
Dr. Song S. Cho, MD Claim business
About
Some of our top-rated dermatologists work at renowed practices including Advanced, Forefront, Epiphany and Pinnacle. Dermatologists diagnose and treat skin conditions. They also perform some cosmetic procedures, such as hair or tattoo removal, laser therapy, cosmetic filler injections, cryosurgery and phototherapy.Services Offered
- Restroom
- Wheelchair accessible restroom
- Wheelchair accessible parking lot
- Wheelchair accessible entrance
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Reviews
A Quick Look at Customer Sentiment
Reviews about the dermatology clinic present a deeply polarized picture. Many patients praise Dr. Cho for her skillful, effective, and affordable treatments that deliver impressive, scar-free results with a no‐frills professional approach, while a significant number of reviews also highlight long wait times, rushed consultations, and a front desk and support staff with notably poor communication and unprofessional behavior.
Deep Dive: Detailed Analysis of Customer Reviews
We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Dr. Song S. Cho, MD. Here’s what people are saying about their service quality, professionalism, and reliability:
Overall Experience & Satisfaction
The overall patient experience is extremely divided. Some feel immense relief and gratitude for effective treatments, while others report deep dissatisfaction driven largely by poor customer interactions and inefficient processes.
Service Quality & Expertise
Many reviews laud Dr. Cho for her precision, gentle hands, and expertise in managing skin conditions with minimal scarring. Patients appreciate her clear explanations and effective procedures, though a few feel that her rushed consultations have led to misdiagnoses or inadequate attention to concerns.
Customer Service & Communication
A recurrent theme in several reviews is the unfriendly, curt, and at times downright rude behavior of the front desk and support staff. While a few understand that a direct, no-nonsense approach might be intended as professionalism, many feel that the lack of empathy and poor communication has significantly marred their overall experience.
Value for Money & Pricing Transparency
Opinions on pricing are mixed. Some patients find the clinic very affordable compared to other dermatology practices, appreciating clear, modest fees for effective treatments. Others complain about unexpected extra charges, non-refundable deposits, and confusing pricing practices that leave them feeling overcharged and shortchanged.
Timeliness & Efficiency
There is a stark contrast in opinions related to timeliness. Several patients have praised the ability to secure same-day appointments and move quickly through procedures, while others report excessive waiting times—even after scheduled appointments—and a sense that the office overbooks and rushes consultations.
Professionalism & Trustworthiness
While Dr. Cho herself is often described as knowledgeable and caring—and in some cases even credited with making personal accommodations—there are concerns about her demeanor during consultations. Numerous reviews mention that both she and the office staff can come off as unprofessional, inattentive, or even dismissive, which has left some patients questioning their trust in the practice.
Facility, Environment & Ambience
The clinic is characterized as a no-frills, modest facility with a somewhat outdated appearance. Some patients find the physical environment acceptable given the effective treatment, while others criticize its cramped setting, limited parking, and overall lack of welcoming ambience.
Accessibility & Convenience
While the clinic does offer walk-in services and, in some cases, same-day treatment, many reviewers have noted difficulties in scheduling, slow response times over the phone, language barriers, and inconvenient access issues such as being located on a second floor with limited parking.
Problem Resolution & Follow-up
There are mixed reports regarding follow-up care. Some patients appreciate prompt action on urgent skin issues and quick test results, whereas others lament a lack of clear follow-up communication, incomplete resolutions, or abandonment of their concerns shortly after treatment.
Unique Strengths & Areas for Improvement
The standout strength of the clinic lies in Dr. Cho's technical skills, effective treatments, and affordability for genuine skincare needs. Areas for improvement include developing better customer service skills among the support staff, enhancing communication, reducing appointment wait times, and offering more transparent pricing and follow-up care to ensure a more patient-centric experience.
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Get Directions West Olympic Boulevard, Los Angeles, California
Working Hours
- Mon 10AM - 04PM
- Tue 10AM - 03PM
- Wed 10AM - 03PM
- Thu 10AM - 12PM
- Fri 10AM - 03PM
- Sat 10AM - 12PM
- Sun - Closed
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