Westside Transmission & Automotive Inc. Claim business

4.6 (384 reviews)

About

At Westside Transmission & Automotive Inc., we've delivered top-quality auto and car transmission repair services in our friendly West Los Angeles transmission shop for two decades. We're proud to be the AAA-approved transmission repair shop in Los Angeles outside the Valley. We now have 2 locations to serve you. Transmission repair and...... See More

Services Offered

Check engine light
Auto general diagnosis
Tire Pressure Monitoring System diagnosis
Auto vibration diagnosis
Auto pre-purchase inspection
Auto fluids and filters maintenance
Auto repairs
Auto brake repair
Auto exhaust repair
Auto light repair
Auto transmission repair
Transmission leak inspection
Engine oil light diagnosis
Auto noise diagnosis
Auto no-start diagnosis
Auto diagnosis or inspection
Auto maintenance
Oil changes
Auto battery or electrical system repair
Auto engine repair
Auto HVAC repair
Auto steering and suspension repair
Routine automotive maintenance

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Reviews

5 (8 reviews)

4.7 (228 reviews)

4 (148 reviews)

A Quick Look at Customer Sentiment

Customers consistently praise Westside Transmission & Automotive for their honest, knowledgeable, and prompt service. Reviews highlight exceptional technical expertise, clear communication, and a trustworthy, customer-focused approach that provides effective problem resolution and competitive pricing. While a few customers noted issues with front desk communication or higher costs for extensive repairs, the overall sentiment is one of gratitude and satisfaction.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Westside Transmission & Automotive Inc.. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Across reviews, customers feel immense relief and gratitude after experiencing a service that is professional and reliable, especially during emergencies. Many express life‐saving relief and long-term satisfaction, with several remarking that they now have a trusted, go-to automotive repair shop.

Service Quality & Expertise

Clients frequently commend the deep technical knowledge on display—whether diagnosing transmission issues accurately, performing same-day repairs on complex problems, or rebuilding transmissions to near-new condition. Specific mentions of detailed work on vehicles ranging from luxury sports cars to older models attest to the shop's expertise.

Customer Service & Communication

Reviews are full of praise for clear, honest, and patient communication. Customers appreciate the absence of upselling, the thorough explanations in layman’s terms by staff like Steven and Laura, and even gestures such as complimentary rides and follow-up phone calls that reinforce a customer-first attitude.

Value for Money & Pricing Transparency

Many customers feel they receive excellent value for money, contrasting Westside’s fair pricing with exorbitant dealer quotes. While some mention that parts might be priced slightly higher because factory-approved parts are used, the overall consensus is that transparent pricing and substantial fixes more than justify the cost.

Timeliness & Efficiency

Numerous testimonials underline the shop’s speed and efficiency, with same-day turnaround for urgent repairs and rapid diagnostics being regularly highlighted. In one instance, a transmission rebuild was completed by the following day, though a few customers experienced delays with external services like tows.

Professionalism & Trustworthiness

The reviews repeatedly emphasize the integrity of the team. Customers speak of honest, no-nonsense approaches with no hidden tactics or unnecessary upsells. Repeated positive mentions of individuals like Steven affirm that the staff conducts themselves with a high standard of professionalism and transparency.

Facility, Environment & Ambience

The shop is often described as clean, orderly, and welcoming—traits that contribute to a stress-free experience. While most of the feedback about the facility is positive, a few isolated reports mention less courteous interactions at the front desk.

Accessibility & Convenience

Customers appreciate the convenience of being recommended by AAA and the ease of scheduling appointments—even for urgent repairs. Despite one or two reports of missteps in appointment management, the overall accessibility and willingness to accommodate customer needs are frequently lauded.

Problem Resolution & Follow-up

Many reviews detail successful problem resolution, where accurate diagnoses and fixes have saved customers from costly repairs recommended elsewhere. Follow-up calls to confirm that repairs were holding up further bolster the shop’s reputation for effective and lasting service.

Unique Strengths & Areas for Improvement

Standout qualities include technical expertise, honesty, and exceptional customer care that turns crises into smooth and reassuring experiences. On the flip side, a handful of customers suggest improvements in front desk communication and urge more competitive price comparisons for larger repairs, highlighting a minor area for additional focus.

Westside Transmission & Automotive Inc. Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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