True Lawn Care Inc. Claim business

4.7 (20 reviews)

About

Our office is located in Lakeside CA, and from there, our service area spans ALL of San Diego County. We provide lawn mowing, lawn maintenance, gardening, and landscape services at any scale. For your home or commercial business property and for HOAs and real estate property managers throughout San Diego County.. All of San Diego From...... See More

Services Offered

Landscape construction or installation
Greenscape construction
Shrub care
Insect management - shrubs
Shrub pruning or trimming
Shrub transplanting
Shrub removal
Shrub planting
Disease management - shrubs
Lawn care
Landscape maintenance
Landscape maintenance
Irrigation construction

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Reviews

5 (4 reviews)

4.1 (9 reviews)

4.9 (7 reviews)

A Quick Look at Customer Sentiment

Reviews for True Lawn Care reveal a blend of praise for their skilled, courteous field crews and effective maintenance work, alongside recurring concerns over scheduling inefficiencies, inconsistent customer communication, and aggressive sales tactics. While many customers appreciate the friendly service and attention to detail, others feel frustrated by delays, poor follow-up, and confusing pricing practices.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with True Lawn Care Inc.. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Many customers express satisfaction with the actual lawn care work and commend the friendly, hardworking crews. However, a number of reviews also highlight significant frustration stemming from delays, scheduling mishaps, and inconsistent follow-up, leaving some clients disillusioned with the overall experience.

Service Quality & Expertise

The on-site work often receives praise for being effective and professional, with staff demonstrating expertise in both routine maintenance and handling special projects such as sprinkler system issues. The team is noted for their diverse skill set and ability to manage varied landscaping tasks.

Customer Service & Communication

Feedback about customer support is mixed. Some reviewers enjoy prompt, friendly, and collaborative interactions when contacting the office, while others report rude behavior, a lack of responsiveness, and inconsistent communication, especially during scheduling or when service issues arise.

Value for Money & Pricing Transparency

While a few customers feel they are receiving good value for the cost and appreciate detailed work, others raise concerns about high pricing, aggressive upselling practices, and unclear pricing structures that do not seem to match the level of service provided.

Timeliness & Efficiency

There is a split in experiences regarding timeliness. Some customers report punctual and efficient service with on-time arrivals, but many more complain about long delays, missed appointments, and a lack of follow-up once service dates are rescheduled.

Professionalism & Trustworthiness

Appreciation is expressed for the courtesy and professionalism of the field crews and some office representatives. However, issues such as misleading quotes, aggressive upselling, and deceptive scheduling practices have affected the perceived trustworthiness of the service for a number of clients.

Facility, Environment & Ambience

Comments specific to the physical or virtual environment are less common. Where mentioned, customers note that the worksite is well-maintained and the overall presentation of the service is positive, though there is little detail about the physical facilities of the business.

Accessibility & Convenience

Some reviewers appreciate the ease of communication with friendly operators, yet many others find it challenging to schedule services due to poor call center responsiveness and a disorganized scheduling system, leading to inconvenient delays.

Problem Resolution & Follow-up

Positive resolutions are noted when supervisors actively address issues such as technical challenges with sprinkler systems. In contrast, several accounts describe unresolved problems, including repeated scheduling failures, lack of proactive follow-up, and even unwarranted billing after cancellations.

Unique Strengths & Areas for Improvement

Standout strengths include dedicated and skilled field crews who consistently perform quality work, and instances of excellent personal service. However, clear areas for improvement involve revamping the scheduling process, enhancing customer service communications, curbing aggressive upselling tactics, and ensuring that service delivery aligns reliably with promises made during the sales process.

True Lawn Care Inc. Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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