Metropolitan Electrical Construction, Inc. Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Metropolitan Electrical Construction, Inc.. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Overall impressions range from high satisfaction and gratitude for prompt and knowledgeable service to deep disappointment and frustration with certain projects. While many customers speak highly of the team’s ability to get the job done, specific issues, such as the street lighting fiasco, left some clients feeling disrespected and concerned about company ethics.

Service Quality & Expertise

Many reviews commend the exceptional technical work and expertise displayed by the company. Clients highlighted flawless electrical installations, rewiring projects, and even specialized tasks like configuring plugs for space heaters. Professionals such as Paul Peterson were praised for diagnosing problems accurately and delivering quality workmanship that even included a commitment to cleaning up after the work.

Customer Service & Communication

Feedback about customer interaction is generally positive, with multiple customers appreciating consistent updates and a willingness to clearly explain project details. However, a few reviews pointed out a lack of follow-through in addressing customer concerns, particularly in relation to problematic street lighting installations, where communication broke down and issues were ignored.

Value for Money & Pricing Transparency

There are mixed opinions on pricing. While some customers found the service reasonably priced and felt they were getting excellent value for their money, others cautioned potential clients about the high hourly rate of $242 plus additional drive time charges. One client also mentioned paying a substantial sum for work that ultimately did not meet expectations.

Timeliness & Efficiency

Timeliness is highlighted as a strong point by several customers who noted that work was performed promptly and schedules were adhered to, including quick callbacks to fix glitches in systems like DAS. Nonetheless, the efficiency came into question in projects that suffered from miscommunications and delays in problem resolution.

Professionalism & Trustworthiness

Professionalism is a recurring theme with accolades for team members who have demonstrated reliability, technical proficiency, and a strong work ethic. However, trustworthiness became a concern in cases where the company’s actions, such as ignoring customer complaints and resorting to legal threats, undermined confidence in their ethical standards.

Facility, Environment & Ambience

While most reviews focus on the quality of work rather than physical facilities, a few clients operating in professional environments like hotels noted the company’s excellent conduct and professional appearance during installations. Conversely, one review raised issues regarding environmental care, indicating that some workers were observed discarding lit cigarettes into storm drains.

Accessibility & Convenience

Many clients appreciated the ease of communication and the straightforward scheduling process, with some highlighting the constant updates provided during projects. However, the negative reviews reveal that accessibility can be problematic when it comes to obtaining proper remedial support after a faulty installation.

Problem Resolution & Follow-up

There are clear examples of effective problem resolution, such as quickly addressing an initial glitch in a DAS installation. In contrast, some cases—especially the installations of street lights—saw a lack of appropriate follow-up and refusal to address client complaints, resulting in a breakdown of trust and a subsequent escalation to legal threats.

Unique Strengths & Areas for Improvement

Standout strengths include highly skilled professionals, consistent punctuality, clear explanations of technical issues, and a commitment to going above and beyond on certain projects. Areas for improvement center on ensuring that project specifications, particularly for street lighting, are strictly followed, enhancing follow-up responses in the face of errors, reassessing pricing models for transparency, and maintaining ethical practices in all customer interactions.