Sanchez Electric Inc Claim business

4.6 (24 reviews)

License# 11896463

About

We are an electrical contractor based in South San Jose. We've been in the business since 1992. We have done projects that have been in estimates of half a million dollars to road calls, multi story buildings from the ground up to small remodels. Our goal is to help you create a successful business or a safe and efficient home. We will always...... See More

Services Offered

Circuit breaker installation
Doorbell installation
Electric installation or replacement
Electric panel repair
Wire installation
Electric vehicle charging station installation
Light fixture repair
Outlet repair
Circuit breaker repair
Electric inspection
Electric panel installation
Electric repair
Wire repair
Light fixture installation
Outlet installation
Solar system installation

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Reviews

5 (3 reviews)

4.1 (21 reviews)

A Quick Look at Customer Sentiment

The reviews present a mixed experience with Sanchez Electric. Many customers appreciate the knowledgeable and courteous service provided by team members like Gilbert, Greg, and others, praising the reasonable pricing, professionalism, and thorough follow-up. However, there are concerns about timeliness, communication issues, and unanticipated changes in project scope, leaving a few clients disappointed by delays and a perceived lack of respect for customer property.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Sanchez Electric Inc. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customer experiences vary significantly. Several clients expressed genuine relief and gratitude for the high-quality work and reasonable pricing, while others were dissatisfied due to delays, incomplete work, or poor communication. The overall sentiment underscores reliability from some team members and inconsistency in others.

Service Quality & Expertise

Many reviewers highlighted the technical expertise of the team, noting that employees like Gilbert and Greg provided detailed inspections, practical advice, and competent service. The quality of work, particularly in addressing multiple electrical issues or even full rewiring, was appreciated. However, there was at least one instance where the work was not finished as promised, impacting customer trust in service quality.

Customer Service & Communication

Feedback on customer service was mixed. Some customers reported prompt and courteous responses with clear communication and practical recommendations, while others experienced difficulties like a lack of proactive updates, unreturned calls, or starting work without proper discussions. These discrepancies indicate that while the team can be very responsive, communication practices are not uniformly upheld.

Value for Money & Pricing Transparency

Most reviews praised the company for offering reasonable prices and clear, upfront quotes, with many customers feeling that the quality of service justified the cost. However, there were concerns cited by a few clients regarding unexpected additional charges after initial work was completed, highlighting the need for clearer pricing protocols.

Timeliness & Efficiency

Several reviewers appreciated the fast response and efficiency—from next-day service to jobs completed within a week. In contrast, others recounted experiences of delays, with one customer waiting an extra day and a half and receiving unsatisfactory updates, leading to a negative impression regarding the company's timeliness and scheduling commitments.

Professionalism & Trustworthiness

Many customers found the team to be not only professional and respectful but also committed to ensuring projects were completed as agreed. There were strong commendations for honesty and detailed work. On the other hand, isolated reports of unapproved work actions, such as drilling into walls without permission, cast doubts on overall trustworthiness in certain situations.

Facility, Environment & Ambience

While most reviews focused on service outcomes rather than physical environments, there were remarks about the team being respectful of the property and working efficiently at different locations. A few comments on the company’s approach reflected positively on maintaining a tidy, professional work environment, though this was less frequently a primary focus.

Accessibility & Convenience

The accessibility of the company appears to be a strength for many customers with quick scheduling and positive in-person interactions noted by several reviewers. In contrast, a few returning customers experienced delays in obtaining quotes and scheduling work, suggesting that while the service can be easily reached, there are occasional lapses that affect convenience.

Problem Resolution & Follow-up

Customers appreciated proactive follow-up, such as prompt fixes for unexpected issues (like the dryer circuit problem) and thorough problem resolution. Yet, there were incidents where projects were left unfinished and required additional costs or further scheduling, indicating that follow-up services could benefit from more consistency.

Unique Strengths & Areas for Improvement

Noteworthy strengths include detailed work, reasonable pricing, and the dedication of staff such as Gilbert and Greg, who provided honest advice and personalized service. Areas suggested for improvement include enhanced communication throughout the project, better adherence to timelines, and making sure that any alterations to project scope or cost are clearly discussed with the client in advance to avoid misunderstandings.

Sanchez Electric Inc Claim business

About

Services Offered

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Reviews

A Quick Look at Customer Sentiment

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