Alberto's Concrete Claim business

2.3 (4 reviews)

License# 11696944

About

Reliable Specialists Alberto's Concrete: Elevating Bay Area Landscapes with Quality Craftsmanship and Unmatched Customer Satisfaction Since 1977. Transforming Pool Decks, Pool Coping, Driveways, Sidewalks, Walls, Retaining Walls, Waterfalls, and More. Experience the Legacy of Excellence in Concrete, Stone, Brick, Pavers, Textured Concrete,...... See More

Services Offered

Pool Coping
Driveways
Sidewalks
Walls
Retain walls
Swimming Pool Filling
Swimming Pool Excavation
Old Concrete Demolition and Disposal
Soil Removal and Land Grading
Concrete Damage Patching
Epoxy Refacing for Steps
Wood and Concrete for Outdoor Grilling Fixtures
Wood Fences, Arbors, & Trellises

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Reviews

2.3 (4 reviews)

A Quick Look at Customer Sentiment

The reviews paint a mixed picture: while one customer praised the exceptional work quality, meticulous cleanup, and clear attention to detail, others highlighted significant issues with communication, inconsistent workmanship, and even dangerous behavior from an employee. Overall, the service seems to deliver impressive results for some projects, but potential customers should be aware of reported discrepancies in follow-up, professionalism, and pricing transparency.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Alberto's Concrete. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Reviews range from high satisfaction and gratitude for a job well done to significant dissatisfaction with the service experience. One customer was extremely pleased with the quality and detailed work, even planning to use the service again, while other customers voiced strong concerns over the overall experience and reliability of the service.

Service Quality & Expertise

A positive review highlighted high levels of craftsmanship, noting perfectly aligned pavers and thorough daily cleanup. In contrast, other accounts pointed to issues such as incorrect slopes, inconsistent concrete finishes, and color discrepancies that suggest lapses in technical execution and attention to agreed details.

Customer Service & Communication

There is a clear divide in customer service experiences. One reviewer applauded the polite and conscientious crew, whereas others reported serious communication issues. Conflicts arose over responsibilities and corrective measures, with some customers feeling that the salesperson did not accurately relay instructions to the crew, leading to disputes and even dangerous behavior on the road.

Value for Money & Pricing Transparency

While some clients felt the results justified the investment and appreciated the clean, detailed work, others raised concerns about unexpected charges and being asked to share repair costs. These incidents have led to perceptions of unclear pricing policies and a mismatch between cost and service delivery.

Timeliness & Efficiency

Efficiency was noted positively in the context of daily cleanups and a project that met exacting standards. However, delays and extended disputes over the finished work in other cases suggest that project management and adherence to timelines could be inconsistent.

Professionalism & Trustworthiness

Feedback on professionalism is mixed. One account commended the courteous, hard-working team, yet other reviews criticized the service for having a blame-shifting approach, unprofessional handling of disagreements, and even dangerous on-road behavior by an employee, undermining trust in the business.

Facility, Environment & Ambience

The physical quality of the work environment was praised when it came to the finished deck and pool area, with neat, clean surfaces and precise detailing. Conversely, issues with cleanup and dust management were noted, detracting from the overall ambience of the project site.

Accessibility & Convenience

While one customer remarked on efficient daily cleanups and ease of setting up the project, another review detailed a dangerous encounter on a public road with one of the company’s employees, raising concerns about responsible conduct and overall customer accessibility.

Problem Resolution & Follow-up

Follow-up experiences varied greatly. Some customers saw quick fixes and satisfactory drainage improvements, whereas others encountered unresolved disputes regarding workmanship errors, ineffective communication about alterations, and a lack of accountability after problems were identified.

Unique Strengths & Areas for Improvement

Standout strengths include meticulous attention to detail, high-quality craftsmanship, and daily site cleanups that impressed some customers. However, notable areas for improvement are enhanced communication between sales and crew, a more responsible approach to safety and follow-up, clearer pricing policies, and a consistent, customer-focused resolution process to build greater trust and reliability.

Alberto's Concrete Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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