Kalia Dermatology & Laser Claim business
About
With more than 20 years of experience in medicine, Dr. Iris Gin has long been committed to helping people maintain healthy and beautiful skin. She and the first-rate team of providers and clinicians at Kalia Dermatology and Laser Center also understand that you want to look your very best, and they’re passionate about helping you reach that...... See More
With more than 20 years of experience in medicine, Dr. Iris Gin has long been committed to helping people maintain healthy and beautiful skin. She and the first-rate team of providers and clinicians at Kalia Dermatology and Laser Center also understand that you want to look your very best, and they’re passionate about helping you reach that goal. Kalia Dermatology and Laser Center strives to stay on the cutting edge of dermatological and cosmetic treatments, which includes using only the most advanced technology. Currently, we offer over 50 different laser, light, energy, and aesthetic based treatments to help your skin and body look its very best. As one of the largest privately owned dermatology centers in northern California, the innovative practice has the talent and resources to treat a complete range of dermatological, cosmetic, and anti-aging needs. Dr. Gin and her team are passionate about ensuring that you emerge from every visit to Kalia Dermatology and Laser Center with rejuvenated and healthier skin. Although they operate out of a large 3 suite 10,000 sq foot facility in Los Gatos, they pride themselves on providing a boutique experience centered on excellent customer service: Patients enjoy personalized care and the most advanced treatments in a quiet, relaxing, spa-like atmosphere.
Services Offered
- Cosmetic
- Medical
- Laser hair removal
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Reviews
A Quick Look at Customer Sentiment
Overall, patients highly value the expertise and warm, attentive care provided by the California Skin Institute, especially by Dr. Recht and other dedicated physicians. Reviews consistently praise the thorough examinations, clear explanations, and compassionate treatment, while noting occasional issues with appointment delays, billing miscommunications, and front desk responsiveness.
Deep Dive: Detailed Analysis of Customer Reviews
We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Kalia Dermatology & Laser. Here’s what people are saying about their service quality, professionalism, and reliability:
Overall Experience & Satisfaction
Many patients express long-term loyalty and immense satisfaction with their care, with several mentioning decades of positive experiences. The overall sentiment is one of trust, gratitude, and relief, although a few reviews highlight frustrations with scheduling and billing issues.
Service Quality & Expertise
Reviewers frequently commend the high level of expertise and attention to detail demonstrated by physicians such as Dr. Recht, Dr. Hoesly, Dr. Wilson, and Dr. Lusby. Their thorough examinations, effective treatments, and clear explanations consistently contribute to successful outcomes across various dermatological procedures.
Customer Service & Communication
The staff is often described as friendly, courteous, and professional. Many reviews highlight attentive communication from doctors and support staff, while some patients encountered miscommunications, particularly regarding appointment scheduling, billing, or follow-up information.
Value for Money & Pricing Transparency
Patients generally feel that the quality of service and expertise justifies the cost of treatment. However, a few reviews noted issues with ambiguous billing practices, duplicate charges, or unexpected fees, suggesting that greater pricing clarity could enhance the overall experience.
Timeliness & Efficiency
While many patients are seen promptly and appreciate the efficient treatment provided during visits, recurring concerns about long wait times and delays in appointment scheduling are mentioned. Some reviews also note improvements over time, indicating efforts to better manage appointment flows.
Professionalism & Trustworthiness
Long-term patient relationships underscore the high level of professionalism exhibited by the providers. The caring attitude, detailed assessments, and personal connection, particularly with Dr. Recht, foster significant trust. Isolated negative comments regarding administrative practices do little to overshadow the overall professionalism of the medical team.
Facility, Environment & Ambience
The clinics are generally praised for being clean, spacious, and modern, with thoughtful touches such as digital check-ins and a pleasant waiting area featuring elements like a saltwater aquarium. A few reviewers noted that certain branches could improve in terms of tidiness and overall ambience.
Accessibility & Convenience
Multiple locations and efficient appointment setups make the clinic accessible for many patients. However, some have experienced difficulties with phone access, prolonged waiting times for confirmation, and miscommunication regarding provider assignments during appointments.
Problem Resolution & Follow-up
Follow-up care and problem resolution are generally handled well, with doctors proactively contacting patients about treatment plans and test results. Nonetheless, some reviewers report a lack of timely updates and insufficient documentation, especially in cases involving billing disputes or inconclusive test results.
Unique Strengths & Areas for Improvement
Standout strengths include the exceptional care, personable approach, and expertise of doctors like Dr. Recht, whose long-term relationships with patients speak volumes about the quality of care. Areas for improvement focus on reducing delays, enhancing front desk communication, streamlining billing processes, and ensuring more consistent follow-up for test results and post-visit care.
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Get Directions Los Gatos Boulevard, San Jose, California
Working Hours
- Mon 09AM - 05PM
- Tue 09AM - 05PM
- Wed 09AM - 05PM
- Thu 09AM - 05PM
- Fri 09AM - 05PM
- Sat - Closed
- Sun -
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