Theisen/Quality Glass & Mirror Claim business

4.5 (63 reviews)

License# 434532

About

Theisen Glass Company has provided glass installation services to San Francisco, CA, and the surrounding bay area for more than 50 years.

Services Offered

Theisen Glass Services
Glass & Mirrors
Glass door installation
Glass fixtures or furnishing installation
Glass shower enclosure installation
Mirror installation
Window installation
Glass repair
Mirror repair
Window repair
Glass door replacement
Glass fixtures or furnishing replacement
Glass shower enclosure replacement
Mirror replacement
Window replacement
Skylight installation

Photos & Videos

Reviews

5 (4 reviews)

4.6 (11 reviews)

4 (48 reviews)

A Quick Look at Customer Sentiment

Reviews of Theisen Glass reveal a mixed overall experience. Longtime clients praise their expert craftsmanship, quality glass work, and, at times, prompt service, while several recent accounts highlight significant issues with communication, reliability, and scheduling delays. Despite a history of excellence in specialized projects, inconsistent follow-up and unresponsive customer service have led some customers to seriously reconsider using their services.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Theisen/Quality Glass & Mirror. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Overall, customer experiences are divided. While many long-term clients remember Theisen Glass for reliable service and excellent craftsmanship on various projects over the years, several recent reviews express frustration and disappointment due to prolonged delays, miscommunications, and missed appointments that have negatively impacted their overall satisfaction.

Service Quality & Expertise

Many reviewers appreciated the high level of technical expertise and quality of work, citing successful installations of custom mirrors, window repairs, and other glass projects. However, a few customers experienced issues with subpar workmanship requiring rework, which contrasts with what had previously been a solid reputation for precision and craftsmanship.

Customer Service & Communication

Numerous reviews point to problematic communication. While some customers have reported courteous and respectful interactions with employees like Susan and Cathy, others describe prolonged periods of silence, dismissive responses, and unprofessional attitudes that left them chasing callbacks, escalating their frustration over time.

Value for Money & Pricing Transparency

Several reviews comment on receiving competitive quotes and fair pricing – with some customers finding estimates to be the lowest compared to other options in the area. Conversely, there are concerns about inconsistent pricing practices, including complaints about what seems like excessive charges for minor services, which has left some feeling that pricing transparency is lacking.

Timeliness & Efficiency

Timeliness is a mixed bag: positive instances include technicians arriving on schedule and completing work quickly when everything goes according to plan. Yet, multiple reports indicate that initial estimates and follow-up appointments were subject to lengthy delays, sometimes stretching over weeks or even nearly two months, severely impacting customer trust.

Professionalism & Trustworthiness

There is evidence of strong professionalism when projects are managed well—with many noting the courteous, efficient, and skilled approach taken by technicians and certain representatives. However, several reviews detail instances of dismissive behavior, lack of follow-up, and even disrespect that have undermined the company's reputation for reliability and trustworthiness.

Facility, Environment & Ambience

Some clients who visited the store reported a pleasant and professional atmosphere, but others experienced negative encounters, such as dismissive service and an unwelcoming attitude. These contrasting impressions suggest that the physical environment and front-line customer interactions can vary significantly.

Accessibility & Convenience

Customers report that while the company has historically been easily accessible, recent feedback indicates challenges with reaching them via phone or email, and delays in scheduling appointments. This inconsistency in customer reachability creates frustration, especially for those requiring timely service.

Problem Resolution & Follow-up

Several accounts highlight an alarming level of follow-up issues. Customers recount repeated no-shows, incomplete repairs, and a lengthy wait for corrections. On the other hand, there are positive experiences where issues were resolved efficiently once the work was underway, reflecting a gap in consistency with problem resolution practices.

Unique Strengths & Areas for Improvement

Theisen Glass is recognized for its high-quality, custom glass projects and knowledgeable staff, making it a go-to for specialized work. Nonetheless, notable areas for improvement include the need for enhanced communication, reliable and proactive scheduling, better follow-up on commitments, and a more consistently professional customer interaction experience. Addressing these concerns could bridge the gap between the company’s technical excellence and its customer service shortcomings.

Theisen/Quality Glass & Mirror Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

People Also Viewed

Low Price Auto Glass Repair Shop

Glass Definition LLC

Summit Glass & Mirror Inc

Grandview Glass & Mirror

Working Hours

Quick Links

Contact Info