibility & Convenience

The scheduling and accessibility of services were generally regarded as convenient, with some clients emphasizing that the service provider was easy to reach, responded quickly, and showed up on time as promised.

Problem Resolution & Follow-up

Issues arise in how problems were resolved. While one review commended the follow-up during a large paving project, others reported that warranty issues and quality problems were not adequately addressed, leaving a sense of unresolved dissatisfaction among clients who experienced post-job defects.

Unique Strengths & Areas for Improvement

Standout strengths noted in the reviews include efficient work processes, good equipment, and the ability to complete jobs as promised on larger projects. However, improvements are needed in pricing transparency, ensuring quality consistency (especially in small repairs), and providing reliable follow-up service to build and maintain trust with all customers.

Northwest Asphalt Construction Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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