Advanced Dermatology & Skin Surgery, George Hsieh, M.D. Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Advanced Dermatology & Skin Surgery, George Hsieh, M.D.. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Many reviews indicate highly polarized overall experiences. A number of patients felt dismissed, belittled, and emotionally frustrated by their interactions, leading to feelings of being undervalued and ignored. Conversely, a smaller group reported positive improvements in their skin conditions and a sense of relief after treatment. The overall sentiment is marred by inconsistent attention to patient needs.

Service Quality & Expertise

Feedback on service quality was mixed. Some patients experienced effective treatment—especially in cases involving eczema, acne, and rashes—and appreciated the doctor’s technical skills when he did engage. However, several reviews highlighted rushed consultations, misdiagnoses, and a failure to conduct thorough examinations, making patients feel that expertise was compromised by a lack of personalized care.

Customer Service & Communication

Communication issues were a recurring theme. Many patients reported that Dr. Hsieh often interrupted or talked over them, dismissing their concerns without proper explanation. The tone was frequently described as condescending and arrogant, leaving patients feeling invalidated. Although some interactions with supportive staff were noted, the overall customer service suffered due to a lack of active listening and clear, respectful dialogue.

Value for Money & Pricing Transparency

Several reviews raised concerns about pricing and billing practices. There were complaints about unexpected charges, double billing, and procedures that seemed overpriced relative to the care given—for instance, high fees quoted for minor treatments like skin tag removal. While a few patients felt that successful treatment outcomes justified the expense, many others perceived a focus on profit over genuine patient care.

Timeliness & Efficiency

Experiences with timeliness were highly variable. A number of patients reported long wait times, even when arriving on time, as well as scheduling mishaps that resulted in missed appointments. In contrast, a few reviews mentioned efficient scheduling and quick processing of prescriptions, particularly when urgent issues were addressed promptly by certain staff members.

Professionalism & Trustworthiness

Patient concerns about professionalism were prominent. Multiple reviews described Dr. Hsieh as rude, unprofessional, and dismissive—often interrupting patients and failing to engage in a respectful, empathetic manner. Such behavior eroded trust and led to a perception that the practice prioritized efficiency and profit over compassionate care. Still, occasional positive remarks about his technical skills suggest that professionalism in medical expertise was not entirely absent.

Facility, Environment & Ambience

The clinic’s physical environment received mixed feedback. Some patients praised the clean, modern, and pleasant ambiance of the facilities, which contributed positively to their experience. However, for many, the state of the environment was overshadowed by issues in patient interaction and service delivery, making it a secondary concern.

Accessibility & Convenience

Accessibility was addressed with both positive and negative feedback. The ease of making appointments, accommodating office hours, and multiple locations were highlighted by some as contributing to convenience. On the other hand, several patients encountered difficulties such as inattentive front desk staff, unclear instructions, and organizational errors, which detracted from a smooth patient experience.

Problem Resolution & Follow-up

Follow-up care and problem resolution were inconsistent. Many patients felt that issues were not fully examined or resolved during the brief appointments, with little attention paid to proper follow-up and clarification. Some reviews mentioned that new or recurring issues prompted patients to seek alternative care, while a few noted that timely follow-ups did occur when the practice did address concerns adequately.

Unique Strengths & Areas for Improvement

Notable strengths of the practice included the ability to fit patients’ schedules, some effective treatment results, and occasional helpfulness from the support staff. However, significant areas for improvement involve boosting active listening, treating patients with more respect and empathy, ensuring thorough examinations, and enhancing billing transparency. Many reviewers suggested that future enhancements should focus on a more patient-centric approach to care and communication.