Asphalt & Concrete Enterprises Inc. Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Asphalt & Concrete Enterprises Inc.. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers overwhelmingly praised the completed projects, with one reviewer scoring their experience 10 out of 10 and expressing eagerness to work with the company again. The overall sentiment is one of relief and gratitude for having their commercial, driveway, and backyard projects executed perfectly, though not all experiences were uniformly positive.

Service Quality & Expertise

The craftsmanship and expertise were frequently mentioned. Multiple reviews emphasized that the crew executed tasks exactly as promised, handled large projects like lengthy driveway replacements with precision, and even addressed unique issues such as proper drainage with a well-designed concrete swale.

Customer Service & Communication

Many customers appreciated the company's prompt responses, clear and detailed estimates, and willingness to adapt to on-the-fly changes during projects. However, a contrasting account noted a lack of returned phone calls and inconsistency between promised actions and follow-through, pointing to a breakdown in communication with certain representatives.

Value for Money & Pricing Transparency

Clients frequently mentioned receiving competitive bids and clear, understandable estimates, citing prices that were better than other quotes. Transparency in pricing was highlighted as a major positive, ensuring that customers felt they were receiving good value for their investment.

Timeliness & Efficiency

Reviews stressed the company’s ability to meet schedules consistently — arriving on time as promised and completing extensive projects, such as a 400-foot driveway replacement within the projected time frame, as well as efficiently managing even short-term projects like driveway sealing.

Professionalism & Trustworthiness

The professionalism of the crews, particularly under the management of Dustin Turley, was a recurring compliment, with special mention of their courteous behavior and careful handling of surrounding property. However, one review raised concerns about a lack of trust and unfulfilled promises associated with another representative, indicating a need for consistency in upholding professional standards.

Facility, Environment & Ambience

Customers noticed significant improvements in the appearance and condition of their driveways and backyards after the work was completed. The projects not only enhanced the property's curb appeal but also showed careful attention to the surrounding environment, such as protecting plants and architectural features.

Accessibility & Convenience

Several reviews noted the ease of scheduling, with the company’s willingness to adjust plans to fit customer and neighborhood needs serving as a strong point. Nevertheless, a concern from one customer regarding unreturned calls suggests that improvements in responsiveness could further enhance accessibility.

Problem Resolution & Follow-up

The team demonstrated strong problem-solving abilities by effectively addressing issues like drainage problems and rescheduling projects around weather disruptions. Their proactive follow-up in clarifying estimates and accommodating schedule changes exemplified a commitment to resolving issues as they arose.

Unique Strengths & Areas for Improvement

The company’s unique strengths lie in their punctuality, competitive pricing, and skilled workmanship, which have won them high praise from most customers. Areas for improvement include ensuring consistency in communication across all representatives and reinforcing reliability, especially in instances where expectations may not align with the follow-through as noted by a dissatisfied reviewer.