Wellness Lounge Claim business

4.8 (403 reviews)

About

Specialties The Wellness Lounge is an integrative wellness center offering massage, chiropractic, acupuncture, naturopathic medicine, holistic skin care, body sculpting & private yoga. All the staff are highly experienced and blend many different modalities to get you results. The Wellness Lounge offers many different types of massage therapy: Swedish, Deep Tissue, Myofascial Release, Lymphatic Drainage, Craniosacral, Sports Massage, Trigger Point, Hot Stone, Prenatal Massage, and many more. We also offer fantastic gentle chiropractic care and are known for our Chiroprassages which blends deep tissue massage and chiropractic adjustments. Our acupuncture menu includes Acupuncture, Acupressure Cupping and the Wellness Lounge original, Acussage. We also offer a full spectrum of Naturopathic Medicine, and holistic nutrition as well as all natural skin care services, body contouring services and Ayurvedic services. History Established in 2011. The Wellness Lounge was created with the goal in mind to create a wellness center that integrates the spa experience with the profound healing benefits of chiropractic, massage, acupuncture, nutrition & yoga. Meet the Business Owner Business owner information Dr. April W. Business Owner Dr. April is passionate about assisting people achieve a connection with health & empowering people towards complete wellness. Dr. April created The Wellness Lounge with the hope of helping patients experience the innate healing ability of the human body through her use of Chiropractic & Massage care while blending treatments with eastern medicine, yoga, naturopathic medicine & more. Dr. April has received her Doctorate of Chiropractic from Life Chiropractic University, she also has two Bachelor's Degree in Biology & Psychology and her holistic health practitioner certificate. She has over 20,000 hours of massage therapy training from IPSB and has been a practicing massage therapist for over 20 years. She originally is from San Francisco & moved to San Diego following her Chiropractic program. Dr. April enjoys being outdoors, surfing, spending time with her family, cooking, yoga and playing with her dog Rayla, and continuing her wellness education

Services Offered

Chiropractic bodywork
Foot massage
Aromatherapy massage
Hot stone massage
Myofascial massage
Prenatal massage
Sports massage
Thai massage
Therapeutic massage
Trigger point massage
Swedish massage
Reflexology massage
Neuromuscular massage
Neuromuscular massage
Lymphatic drainage massage
Deep tissue massage
Massage
Cupping
Acupuncture

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Reviews

4.5 (51 reviews)

4.9 (106 reviews)

4.9 (246 reviews)

A Quick Look at Customer Sentiment

The reviews overwhelmingly praise the Wellness Lounge for its exceptional, holistic approach to healing, with expert practitioners offering a unique blend of massage, chiropractic care, acupuncture, and more. Clients feel genuinely cared for, experiencing significant relief and personal attention in a soothing, accessible atmosphere. While most comments highlight outstanding professionalism, communication, and innovative treatment methods, a few reviews point to areas for improvement in billing transparency and appointment scheduling.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Wellness Lounge. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Clients consistently express a deep sense of relief and gratitude, noting that the treatments often transform their day and improve their quality of life. The majority feel that the Wellness Lounge is a welcoming and rejuvenating space, although a few have experienced frustration regarding some aspects of service consistency.

Service Quality & Expertise

Reviewers frequently commend the high level of expertise displayed by practitioners such as Kim, Dr. Nikki, Vanessa, April, and Dr. Rebecca. The unique blend of massage modalities, chiropractic adjustments, acupuncture, craniosacral work, and cupping is highlighted as both innovative and effective. Many clients reported that the therapists addressed specific pain points with precision, and one even mentioned a combination approach that turned a minor routine session into a comprehensive healing experience.

Customer Service & Communication

Most reviews illustrate a caring and personable approach by the staff, including attentive front desk agents like Anna who enhance the overall experience. Clients appreciated the time taken to explain procedures and offer tailored advice. However, there were isolated reports about difficulties with billing communication and unresponsive calls, suggesting that while most interactions are positive, there is room to improve clarity and responsiveness in certain administrative aspects.

Value for Money & Pricing Transparency

Many customers feel that the quality and impact of the services justify the prices, especially given the specialized treatments offered and flexible scheduling options. On the other hand, a few reviews raised concerns about pricing practices, noting discrepancies between advertised appointment durations and the actual treatment time, which has led to perceptions of a lack of transparency in some cases.

Timeliness & Efficiency

Clients generally find it easy to secure appointments, with availability during evenings and weekends being a noted plus. Efficient treatment sessions are common, though one review mentioned a mismatch between the expected and delivered treatment time, indicating a need for better adherence to scheduled durations in rare instances.

Professionalism & Trustworthiness

The team is widely recognized as professional, knowledgeable, and sincerely invested in client well-being. Numerous testimonials underscore the trust clients place in their practitioners, many of whom take extra care to explain their methods and offer follow-up guidance, thereby building long-lasting and reliable relationships.

Facility, Environment & Ambience

The facilities are frequently described as clean, organized, and aesthetically calming, with a zen-like ambiance that enhances relaxation. Clients note the thoughtful touches—from soft music and pleasant decor to amenities like tea service and even paddle board yoga classes—that create a truly uplifting environment.

Accessibility & Convenience

Reviewers appreciate the ease of booking online and the flexible scheduling options that cater to busy lifestyles. The locations are convenient with ample parking, though a few clients experienced challenges with phone responsiveness and bureaucratic communication for insurance or reimbursement questions.

Problem Resolution & Follow-up

Many accounts detail significant improvements in conditions such as chronic back or neck pain, post-injury recovery, and overall muscular tension. Therapists not only address immediate discomfort but also provide practical advice and exercises for home care, which has helped clients manage their symptoms long-term.

Unique Strengths & Areas for Improvement

The Wellness Lounge stands out for its holistic and blended treatment approaches, including innovative techniques like combined massage and chiropractic sessions dubbed 'Chiroprassage', as well as unique offerings such as paddle board yoga. Personal touches and individualized care mark its unique strengths. Areas for improvement include increasing pricing transparency, ensuring consistency in treatment durations, and refining communication channels for administrative and billing inquiries.

Wellness Lounge Claim business

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Services Offered

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A Quick Look at Customer Sentiment

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