Total Bookkeeping & Tax Services, Inc. Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Total Bookkeeping & Tax Services, Inc.. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

The majority of clients express high satisfaction with Steve's work, noting that his services have been integral to resolving complex probate cases and simplifying tax matters. Many have become long-term clients, with one customer testifying to 15 years of dependable service. While one reviewer reported significant issues with bookkeeping accuracy over an extended period, such feedback appears to be an exception rather than the norm.

Service Quality & Expertise

Clients applaud Steve's deep expertise in handling intricate tax returns and bookkeeping challenges. He is recognized for his diligence in performing independent research and uncovering additional legitimate deductions that clients had overlooked, thereby consistently exceeding expectations in both probate presentations and tax planning.

Customer Service & Communication

Steve is frequently described as attentive, responsive, and clear in his communications. He follows up promptly to gather necessary details and explains complex tax issues in understandable terms, with one client mentioning he even provided child-friendly accommodations during appointments. A few comments acknowledged slight delays due to his busy office, but these were generally outweighed by his overall excellent service.

Value for Money & Pricing Transparency

Many reviewers are surprised by the unexpectedly low fees relative to the quality and speed of the service received. Clients consistently mention that his pricing is fair and that the results achieved justify the fees charged, further solidifying trust in his transparent billing practices.

Timeliness & Efficiency

Timeliness is a significant strength noted in numerous reviews. Clients recall instances of tax returns being completed within 24 hours on urgent requests, reflecting his efficiency and dedication to meeting deadlines, even amidst a hefty workload.

Professionalism & Trustworthiness

Steve is widely regarded as a stand-up professional who embodies integrity and accountability. His long-standing relationships with clients are a testament to his reliable and honest approach, with many expressing complete trust in the way he handles sensitive financial information and complex legal documents.

Facility, Environment & Ambience

Feedback regarding the physical and virtual workspace is generally positive. Though some note that his office is busy—an indication of high demand—clients appreciate the modern, online processes and the welcoming environment that facilitates both professional services and client comfort.

Accessibility & Convenience

Clients highlight Steve's accommodating nature and the ease with which they can schedule appointments or access his services online. Despite occasional reports of delays in callbacks due to a busy schedule, most appreciate the flexibility and convenient appointment adjustments offered by his team.

Problem Resolution & Follow-up

Steve’s proactive approach to problem-solving has earned him accolades, particularly for his ability to respond quickly to urgent issues and conduct thorough follow-ups. His commitment to resolving discrepancies and ensuring accuracy—even in tight timeframes—has helped many clients secure better outcomes in tax returns and legal preparations.

Unique Strengths & Areas for Improvement

Unique strengths include Steve's deep understanding of tax codes, his ability to uncover deductions that clients had missed, and his personal touch in handling sensitive situations. Personal commendations such as being called a 'saint' and a 'stand up guy' underline his character. However, one review cautioned prospective clients about potential bookkeeping errors and the risk of incurring extra costs if absolutes are required over long-term engagements. Additionally, while his responsiveness is generally praised, the high volume of work can sometimes lead to minor communication delays.