Western Exterminator Claim business

3.9 (360 reviews)

License# 5315

About

Since 1921, Western has been protecting homes and businesses in and around San Francisco with pest management solutions. Located in the Peninsula subregion, the San Francisco district covers the city of San Francisco and the San Mateo county area, which stretches south to Pescadero and Palo Alto. Our specialists are local, and know all of the...... See More

Services Offered

Ant extermination
Bee control or removal
Flea extermination
Mice or rat control or removal
Pest extermination
Pest preventative services
Outdoor pest preventative treatment
Termite extermination
Wildlife control or removal
Bed bug extermination
Cockroach extermination
Hornet or wasp extermination
Mosquito extermination
Pest inspection
Indoor pest preventative treatment
Spider extermination
Tick or mite extermination

Photos & Videos

Reviews

5 (1 reviews)

4.3 (202 reviews)

2.3 (157 reviews)

A Quick Look at Customer Sentiment

The reviews reveal a split customer experience. Numerous clients praised the knowledgeable and professional technicians—such as Mike, Hander, Reed, and Kerby—for their prompt, effective work and courteous service, which often led to impressive outcomes like fast rot replacement and thorough pest control. However, many customers expressed serious concerns over missed appointments, erratic communication, billing discrepancies, and unresolved issues such as property damage or unfulfilled refunds. Overall, while several technicians stand out as assets to the company, consistent scheduling, clearer pricing, and follow-up improvements remain critical areas to address.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Western Exterminator. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers report a wide range of experiences, from high satisfaction with rapid, effective pest control services to significant frustration with repeated no-shows, billing issues, and unresolved problems. While some clients describe their experiences as good and express gratitude for the fast and knowledgeable service, others feel let down by a lack of consistency and accountability.

Service Quality & Expertise

Many reviews emphasize the expertise and hands-on approach of technicians such as Mike, Hander, Reed, and Kerby, noting their ability to address issues promptly, perform detailed inspections, and even manage emergency repairs such as wood dry rot replacement. Conversely, a number of accounts indicate that some service visits were rushed or incomplete, with technicians not fully adhering to the expected standards of care.

Customer Service & Communication

Effective communication is a recurring highlight in positive reviews, with technicians often calling ahead and providing clear explanations of the process. However, numerous customers reported being ghosted after scheduling, receiving conflicting messages from various representatives, and dealing with automated or unresponsive customer service that significantly marred their overall experience.

Value for Money & Pricing Transparency

Several clients appreciated the no-estimate fee policy on urgent jobs and felt they received quality service for the cost. In contrast, others complained about high charges and unexpected bills—sometimes even invoiced for services not requested—with ongoing disputes over refunds and billing inaccuracies leading to deep dissatisfaction.

Timeliness & Efficiency

There are standout cases where work was completed efficiently, such as a dry rot replacement finishing in under four hours, and technicians arriving on time and prepared. Yet, many reviews recount lengthy delays, repeated no-shows for scheduled appointments, and a general sense that operational scheduling was chaotic and not in line with customer expectations.

Professionalism & Trustworthiness

Positive feedback frequently mentioned the professionalism, courtesy, and reliability of individual technicians, with several reviewers specifically praising employees like Mike, Donald, and Kee Lee. On the other hand, clients also reported incidents of unprofessional behavior such as careless handling of property, rudeness, and even allegations of deceptive practices—raising serious concerns about trust and consistency across the company.

Facility, Environment & Ambience

While many service experiences were described as neat and well-organized, a number of reviews noted issues such as dust spread due to a lack of proper protection (e.g., not covering a washing machine with a drop cloth) and property damage including broken roof tiles and damaged trees. These instances contributed to an overall negative impression of the service environment in some cases.

Accessibility & Convenience

Several reviewers appreciated the seamless communication and the personal touch provided by technicians who made efforts to coordinate timing and provide updates. In contrast, repeated accounts of being unable to reach the local office, inconsistent follow-up calls, and being redirected to a distant corporate office highlight significant challenges in accessibility and convenience.

Problem Resolution & Follow-up

Some customers experienced prompt problem resolution and satisfactory follow-up on issues such as re-inspection and emergency service calls. However, a number of customers remained troubled by unresolved concerns, unreturned calls, and prolonged efforts to secure refunds or corrective measures, casting doubt on the company’s commitment to after-service support.

Unique Strengths & Areas for Improvement

The company’s unique strengths lie in its standout technicians who are knowledgeable, personable, and quick to act during emergencies. Nevertheless, areas needing improvement include establishing reliable scheduling systems, enhancing internal communication channels to prevent conflicting messages, ensuring billing transparency, and reinforcing accountability for property care during service visits. Implementing these improvements could better align customer expectations with the overall service promise.

Western Exterminator Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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