Wholesale Glass & Mirror Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Wholesale Glass & Mirror. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers have had varied experiences. Many express gratitude for the quality, speed, and expertise received, while others are frustrated by hidden fees, delayed follow-ups, and occasional miscommunications that detract from an otherwise solid reputation.

Service Quality & Expertise

Numerous reviews praise the knowledgeable team, with special mentions of team members such as Maria, Josh, and Vic who delivered custom glass cut to exact specifications. The craftsmanship and variety in glass selection are highlighted as major strengths.

Customer Service & Communication

Feedback is mixed in this area. Some customers report excellent, friendly, and responsive service, while others complain about unanswered phone calls, prolonged hold times, and unclear communication, resulting in unmet expectations.

Value for Money & Pricing Transparency

While many customers appreciate competitive pricing and fair value, there are recurring concerns over unexpected charges. Several reviews mention outrageous shipping costs, hidden fees (such as missing amounts handled unprofessionally), and even price discrepancies between online listings and final billing.

Timeliness & Efficiency

Many reviewers commend the company for its prompt service and same-day or next-day availability for custom orders. However, some customer experiences indicate delays—waiting for orders to be completed or long response times when issues arise.

Professionalism & Trustworthiness

There is a noticeable appreciation for staff who go the extra mile, as well as long-standing loyalty from repeat customers. On the other hand, incidents of unprofessional conduct, such as withholding money or losing important samples, have negatively impacted trust for a few clients.

Facility, Environment & Ambience

Several reviews mention that the premises are well-equipped, stocked with an extensive range of glass and glazing products, and maintained in a manner that creates a trustworthy and efficient atmosphere for both walk-ins and contractors.

Accessibility & Convenience

The business is noted for its in-store customizations and on-site glass cutting, making it convenient for many. However, there are complaints about difficulties in reaching customer service by phone, with multiple callers experiencing long wait times or being passed around without resolution.

Problem Resolution & Follow-up

Some customers report proactive follow-ups and successful problem resolution—highlighting cases where staff reworked orders to meet specifications. In contrast, other clients experienced significant lapses, with order details being lost and calls going unanswered for extended periods.

Unique Strengths & Areas for Improvement

Standout qualities include the company’s extensive selection, custom capabilities, and the genuine expertise of many individual employees. Notable areas for improvement are enhanced pricing transparency, better phone and customer service responsiveness, and a more consistent approach to handling order discrepancies and follow-ups.