Keith William D MD Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Keith William D MD. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

The overall sentiment is mixed. Many long-term patients express deep gratitude and loyalty, often crediting Dr. Keith with significant, life-changing improvements in their skin health. Some newer patients, however, have felt frustrated by long wait times and administrative inefficiencies that detract from the otherwise quality care.

Service Quality & Expertise

Dr. Keith is widely lauded for his profound knowledge and skill in dermatology. Reviews frequently note his ability to diagnose issues like moles, cysts, and chronic skin conditions accurately. His dual training as a dermatologist and pharmacist reinforces his credibility, though a few experiences point to occasional concerns with surgical technique and procedural follow-through.

Customer Service & Communication

While patients appreciate Dr. Keith’s clear explanations and genuine care during consultations, there are recurring complaints about the front office. Issues such as unreturned calls, lack of appointment updates, and occasional rudeness from administrative staff highlight a need for improved communication and more attentive customer service.

Value for Money & Pricing Transparency

Many patients consider the treatments well worth the cost, even opting to pay out-of-pocket for what they believe is superior care. However, some have been caught off guard by unexpected charges—ranging from ambiguous surgery fees and expensive skincare products to high parking rates—indicating that pricing transparency could be enhanced.

Timeliness & Efficiency

There is a pronounced dichotomy where several patients benefited from efficient, straightforward procedures, yet many others experienced significant delays. Extended wait times, with some patients waiting over an hour past their appointment time, are a common theme that undermines the otherwise positive clinical experience.

Professionalism & Trustworthiness

Dr. Keith’s longstanding reputation is built on professionalism and expertise, as noted by many who have trusted him for decades. His honest and no-nonsense approach to treating skin conditions reassures patients. Nonetheless, isolated accounts of rushed consultations and procedural missteps have led a few to question aspects of his practice's overall professionalism.

Facility, Environment & Ambience

The physical environment of the clinic earns mixed reviews. While a number of patients describe the office as attractive, well-maintained, and reflective of quality care, some have observed issues with cleanliness or a less sterile atmosphere that affected their sense of comfort.

Accessibility & Convenience

Ease of access is a significant concern for many reviewers. Although some patients appreciate the ability to secure appointments even at short notice, a large number cite difficulties with scheduling, unreturned phone calls, and last-minute changes that lead to prolonged waits and inconvenience.

Problem Resolution & Follow-up

Once treatment is underway, many patients report effective resolutions to their skin issues and thorough explanations regarding care, which bolsters their trust in the process. However, there are noted lapses in follow-up, especially in cases of complications stemming from procedural errors, leaving some patients feeling uncertain about their aftercare.

Unique Strengths & Areas for Improvement

Dr. Keith’s greatest strengths lie in his deep clinical expertise, personalized attention, and the tangible improvements in skin health that many patients have experienced over years of care. Areas for improvement include reducing appointment delays, enhancing the responsiveness and professionalism of the staff, ensuring clear communication about pricing and procedural details, and refining the execution and follow-up of surgical and treatment procedures.