Western Exterminator Claim business

3.5 (744 reviews)

License# 5316

About

Since 1921, Western has been protecting homes and businesses in Los Angeles with pest management solutions. The Los Angeles district covers a large portion of the city of Los Angeles, stretching north to Hollywood, south to Huntington Park, east to East LA, and west to Beverly Hills. Our specialists are local, and know all of the factors that...... See More

Services Offered

Ant extermination
Bee control or removal
Flea extermination
Mice or rat control or removal
Pest extermination
Pest preventative services
Outdoor pest preventative treatment
Termite extermination
Wildlife control or removal
Bed bug extermination
Cockroach extermination
Hornet or wasp extermination
Mosquito extermination
Pest inspection
Indoor pest preventative treatment
Spider extermination
Tick or mite extermination

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Reviews

4.6 (385 reviews)

2.3 (359 reviews)

A Quick Look at Customer Sentiment

The reviews reveal a generally positive impression of Western Exterminator with many customers commending knowledgeable technicians like Matt, Cesar, and Peter for their expertise and responsiveness. Clients appreciate clear communication, consistent follow-ups, and effective pest and termite treatments that deliver peace of mind. However, some customers have experienced issues with scheduling, billing, and communication inconsistencies, as well as isolated safety concerns, highlighting areas where improvements could enhance overall service reliability.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Western Exterminator. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Many long-term clients express overall satisfaction with Western Exterminator, appreciating the relief and trust that comes from effective pest control services. Reviews include praise from homeowners who have benefited over decades, while a few customers report dissatisfaction due to missed appointments and unresolved issues.

Service Quality & Expertise

Technicians such as Matt, Cesar, Peter, and Oscar are frequently noted for their thorough inspections and well-informed recommendations. Customers highlight their ability to identify problem areas—whether it be termite infestations, rodent entry points, or bed bugs—and provide clear, actionable solutions that enhance the effectiveness of each visit.

Customer Service & Communication

Many reviews commend the prompt, friendly, and responsive communication, with technicians often calling ahead and explaining processes comprehensively. However, several experiences mention difficulties with call centers, unreturned calls, or delays in follow-up, indicating that the communication process could benefit from increased consistency.

Value for Money & Pricing Transparency

There is a general sentiment that the pricing is fair and that customers receive good value for the services provided, especially with long-term contracts. On the other hand, a number of reviews express concerns regarding unexpected charges, billing system issues, and a lack of pricing clarity during the sales process.

Timeliness & Efficiency

Punctuality is a recurring positive theme, with many technicians arriving on time and working efficiently to resolve pest issues. Nonetheless, some reviews reveal cases of no-shows, long waiting periods, and delays in service commencement, which have prompted frustration among a few customers.

Professionalism & Trustworthiness

Customers consistently praise the professionalism and dedication of many service technicians, noting that their courteous demeanor and attention to detail build trust. In contrast, isolated incidents—such as risky chemical applications affecting pets and instances of unprofessional behavior—highlight the need for constant adherence to high standards.

Facility, Environment & Ambience

While not a primary focus, several reviews mention the quality of on-site inspections where technicians take care to protect customer property (e.g., using shoe covers or ensuring pets are safe) and create a clean and secure environment during their service visits.

Accessibility & Convenience

Many customers appreciate the ease of scheduling services, with some highlighting the convenience of receiving timely text confirmations and direct responses from technicians. However, there are also reports of long waits on calls, call center issues, and difficulty in reaching a supervisor, suggesting that accessibility could be improved in certain respects.

Problem Resolution & Follow-up

Positive reviews note that technicians often return for follow-up visits, take time to review and resolve recurring issues, and provide detailed action plans. Conversely, some customers have experienced prolonged unresolved issues and a lack of adequate follow-up after multiple missed appointments.

Unique Strengths & Areas for Improvement

Clients value the personalized attention, extensive expertise, and dedication of several standout technicians who perform detailed treatments and provide clear guidance. Still, repeated concerns over scheduling, billing inconsistencies, and occasional communication lapses illustrate clear opportunities for further improvement in operational consistency and overall customer support.

Western Exterminator Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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