University Glass Claim business

4.8 (789 reviews)

License# SC004401

About

When you need top-tier glass and mirror replacement and installation, don't you think you deserve the best? Whether it's broken glass or just time to upgrade, work with our certified experts and make sure it's done right the first time. Using quality materials for your home or business, you're getting affordable rates with none of the hassle...... See More

Services Offered

Auto mirror repair
Auto window repair
Auto windshield repair
Glass door installation
Window or door screen installation
Glass door replacement
Window or door screen replacement
Auto mirror replacement
Auto window replacement
Auto windshield replacement
Window installation
Window or door screen repair
Window replacement
Skylight installation

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Reviews

A Quick Look at Customer Sentiment

University Glass consistently receives high praise for its prompt, high-quality, and reliable service, particularly in emergency situations. Customers appreciate the expertise of Howard and his team, noting fast responses, clear communication, and affordable pricing. While most reviews are overwhelmingly positive, there are a few concerns regarding pricing transparency and occasional communication issues that suggest room for improvement.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with University Glass. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers express widespread gratitude and relief after choosing University Glass, with many recounting positive experiences during emergency repairs and routine installations. The overall sentiment is one of satisfaction, with numerous testimonials highlighting a smooth process and reliable outcome.

Service Quality & Expertise

The expertise of the team, especially Howard, Miguel, Enrique, and other staff members, is frequently commended. Customers have noted exceptional workmanship in diverse projects ranging from window replacements to skylight repairs, reflecting a high level of skill and professionalism in glass installation and repair.

Customer Service & Communication

Reviewers consistently mention responsive and calm customer service, particularly during stressful, last-minute repairs. While many found the communication clear and supportive – even during after-hours emergencies – a couple of instances refer to less satisfactory phone interactions which suggest there may be occasional inconsistencies in customer engagement.

Value for Money & Pricing Transparency

Many customers feel they receive excellent value for money given the fast response times and quality of work. Competitive pricing is a strong selling point for University Glass, although a few reviews mention price fluctuations and issues with invoicing and onsite assessments, hinting at a need for increased pricing clarity.

Timeliness & Efficiency

A dominant theme in the reviews is the rapid turnaround and efficiency of the service. Numerous customers report same-day fixes, even during off-hours and weekends, which has been particularly beneficial during emergencies. This quick response is a key strength, ensuring minimal disruption for customers.

Professionalism & Trustworthiness

The company’s professionalism is frequently highlighted, with appreciative comments about the courteous, respectful, and dedicated approach of the staff. Customers commend not only the technical abilities of the team but also their dependable nature and readiness to go the extra mile to ensure customer satisfaction.

Facility, Environment & Ambience

While the bulk of feedback focuses on service delivery, several reviews also mention positive in-store experiences. The welcoming environment, notably exemplified by helpful staff at the front desk, contributes to an overall friendly and efficient atmosphere.

Accessibility & Convenience

University Glass is noted for its high accessibility, with many customers satisfied with the ease of reaching out and scheduling services even at unconventional times. The availability of after-hours assistance and weekend appointments underscores the convenience offered, despite a few suggestions about the need for more consistent onsite measurements.

Problem Resolution & Follow-up

Customers consistently report effective problem resolution, with issues ranging from broken windows due to accidents or weather to complex installation challenges being handled promptly. Follow-up support and a willingness to readdress concerns also feature as positive aspects, although occasional hiccups in pricing adjustments have been mentioned.

Unique Strengths & Areas for Improvement

The standout strengths of University Glass include rapid emergency response, expert workmanship, and affordable service, all of which have earned strong recommendations from customers. However, areas for improvement involve ensuring pricing transparency—especially during onsite evaluations—and maintaining consistently positive communication throughout all customer interactions. Addressing these minor concerns could further enhance customer satisfaction and trust.

University Glass Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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