Master Masonry Concrete Construction Claim business

4.8 (74 reviews)

About

Master Masonry Concrete Construction is a very well-established, Los Angeles based Masonry & Concrete construction company with a successful track record of performing even the most demanding construction projects. With expertise & experience of over 30 years in this field, we are well-equipped and prepared for handling any size Masonry and...... See More

Services Offered

Building additions
Fence and gate installation
Fence and gate repair
Garage remodeling
Driveway construction or installation
Manual gate installation
Interior wall construction
Landscaping building construction
Construction or installation
Masonry/concrete sealing
Detached garage construction
Modular home construction
New structure construction
Pool installation
Automatic gate repair
Manual gate repair
Interior wall repair
New room addition
Driveway sealing or resealing
Interior wall sealing or resealing
Structural repair
Deck construction
Fence and gate painting or staining
Fence and gate weatherproofing
Automatic gate installation
Fence installation
Exterior wall construction
Retaining walls
Walkway construction or installation
Outdoor kitchen construction
Masonry/concrete repair
Guest house or ADU construction
Manufactured home construction
Single-family home construction
Fence painting or staining
Remodeling
Fence repair
Exterior wall repair
Retaining wall repair
Garage addition
Exterior wall sealing or resealing
Retaining wall sealing or resealing
Walkway sealing or resealing
Fence weatherproofing

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Reviews

5 (8 reviews)

4.5 (66 reviews)

A Quick Look at Customer Sentiment

Reviews highlight Master Masonry's exceptional craftsmanship and timely, efficient work, with many customers expressing high satisfaction and gratitude for beautifully executed projects. James and his team are frequently praised for their expertise, clear communication, and reliability; however, a few reviews mention issues such as pricing transparency and initial miscommunications that led to unforeseen costs. Overall, the business is well-regarded for its professionalism and problem-solving abilities, with minor areas identified for administrative and communication improvements.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Master Masonry Concrete Construction. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Most customers are very pleased with the results delivered by Master Masonry, often expressing relief and gratitude for achieving beautifully finished projects that truly enhance their properties. While many experiences are overwhelmingly positive, there are a few isolated cases of dissatisfaction mainly linked to communication missteps and unmet expectations on project specifics.

Service Quality & Expertise

Reviewers consistently commend the quality of work, noting flawless concrete driveways, durable retaining walls, and meticulously built fences and gates. James and his team demonstrate robust expertise by successfully addressing complex issues (like managing large tree roots and challenging site conditions), which has helped many clients achieve lasting and attractive results.

Customer Service & Communication

Many reviews applaud the clear, straightforward communication and punctuality from James, with several customers appreciating prompt call-backs and on-site explanations that instilled confidence. Conversely, a few customers experienced frustrations when initial project descriptions were misunderstood, leading to additional charges and an overall negative interaction.

Value for Money & Pricing Transparency

Customers frequently mention competitive pricing and good value, highlighting low bids that delivered high-quality results. However, some reviews noted a lack of clarity in pricing elements—such as missing contract attachments or unexpected extra charges—indicating that enhanced transparency at the outset could further improve client satisfaction.

Timeliness & Efficiency

Timely service is a recurring strength, with many projects completed on schedule or even ahead of plan. Reviews detail instances where the team started early, quickly resolved unforeseen challenges (like extensive root removal), and maintained fast progress from inception to cleanup, reflecting a high level of operational efficiency.

Professionalism & Trustworthiness

The majority of customers describe James and his crew as professional, courteous, and respectful of their properties. Their reliability and commitment to top-quality work foster trust, though a few isolated reviews mentioned lapses—such as minor unprofessional behavior on-site—that serve as reminders for consistency in all aspects of service.

Facility, Environment & Ambience

Clients appreciate the tangible improvements to their properties, from renovated driveways to custom-built garden structures. The work environments left behind are uniformly praised for being neat and well-organized, reinforcing the company's commitment not just to quality construction, but also to enhancing the overall ambience of their settings.

Accessibility & Convenience

Customers find it easy to engage with Master Masonry, with many noting that calls and inquiries are returned quickly and consultations arranged promptly, sometimes within the same day. However, there has been at least one account of delays related to documentation, hinting at a need for a more streamlined administrative follow-up process.

Problem Resolution & Follow-up

When complications arise—from previously botched repairs to unforeseen construction challenges—Master Masonry’s approach to problem resolution is widely appreciated. Follow-up actions are effective, often turning potentially negative experiences into successful restorations, and demonstrating a strong commitment to customer satisfaction.

Unique Strengths & Areas for Improvement

Unique strengths include the team's creative approach to complex projects, their longstanding reliability, and a level of craftsmanship that continues to impress years later. Areas for improvement involve ensuring complete clarity in project scopes right from the start, enhancing contract documentation, and maintaining consistent, high-level communication to prevent any misunderstanding during the process.

Master Masonry Concrete Construction Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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