Triple Twist Makeup and Hair Design Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Triple Twist Makeup and Hair Design. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Clients consistently express high satisfaction with their wedding day experiences, praising Mei for making them feel beautiful, confident, and true to themselves. Special moments such as personalized touches and extra efforts (like redesigning a DIY bouquet) contributed to a delightful and memorable experience, despite one case of initial dissatisfaction with a hairstyle that was later adjusted.

Service Quality & Expertise

Mei’s exceptional skills in hair and makeup are frequently highlighted. She is commended for her ability to listen to clients, translate their vision into reality, and deliver natural, enhanced looks that last all day. Her expertise—bolstered by a background that includes training with Cirque du Soleil and creative problem-solving—is evident in her ability to adapt styles from soft, natural to more intricate designs.

Customer Service & Communication

Clear, prompt, and friendly communication is a common theme. Robert, who manages the business aspect, is repeatedly praised for swift responses and straightforward scheduling, while Mei’s warm and attentive demeanor helps alleviate wedding day jitters and ensures that every client feels well cared for.

Value for Money & Pricing Transparency

Although some found the trial and combined service options to be on the pricier side, most customers agreed that the quality and personalized service made it well worth the investment. Transparent pricing and recommendations to splurge for a flawless, lasting look are frequently mentioned.

Timeliness & Efficiency

Punctuality and efficient service are major strengths. Reviews note that Mei and her team arrive early, set up quickly in both mobile and studio settings, and complete their work ahead of schedule, ensuring a smooth and stress-free preparation for the wedding day.

Professionalism & Trustworthiness

Both Mei and Robert are consistently described as professionals. Their reliability, meticulous attention to detail, and ability to respond to last-minute changes contribute significantly to building trust and ensuring client satisfaction throughout the entire process.

Facility, Environment & Ambience

The appeal of Mei’s setup is also highlighted, with clients appreciating the impressive mobile studio and the stylish, airy, and comfortable studio location in Union Square. The use of soft music, a relaxed atmosphere, and modern COVID safety protocols enhance the overall experience.

Accessibility & Convenience

The ease of scheduling appointments and communicating via email with Robert, combined with the convenient studio locations and mobile services, has made the process accessible and hassle-free, even for out-of-state clients and those with special logistical needs.

Problem Resolution & Follow-up

Mei is praised for her willingness to listen and make adjustments based on immediate feedback, from changing makeup styles on the fly to modifying hairstyles when they did not initially match the trial. An instance where a client received free service support after a theft incident also emphasizes their commitment to excellent follow-up and problem resolution.

Unique Strengths & Areas for Improvement

Notable strengths include Mei’s ability to personalize looks to enhance each client’s natural beauty, her warm interpersonal skills, and the seamless coordination by the team. Unique touches such as bespoke trial sessions, makeup that endures a full day, and an engaging atmosphere set them apart. The only area for potential improvement mentioned was ensuring that the final execution of a hairstyle perfectly mirrors the trial photos, thereby eliminating any last-minute modifications.