Khuu Dermatology Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Khuu Dermatology. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Patient experiences are highly polarized. Several reviews express deep dissatisfaction, citing unethical practices, rushed treatments, and a profit-over-patient approach, while others report significant improvements in their skin conditions along with feelings of trust and relief after receiving care.

Service Quality & Expertise

Some patients commend Dr. Khuu for his thorough skin examinations, in-depth advice, and effective treatment for conditions such as skin cancer and chronic oily skin, even noting his skill in using light/photo therapy options. Conversely, a number of patients felt that his care was rushed and incomplete, with criticisms that he left treatment areas untreated or carried out unnecessary procedures to boost his revenue.

Customer Service & Communication

There were mixed comments regarding communication. A few patients appreciated the supportive, friendly staff and clear explanations of treatment options. However, many complain of rude interactions, dismissive attitudes, insensitive remarks—including a racial comment—and feeling that their concerns were not fully heard or respected during brief and hurried consultations.

Value for Money & Pricing Transparency

The issue of pricing sparked considerable controversy. On one hand, patients noted transparent discussions about insurance coverage and cost options. On the other hand, there were significant criticisms regarding exorbitant upfront fees, non-refundable product purchases totaling nearly $500, arbitrary extra charges, and strategies that appeared designed to maximize revenue at the expense of patient satisfaction.

Timeliness & Efficiency

Experiences regarding timeliness vary widely. Some patients appreciated the flexibility of appointment rescheduling and efficient handling once insurance was confirmed, while others faced long wait times—even for short appointments—and felt that the quick, rushed consultations compromised the quality of care.

Professionalism & Trustworthiness

While a number of reviews highlight professional and trustworthy behavior, including thorough examinations and ethical advice, there is a substantial number of reports where Dr. Khuu was seen as arrogant, profit-driven, and inattentive. The contrast between loyal patients and those who felt exploited contributes to a contentious perception of professionalism.

Facility, Environment & Ambience

Some patients mentioned a comfortable clinical environment with modern treatment options such as light therapy and patch testing. In contrast, others criticized the office setting as being dark and uninviting, alongside encounters with unprofessional receptionists and an atmosphere that seemed more focused on billing than patient care.

Accessibility & Convenience

Feedback on accessibility is mixed. A few patients found booking and scheduling to be convenient and even appreciated accommodating last-minute changes. However, several reviewers experienced difficulties with communication, including phone interactions that ended abruptly, and felt that the process to get appointments or follow-up care sometimes lacked clarity.

Problem Resolution & Follow-up

There are conflicting opinions on the resolution of problems. Some patients received comprehensive follow-up and detailed explanations about subsequent steps, particularly in cases involving potential skin cancer. In contrast, others expressed frustration that procedures were intentionally left incomplete or that follow-up was minimal, leaving lingering concerns unresolved.

Unique Strengths & Areas for Improvement

Standout qualities include Dr. Khuu's effective use of advanced treatment options, personalized skin care advice, and flexibility with appointments, which have led to significant improvements for some patients. However, many reviews call for improvements in ethical practice, clearer pricing structures, more attentive and respectful communication, and a consistent approach to treatment that fully addresses patient concerns without unnecessary, profit-driven procedures.