Dermatology Associates Medical Group Claim business

4.3 (514 reviews)

About

The doctors at Dermatology Associates Medical Group practice medical dermatology and cosmetic dermatology, with over 125 years of combined experience in the fields. Their office, located in Beverly Hills, CA 90210, offers state-of-the-art treatment options for a wide range of conditions, including: Mohs micrographic surgery, laser hair...... See More

Services Offered

Skin Cancer Screening
Tumor Removal
Narrow Band UVB Treatment
Digital Mole Mapping
Acne
Rosacea
Psoriasis
Mohs Micrographic Surgery
Eczema
Aesthetic Services
Fillers
Laser & Light Treatments
Body Countouring
Injectables
Vein Treatments

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Reviews

4.4 (5 reviews)

5 (485 reviews)

3.4 (24 reviews)

A Quick Look at Customer Sentiment

Patients overwhelmingly praise the expertise, professionalism, and personalized care provided by the dermatologists, notably Dr. Rivkin, Dr. Osder, Dr. Weiss, and Dr. Healey. They appreciate thorough examinations, minimal wait times, and a welcoming, clean environment, while a few reviews flag scheduling miscommunications, inconsistent insurance handling, and occasional rude interactions at the front desk.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Dermatology Associates Medical Group. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Many long‐term patients express deep satisfaction with the practice, noting consistent, caring treatment and positive outcomes. Most reviews reflect gratitude and trust in the team, despite a few recent instances of scheduling mishaps that have dampened the overall experience for some.

Service Quality & Expertise

Reviewers consistently highlight the high level of medical expertise delivered by doctors like Dr. Rivkin, Dr. Osder, Dr. Weiss, and Dr. Healey. Their thorough examinations, clear explanations, and use of innovative treatments instill confidence and have resulted in excellent, often life‐changing, outcomes.

Customer Service & Communication

The majority of patients praise the friendly, courteous, and attentive nature of the office staff. However, some reviews mention less satisfactory experiences with scheduling personnel, including reports of rudeness, poor communication, and a lack of follow-up which suggest that improving staff training in customer relations could enhance overall service.

Value for Money & Pricing Transparency

Patients generally feel that the high standard of care justifies the cost, with many commenting that the treatments are affordable and well explained. A few remarks point to issues with pricing surprises and insurance processing difficulties—particularly with major providers like Blue Shield—which indicate a need for clearer pricing policies.

Timeliness & Efficiency

Several reviews commend the practice for its efficient appointments and minimal wait times, with patients often being seen promptly. On the other hand, there are accounts of long waits and scheduling errors arising from overbooking or miscommunication, underscoring an opportunity to streamline administrative processes.

Professionalism & Trustworthiness

The doctors are widely recognized for their professionalism, honesty, and genuine care. Many patients note that the dermatologists take time to listen, ensure thorough examinations, and build trust over extended relationships, which strongly reinforces the reputation of the practice.

Facility, Environment & Ambience

Reviewers frequently describe the office as clean, well-organized, and relaxing, with a consistently welcoming ambience that adds to the positive experience. However, occasional comments regarding lapses in cleanliness and occasional disorganization suggest that maintaining environmental standards remains important.

Accessibility & Convenience

Feedback on accessibility is mixed; while many patients find it easy to book appointments and appreciate the convenience of the location and communication channels, some have encountered difficulties such as confusing scheduling systems, delayed responses, and challenges with insurance compatibility, which detract from an otherwise streamlined process.

Problem Resolution & Follow-up

Many patients praise the effective resolution of their concerns and detailed post-care guidance when issues are identified during examinations. Nonetheless, there are a few remarks about inadequate follow-up after procedural errors or miscommunications, indicating a potential area to enhance overall patient support.

Unique Strengths & Areas for Improvement

The practice’s standout strengths include its highly acclaimed dermatologists, personalized approach to patient care, and a comforting, professional environment. Areas for improvement include refining scheduling protocols, improving insurance and pricing clarity, and bolstering customer service training to ensure every patient interaction is as positive as the clinical care provided.

Dermatology Associates Medical Group Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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