Drummond Electric Inc Claim business

4.8 (77 reviews)

License# 1096595

About

Offering electrical services in your area!

Services Offered

Circuit breaker installation
Doorbell installation
Electric installation or replacement
Electric panel repair
Electric vehicle charging station installation
Light fixture installation
Outlet installation
Circuit breaker repair
Electric inspection
Electric panel installation
Electric repair
Generator installation
Light fixture repair
Outlet repair

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Reviews

4.7 (12 reviews)

4.9 (50 reviews)

4.9 (15 reviews)

A Quick Look at Customer Sentiment

Overall, the reviews highlight a highly positive experience with Drummond Electric, emphasizing exceptional technical expertise, clear and patient communication, prompt and efficient service, and fair, transparent pricing. Customers appreciated Trent and his team for their persistent problem-solving, friendly professionalism, and the ability to resolve complex electrical issues with minimal disruption.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Drummond Electric Inc. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

The reviews uniformly express high levels of satisfaction with the service provided. Customers mentioned feeling relieved and grateful for the professional, efficient, and friendly approach taken by Trent and his team. The overall sentiment is one of assurance and high confidence in the service received.

Service Quality & Expertise

Clients consistently praised the technical proficiency and expertise of the team. Whether it was upgrading wiring, diagnosing elusive issues, or handling complete electrical rewiring, the work was characterized as expert, thorough, and of high quality. Specific mentions included diagnosing a complex wiring problem in a kitchen and the meticulous replacement and installation of fixtures.

Customer Service & Communication

Communication was highlighted as a key strength. Trent was noted for his patience on the phone, his clear explanations of technical issues, and his willingness to go the extra mile—such as giving out free components and educating clients on the fixes. Customers felt well informed and supported throughout the process.

Value for Money & Pricing Transparency

Clients repeatedly commented on the fair and competitive pricing. The quotes provided were deemed reasonable and represented good value for the quality of service. Pricing transparency boosted customer trust, with several reviewers noting that the costs were both competitive and justified by the high standard of work delivered.

Timeliness & Efficiency

The service was described as prompt and efficient. Several reviewers commended the team for quickly finding available slots despite high demand, and the ability to resolve issues within a short timeframe. Efficient scheduling and swift problem resolution were frequently mentioned as significant positives.

Professionalism & Trustworthiness

Professionalism is a recurrent theme in the reviews. Clients noted that the team was courteous, reliable, and conducted their work with high integrity. Instances of diligent troubleshooting and going beyond the call of duty (such as detailed inspections and free add-on services) reinforced their trust in the service.

Facility, Environment & Ambience

While most reviews focused on the technical service, there were subtle references to a well-organized and professional working environment. The neat and efficient handling of the work, including clean work areas and a streamlined process, contributed positively to the overall experience.

Accessibility & Convenience

Customers found it easy to access the services, noting effective appointment scheduling and responsive communication. The convenience of quick follow-ups and the ability to secure an appointment sooner than anticipated (despite initially high demand) were highlighted as key factors in their positive experience.

Problem Resolution & Follow-up

Problem resolution was a standout area, with the team demonstrating persistence in diagnosing and rectifying complex electrical issues. Detailed follow-ups, such as ensuring proper repairs and offering additional support or preventive measures, enriched the customer experience and cemented their reliability.

Unique Strengths & Areas for Improvement

Unique strengths include the team’s thorough diagnostic approach, friendly and clear communication, and a willingness to provide added value through extras like complimentary parts. While the feedback is overwhelmingly positive, a minor area of potential improvement could be in scheduling flexibility given high demand, though this was mitigated by the occasional availability of earlier appointments.

Drummond Electric Inc Claim business

About

Services Offered

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Reviews

A Quick Look at Customer Sentiment

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