Lillian Soohoo, M.D. Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Lillian Soohoo, M.D.. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Patients report consistent satisfaction with Dr. Soohoo, emphasizing her caring nature and the long-term trust built over years of treatment. Many feel relieved and grateful for her attentive approach and the noticeable improvements in their skin health.

Service Quality & Expertise

Reviewers commend her in-depth knowledge and the effectiveness of her treatments, from addressing serious skin lesions to cosmetic procedures like fillers. Her ability to successfully resolve longstanding issues and offer a conservative yet current approach has not only met but exceeded many patients' expectations.

Customer Service & Communication

Feedback consistently highlights Dr. Soohoo's excellent communication skills. She takes time to listen carefully, explains treatment options clearly, and provides honest, alternative suggestions. The friendly and responsive office staff further enhances the overall experience.

Value for Money & Pricing Transparency

Most patients believe that the high quality of care justifies the cost, noting excellent results and modern treatment options such as interest free loans for procedures. However, a few have noted that pricing details are not readily provided over the phone, suggesting room for improvement in this area.

Timeliness & Efficiency

Patients appreciate the promptness of appointments and the swift resolution of skin issues, even when immediate care is required. The efficient scheduling system, alongside accommodating policies that allow emergency visits even on off days, has been a key positive factor.

Professionalism & Trustworthiness

Dr. Soohoo is consistently described as professional, honest, and trustworthy. Her meticulous evaluations, ethical practices, and genuine care for patient well-being have earned her both professional credibility and personal trust among her patients.

Facility, Environment & Ambience

The practice is noted for its modern, welcoming environment and conscientious adherence to safety protocols, including appropriate COVID precautions. The overall ambiance, supported by a helpful front office, makes patients feel comfortable and cared for.

Accessibility & Convenience

Patients find it easy to schedule appointments and reach out through efficient communication systems, including the use of Klarna at the front desk. The practice's commitment to timely responses and an accessible waitlist option further enhances convenience.

Problem Resolution & Follow-up

Many reviews specifically mention effective resolution of long-standing skin problems, with visible improvements reported after only a few visits. Dr. Soohoo’s proactive follow-up and detailed treatment plans help ensure any issues are promptly addressed.

Unique Strengths & Areas for Improvement

Unique strengths include her thorough, personalized care; comprehensive examinations; and state-of-the-art cosmetic and medical treatments, which help many patients feel and look their best. The only area noted for potential improvement is better pricing transparency, particularly in initial phone interactions.