Urgent Care: Adventist Health Physicians Network Claim business
About
The 340B Prescription Drug Program supports our role as a safety-net provider in offering vital healthcare services in the communities we serve. The program is only for hospitals that provide a high level of services to low-income individuals or serve isolated rural communities. Within the program, pharmaceutical companies must agree to...... See More
The 340B Prescription Drug Program supports our role as a safety-net provider in offering vital healthcare services in the communities we serve. The program is only for hospitals that provide a high level of services to low-income individuals or serve isolated rural communities. Within the program, pharmaceutical companies must agree to sell drugs used on an outpatient basis to safety-net providers at a discounted rate. Between 2022 and 2023, drug prices rose on average 15% for over 4,200 drugs. The 340B savings allow providers to stretch federal resources further and allow hospitals to continue providing critical services. Pharmaceutical companies have not been eager to comply with the 340B program. More and more pharmaceutical companies deny access to 340B pricing for drugs dispensed through community or specialty pharmacies, causing harm to patient care as 80% of rural counties rely on a contract pharmacy to access medication. Adventist Health has 17 hospitals participating in the 340B program. The savings allow for our hospitals to reinvest into the community. Without 340B, the provided and essential services that our communities rely upon would be significantly limited. Markets participating in the 340B program include: Adventist Health Bakersfield Adventist Health Castle Adventist Health Clear Lake Adventist Health Glendale Adventist Health Hanford Adventist Health Howard Memorial Adventist Health Lodi Memorial Adventist Health Mendocino Coast Adventist Health Portland Adventist Health Reedley Adventist Health and Rideout Adventist Health St. Helena Adventist Health Sonora Adventist Health Tillamook Adventist Health Tehachapi Valley Adventist Health Ukiah Valley Adventist Health White Memorial The savings realized through the 340B program helps support community programs like: Free wellness visits, screenings and vaccinations or school aged children and vulnerable populations Providing medication to individuals at no cost Transportation to appointments, health education classes and support groups Access to specialty care programs Financial Assistance for medical visits, surgeries and medical supplies Adventist Health Logo ONE Adventist Health Way Roseville, CA 95661 (916) 406-0000 Navigation
Services Offered
- Annual Wellness Visit
- Critical Care
- Dental Care
- General Surgery
- Health Education
- Ear, Nose and Throat (ENT)
- Emergency Services
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Reviews
A Quick Look at Customer Sentiment
Overall, the reviews depict an urgent care facility that many patients appreciate for its efficient, caring, and knowledgeable medical staff and modern, clean environment, while several customers expressed dissatisfaction with front desk communication, wait time discrepancies, unclear pricing, and occasional misdiagnosis issues.
Deep Dive: Detailed Analysis of Customer Reviews
We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Urgent Care: Adventist Health Physicians Network. Here’s what people are saying about their service quality, professionalism, and reliability:
Overall Experience & Satisfaction
Many patients left feeling relieved and grateful for the attentive care, with several noting their positive experiences from start to finish. However, a few reviews recounted unpleasant encounters that have shaken the trust of long-time visitors, indicating a mix of exceptional service and significant room for improvement.
Service Quality & Expertise
The majority of reviewers praised the expertise of the medical professionals, including commendations for accurate diagnoses and thorough explanations. Specific mentions of knowledgeable doctors such as Dr. Sarkissian, Dr. Chiang, and Dr. Morgan, as well as attentive physician assistants, reinforced the reputation for quality service despite a few cases of misdiagnosis or insufficient explanation.
Customer Service & Communication
While many appreciated the polite and caring demeanor of certain staff members, several reviews highlighted problems with customer service—ranging from curt or indifferent front desk personnel to staff who offered little clarity in explaining test results or prescriptions. Some reviews noted positive follow-up calls, but there were also cases where requests for further explanation or callbacks were met with redirection or dismissive responses.
Value for Money & Pricing Transparency
Comments on pricing were mixed. Some patients felt they received excellent value for money given the quick and effective service, while others raised concerns about high fees for seemingly minimal evaluations and a lack of transparency regarding physician availability and pricing structures.
Timeliness & Efficiency
Several reviews highlighted a consistently efficient experience—many patients were seen within 5 to 10 minutes upon arrival, and procedures like x-rays or lab tests were performed rapidly. On the other hand, some customers experienced unexpectedly long waits and scheduling issues, particularly when walk-ins were mixed with reserved appointments.
Professionalism & Trustworthiness
Many patients commended the professionalism exhibited by doctors and nurses for their diligence and empathetic care. However, negative experiences with a few staff members, especially at the reception and as noted by names such as Jasmine and Adrian, detracted from the overall impression of trustworthiness for some visitors.
Facility, Environment & Ambience
The facility was frequently described as clean, immaculate, and even spa-like, with a modern setting that enhanced the patient experience. Despite this, occasional comments about outdated wait screens and unfriendly front desk areas indicated that not all aspects of the physical or digital environment were consistent.
Accessibility & Convenience
Many appreciated the ease of making online appointments and the convenience of the location, with some noting the efficiency of check-in processes and minimal wait times. Conversely, there were instances where patients encountered issues with online notifications, insurance verification problems, and a perceived disregard for scheduled appointments which affected overall convenience.
Problem Resolution & Follow-up
Timely diagnosis and effective treatment plans were a hallmark for many, with prompt follow-up calls and clear explanations for care. However, some reviews recount situations where problems were either poorly communicated or follow-up support was lacking, leading to further complications such as worsening conditions or mismanagement of prescriptions.
Unique Strengths & Areas for Improvement
Standout strengths include caring medical professionals, efficient treatment for acute issues, and a pleasant, modern clinic environment. Areas needing improvement largely focus on customer service challenges at the front desk, greater clarity in pricing and treatment explanations, and better integration of communication tools such as the online wait list. Addressing these concerns could enhance trust and overall patient satisfaction.
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Get Directions Verdugo Boulevard, Los Angeles, California
Working Hours
- Mon 08AM - 08PM
- Tue 08AM - 08PM
- Wed 08AM - 08PM
- Thu 08AM - 08PM
- Fri 08AM - 08PM
- Sat 09AM - 05PM Closed
- Sun 09AM - 05PM
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