Dr. Fred F. Shahan, MD Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Dr. Fred F. Shahan, MD. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Patients overwhelmingly share positive experiences, emphasizing exceptional care, trustworthiness, and a sense of relief after consultations. Several long-term patients express deep gratitude and recommend Dr. Shahan without hesitation, while a few negative comments reflect isolated issues that contrast with the majority’s satisfaction.

Service Quality & Expertise

Dr. Shahan is frequently commended for his in-depth examinations, expertise in Mohs surgery, and ability to accurately diagnose and treat various skin conditions, including skin cancers and cosmetic concerns. His dual background, including a pharmacist degree, further reinforces his credibility. While most reviews applaud his surgical precision and minimal scarring outcomes, one or two reviews noted concerns about rushed or less satisfactory surgical procedures.

Customer Service & Communication

The practice consistently receives high marks for its warm, courteous, and professional customer service, with many patients highlighting clear, detailed explanations and attentive staff members like Yvette, Burna, and Kelly. Nonetheless, a few reviews mentioned shortcomings in communication, such as unhelpful or rude front desk interactions and occasional delays in follow-up calls, which suggest opportunities for enhancing the overall patient experience.

Value for Money & Pricing Transparency

Many reviewers appreciate the reasonable pricing and transparency in billing, emphasizing that the quality of care justifies the costs incurred. However, one patient expressed dismay over an upfront payment demand for a cancer treatment procedure, feeling that the practice could benefit from more compassionate handling of financial issues, particularly in emergency situations.

Timeliness & Efficiency

The majority of patients report prompt scheduling, minimal wait times, and effective turnaround for lab results and surgical appointments. Quick same-day or next-day appointments and on-time follow-ups are frequently mentioned, though there are isolated accounts where perceived busyness or delegation to a nurse practitioner left some patients feeling slightly rushed.

Professionalism & Trustworthiness

Dr. Shahan and his team are widely viewed as professional, reliable, and committed to providing excellent dermatologic care. His precise surgical methods, courteous manner, and the trust placed in him by fellow physicians underscore a high level of professionalism, despite a few dissenting opinions concerning rushed behavior or treatment decisions in isolated cases.

Facility, Environment & Ambience

Patients enjoy the convenience of multiple office locations, notably the one with easy freeway access and ample parking. The office environment is described as clean, well-organized, and friendly, contributing to a comfortable and reassuring atmosphere during visits.

Accessibility & Convenience

Accessibility is a notable strength with many reviewers appreciating the ease of booking appointments and the practice’s strategic locations. The system of quick referrals and the ability to address urgent concerns promptly are highlighted, though a few reviews also mention occasional difficulties in contacting the office promptly.

Problem Resolution & Follow-up

There is strong evidence of effective problem resolution, with many patients recounting swift responses to lab results, timely surgical interventions, and successful removals of lesions with minimal scarring. However, a couple of reviews note that follow-up communication—especially in relation to post-surgical care—could be improved to provide additional reassurance and pain management.

Unique Strengths & Areas for Improvement

Unique strengths include Dr. Shahan’s dual expertise in dermatology and pharmacy, his thorough, patient-centered approach, and his ability to manage complex cases with minimal invasive treatments. Areas for improvement involve enhancing communication, particularly by addressing occasional rushed interactions, refining follow-up procedures after surgeries, and adopting a more empathetic approach regarding payment issues in critical cases.