CBF Electric & Data Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with CBF Electric & Data. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

The overall sentiment is mixed. While many clients report positive experiences on commercial projects and installations—highlighting efficiency, knowledgeable staff, and an overall pleasant interaction—there are serious concerns from others regarding hazardous driving incidents, unfulfilled promises after accidents, and ethical lapses. The dissatisfaction from those negatively impacted contrasts with the satisfaction expressed by loyal commercial customers.

Service Quality & Expertise

Several reviews commend the company’s technical skills and expertise. Clients note that the team, including electricians and installation crews, is efficient and highly knowledgeable, delivering rapid solutions such as dropping multiple floors of Cat 6 cabling in record time. However, in certain cases, delays in providing quotes for commercial projects indicate room for process improvement.

Customer Service & Communication

Feedback on communication is divided. Some reviewers describe interactions as friendly, with individuals like Ashley and Frank offering clear and supportive communication. In contrast, others experienced a poor follow-up after incidents—receiving runarounds on auto body quotes and ghosting during insurance claims—highlighting a need for more reliable and proactive customer care.

Value for Money & Pricing Transparency

Many customers found the pricing fair and competitive, with some commercial clients noting that the costs were in line with the high level of service delivered. However, there were notable complaints regarding inconsistent pricing practices in accident claims and auto repairs, leaving some clients feeling that the value for money did not match the service received.

Timeliness & Efficiency

While several reviews highlight rapid service delivery—with projects completed ahead of schedule and installations executed in a matter of hours—others recount lengthy delays, especially during the quote and claim processes. This disparity suggests that while the company can be very efficient on the field, administrative timeliness needs improvement.

Professionalism & Trustworthiness

There is a clear contrast in perceptions of professionalism. On one hand, clients working on complex commercial projects and office renovations praise the team’s friendly, ethical, and professional demeanor. On the other, serious concerns are raised regarding the unprofessional behavior of certain drivers, a lack of accountability following accidents, and even instances of unethical actions like misusing parking spaces.

Facility, Environment & Ambience

Comments on the physical or virtual environment are sparse. However, one reviewer did note that the company’s personnel are well-groomed and present themselves in a positive manner, contributing to a good overall company image when present at the job site or when interacting at the office.

Accessibility & Convenience

Accessibility experiences vary. Some clients mention prompt responses and ease of communication—often directly citing helpful staff—while others struggle with being ghosted and left to resolve issues such as filing police reports or chasing down quotes. Improved accessibility in addressing client concerns, especially after incidents, is suggested.

Problem Resolution & Follow-up

Problem resolution is a critical area of concern. Positive experiences are noted in follow-ups for commercial work, where issues are resolved efficiently. However, serious lapses occur in handling accident claims, where promises to manage issues off-insurance left some clients dealing with extensive delays, bureaucratic hurdles, and a lack of necessary follow-up from both the company and its insurance partner.

Unique Strengths & Areas for Improvement

Standout strengths include the company’s technical expertise, rapid onsite performance, and a competitive pricing strategy that benefits commercial clients. Conversely, several reviewers urge the company to address safety issues involving its drivers, implement stricter policies regarding environmental responsibility and ethical behavior (especially around parking and waste management), and improve overall communication and accountability during post-incident follow-ups.