American Electric Service Inc Claim business

3.7 (13 reviews)

License# 1066283

About

Having been awarded for our excellence by numerous professional organizations, our team at American Electric Service Inc. has the skills and knowledge to help you with a wide array of electrical problems. Our electricians have years of experience in the industry and we always provide around-the-clock availability. If you are looking for a...... See More

Services Offered

Circuit breaker installation
Doorbell installation
Electric inspection
Electric panel installation
Electric repair
Wire repair
Generator installation
Light fixture installation
Outlet installation
Circuit breaker repair
Doorbell repair
Electric installation or replacement
Electric panel repair
Wire installation
Electric vehicle charging station installation
Generator repair
Light fixture repair
Outlet repair

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Reviews

1 (1 reviews)

5 (1 reviews)

5 (11 reviews)

A Quick Look at Customer Sentiment

American Electric consistently receives high praise for its prompt, professional, and expert service. Customers appreciate the clear communication, fair pricing, and efficient problem resolution—even during emergencies. With standout performances from team members like Michael, Yarin, and Ben, the company is recognized for its reliability, modern conveniences such as online scheduling and contactless payments, and its dedication to ensuring customer satisfaction.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with American Electric Service Inc. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers consistently express high satisfaction with American Electric's prompt and professional service. From scheduled appointments to emergency responses, the overall experience has been characterized by relief, confidence, and a strong willingness to recommend the company for future electrical needs.

Service Quality & Expertise

The team demonstrates outstanding technical expertise and attention to detail. Reviews highlight the skills of employees such as Michael, Yarin, and Ben who provide accurate diagnoses, effective solutions, and installations—including specialized services like Tesla charger setups and GFCI installations—ensuring that every job is completed to a high standard.

Customer Service & Communication

Communication is a standout feature, with customers appreciating the clear and responsive interactions. Whether through online inquiries, FaceTime troubleshooting during emergencies, or detailed explanations on-site, the team ensures that clients are well-informed and supported throughout the service process.

Value for Money & Pricing Transparency

Several reviews mention fair and transparent pricing. Customers have noted that the bids are informative and reasonably priced, with clear explanations of costs—such as the diagnostic fee being credited toward total expenses when proceeding with repairs—thus providing excellent value for money.

Timeliness & Efficiency

Timeliness is a key strength with service providers arriving promptly, often ahead of schedule. Whether it is an emergency response on a Sunday or a scheduled visit that begins exactly when promised, the efficient handling of appointments and speedy problem diagnoses have been consistently appreciated.

Professionalism & Trustworthiness

Professionalism permeates every aspect of the service. Clients highlight the reliability, courteous behavior, and overall trustworthiness of the team, which not only instills confidence in the quality of the work but also fosters lasting trust for future needs.

Facility, Environment & Ambience

While the physical environment of the facility is not frequently mentioned, the operational aspects, including a smooth online scheduling process and contactless payment options, contribute to a modern and efficient service experience.

Accessibility & Convenience

Reviewers appreciate how easy it is to get in touch with the business, with quick responses to online inquiries even during off-hours. The streamlined scheduling and digital invoicing further add to the overall convenience offered by American Electric.

Problem Resolution & Follow-up

American Electric is commended for its effective problem-solving approach. Customers recount instances where issues, from routine electrical repairs to more complex problems, were resolved through detailed diagnostics and follow-up visits, ensuring that all concerns were thoroughly addressed.

Unique Strengths & Areas for Improvement

Unique strengths include the team's friendly and personable approach, their readiness to tackle emergencies with innovative solutions, and their commitment to transparent pricing and professional service. While feedback is overwhelmingly positive, a few reviews suggest that continued enhancements in communication during multistage problem resolution could further improve the overall customer experience.

American Electric Service Inc Claim business

About

Services Offered

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Reviews

A Quick Look at Customer Sentiment

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