Trio Home Health Care of San Diego Inc Claim business
About
San Diego Home Health offers a comprehensive, patient centered, post-acute care program, which is designed to ease and support the patient transition following an in-patient stay. Our program is designed to begin during the rehabilitation or hospital stay and extend through the patient discharge to home. Utilizing a licensed nurse, the focus...... See More
San Diego Home Health offers a comprehensive, patient centered, post-acute care program, which is designed to ease and support the patient transition following an in-patient stay. Our program is designed to begin during the rehabilitation or hospital stay and extend through the patient discharge to home. Utilizing a licensed nurse, the focus is on patient education, primary care collaboration, medication reconciliation, assistance with equipment and home modification needs, and the provision of care as ordered by your physician. Examples of the types of services we offer include: Skilled Nursing Physical, Occupational and Speech Therapy Specialized Care for conditions such as Alzheimer’s Disease, Dementia, Arthritis, Diabetes, Joint Replacement, and Congestive Heart Failure (CHF). Dietary Counseling Medical Social Worker In-Home Aide Services
Services Offered
- Home Health Care
- Physical Therapy
- Speech Therapists
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Reviews
A Quick Look at Customer Sentiment
The reviews reflect a mix of experiences with Covenant Care. While many praise the compassionate, dedicated staff such as Jamilla, Malcolm, Sterling, Maria, and Shirley for their timely and personalized care, there are serious concerns about miscommunication regarding insurance coverage and the effectiveness of certain therapy services. Overall, clients appreciate the professional and attentive care provided, but call for improvements in pricing transparency and service reliability.
Deep Dive: Detailed Analysis of Customer Reviews
We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Trio Home Health Care of San Diego Inc. Here’s what people are saying about their service quality, professionalism, and reliability:
Overall Experience & Satisfaction
Clients have reported a range of experiences with Covenant Care. Some patients have expressed deep satisfaction and gratitude for the heartfelt support and assistance received, while others have felt misled by misinformation, leading to significant financial and emotional strain.
Service Quality & Expertise
Several reviewers commend the expertise of the staff, noting that professionals like Jamilla, Sterling, Maria, and Shirley delivered attentive, high-quality care. However, the therapy services in one case were criticized for being ineffective, with sessions described as offering little more than unproductive conversation.
Customer Service & Communication
Communication appears to be a key strength in some reviews, with staff members such as Jamilla and Malcolm noted for their clarity, responsiveness, and genuine care for patients. Conversely, there were significant complaints about misleading information provided by an intake nurse, which resulted in unexpected financial burdens.
Value for Money & Pricing Transparency
There is a notable concern regarding pricing and transparency. One reviewer was caught off guard by an out-of-network claim despite being assured of coverage, leading to a steep, unexpected bill. This situation has raised questions about the consistency of pricing information communicated to clients.
Timeliness & Efficiency
Positive experiences were highlighted where care was initiated promptly, with staff ensuring that patients were attended to quickly. However, there was a contrasting report where therapy sessions did not meet the expected standards or outcomes despite timely scheduling.
Professionalism & Trustworthiness
Many reviews reflect high levels of professionalism and trust in the caregivers, particularly noting the compassion and dedication of the nurses and account representatives. Missteps in conveying accurate service details, however, have somewhat undermined this trust for a few individuals.
Facility, Environment & Ambience
Although there are few direct comments about the physical environment, the overall approach of the service, such as home visits and personalized care, suggests an effort to create a comfortable and supportive atmosphere for patients.
Accessibility & Convenience
The approachability of the service is evident in practices like home intake visits and prompt scheduling by representatives. Nevertheless, the ease of access is somewhat marred by instances of misinformation and lack of clarity regarding fundamental service details, such as insurance coverage.
Problem Resolution & Follow-up
In cases involving significant personal loss and complex care needs, staff members like Sterling, Maria, and Shirley were commended for their dedicated follow-up and problem resolution. Conversely, one review noted that the inability to rectify a misleading insurance error led to long-lasting financial repercussions.
Unique Strengths & Areas for Improvement
The standout qualities of Covenant Care lie in its dedicated, empathetic, and proactive staff members who consistently work to provide quality, individualized care. On the other hand, there is a clear need for improved transparency regarding insurance coverage and a reassessment of certain service offerings to ensure that all clients receive the effective care they expect.
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Get Directions Village Park Way, San Diego, California
Working Hours
- Mon 24 Hours
- Tue 24 Hours
- Wed 24 Hours
- Thu 24 Hours
- Fri 24 Hours
- Sat 24 Hours
- Sun 24 Hours Open Now
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