
The Roof Masters Claim business
About
We are a family-owned roofing company. We provide various services such as: leak repairs, tune-ups, solar, gutters, residential, commercial, HOA, new construction, entire roof replacements, skylight installation, vents, woodwork/fascia, and rafters.Services Offered
- Residential/Commercial & HOA
- New construction
- Entire roof replacements
- Tune-Ups/Roof Maintenance & Pressure Wash
- Leak Repairs
- Skylight Installation
- Vent Installation
- Gutter Installation
- Woodwork / Fascia / Rafters / Ship-lap Repairs
- All types of roof flashing installation
- All Tile Roofs
- Asphalt Shingle Roofs
- Flat Roofs Torch Down/Modified Bitumen/TPO
- Standing Seam Metal Roofs
- Silicone Coating
Photos & Videos
Reviews
A Quick Look at Customer Sentiment
Roof Masters garners high praise for their expert workmanship and efficient, clean, and timely roofing services. Customers appreciate the responsive communication, fair pricing, and professional approach of the team, with many highlighting the family‐owned vibe and community involvement. While most reviews are glowing, a few note unexpected cost increases and minor scheduling issues, offering insights for continuous improvement.
Deep Dive: Detailed Analysis of Customer Reviews
We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with The Roof Masters. Here’s what people are saying about their service quality, professionalism, and reliability:
Overall Experience & Satisfaction
Customers overwhelmingly express satisfaction with Roof Masters, emphasizing the relief and confidence that comes with a job well done. Reviews frequently note a high level of overall delight and trust in the company, with many stating they would recommend Roof Masters to friends and family. A few reviews, however, mention concerns about budget overruns, highlighting the importance of clear cost expectations.
Service Quality & Expertise
The quality of work is a recurring theme, with reviewers impressed by the expert handling of complex tasks like re-roofing, repairing wood rot, and managing solar panel removal and reinstallation. Specific team members are praised for their craftsmanship and detailed understanding of roofing systems, which leads to long-lasting repairs and an overall superior finish.
Customer Service & Communication
Exceptional communication is a standout aspect, with customers lauding prompt responses, detailed explanations, and frequent updates via texts and emails. Many reviews mention project managers who clarified all concerns and provided progress photos, ensuring that clients remained well-informed throughout the process.
Value for Money & Pricing Transparency
Many customers feel that the pricing is competitive and fair, noting that clear estimates and detailed proposals helped them understand the value they were receiving. Several reviews compare Roof Masters favorably to other, more expensive bids. Nonetheless, a small number of clients point out unexpected price increases, underscoring the importance of upfront discussions regarding potential additional costs.
Timeliness & Efficiency
Speed and efficiency feature prominently, with projects often completed in two to three days even when complicated by extra work or unexpected issues. The scheduling process is frequently described as fast and convenient, although one or two reviews mentioned delays due to weather or busy seasons.
Professionalism & Trustworthiness
Reviewers consistently commend the professionalism of the entire team—from courteous interactions at initial meetings to respectful, neat workmanship at the job site. The family-owned nature of the business and the team’s honest, straightforward approach bolster the strong trust customers have in Roof Masters.
Facility, Environment & Ambience
The work environment consistently receives praise for being organized and clean, with crews ensuring that the entire site is spotless after each day's work. Extra touches, such as power washing roofs and tidying surrounding areas like windows and driveways, contribute to a very positive impression of the overall presentation.
Accessibility & Convenience
Customers appreciate the ease of reaching the company, with many noting that appointments are quickly scheduled and questions answered efficiently via phone, text, or email. While most find the process very convenient, some reviewers mentioned that busy periods occasionally made it more challenging to secure timely estimates.
Problem Resolution & Follow-up
When issues arise, Roof Masters’ proactive follow-ups play a crucial role in ensuring satisfaction. Numerous reviews highlight instances where team members returned to address concerns or clarify details, and the practice of sending photos of completed work reassured clients that problems were resolved effectively.
Unique Strengths & Areas for Improvement
Roof Masters’ unique strengths lie in their efficient coordination, meticulous cleanup, and strong community involvement—often engaging in local events and giving back. While the overall feedback is overwhelmingly positive, a few clients suggest improvements in communicating potential additional costs and ensuring absolute adherence to initial estimates and contract details. These insights provide a balanced view that can steer future enhancements in service delivery.
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Get Directions La Mirada Drive, San Diego, California
Working Hours
- Mon 08AM - 05PM
- Tue 08AM - 05PM
- Wed 08AM - 05PM
- Thu 08AM - 05PM
- Fri 08AM - 05PM
- Sat 08AM - 05PM
- Sun - Closed
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