
The Kaplan Group Claim business
About
Founded in 1991 by a trailblazer in modern debt collection, The Kaplan Group ranks among the top commercial collection agencies in the nation. We specialize in business-to-business collections and the recovery of large, uncollected debts. When special needs arise, The Kaplan Group’s in-house law firm is at the ready to support our debt...... See More
Founded in 1991 by a trailblazer in modern debt collection, The Kaplan Group ranks among the top commercial collection agencies in the nation. We specialize in business-to-business collections and the recovery of large, uncollected debts. When special needs arise, The Kaplan Group’s in-house law firm is at the ready to support our debt collection professionals. Our debt collectors are available to help clients in every state recover funds from businesses around the world. We yield an 85% success rate on large viable claims. Beyond debt collection and contract litigation, our consulting division presents customized commercial collections seminars and credit management training programs for corporate clients. The Kaplan Group’s principals also provide financial and operational advice and are often asked to support the negotiation of major corporate transactions (mergers & acquisitions, joint ventures, intellectual property licensing, digital media distribution rights, etc.) both domestically and internationally. This hands-on business experience — from contract negotiations to operations management — contributes greatly to our success with large commercial collections. Heritage Over the course of 20 years, Jerry Kaplan built his first agency, Kaplan & Kaplan, into one of the 10 largest commercial collection agencies in the nation. During this time, he also established himself as an industry advocate and thought leader. He championed the industry’s ethical standards and practices while perfecting the art of large claim commercial collections. Jerry’s knowledge and expertise in commercial collections, commercial law, insolvencies, banking and all aspects of business operations helped him achieve maximum collection returns for his clients. In addition to his commercial collection agency work, Jerry served as president of American Commercial Collections Association (now the IACC). He also served as treasurer for the Commercial Collection Agency Section of Commercial Law League of America. In 1989, Jerry was ready to move on from daily company management and sold Kaplan & Kaplan to another firm. Retirement was short-lived for the phone never stopped ringing with clients that had cases in need of “the Kaplan approach.” In 1991, he founded The Kaplan Group to manage special cases and the firm quickly expanded from there. In 2002, Dean Kaplan took the reins and steadily built the company into a national network of highly experienced large claim specialists. No matter where the client or the debtor is located, The Kaplan Group Collection Agency has debt collection industry specialists and attorneys at the ready to find and collect the money that is owed. Dean Kaplan President, The Kaplan Group Dean Kaplan personally handles all large debt collection matters and has negotiated more than $500 million in business transactions. He graduated with an MBA from the prestigious University of Chicago Booth School of Business. In the two decades prior to joining The Kaplan Group, Dean ran a variety of manufacturing, technology and consulting businesses, both as an owner or senior executive.
Services Offered
- Debt Relief Services
- Background Investigation
- in House Law Firm
- Resource Center
- Judgment Collection
Photos & Videos





Reviews
A Quick Look at Customer Sentiment
Overall, reviews paint a picture of a highly professional and effective service with many customers praising the expertise, prompt communication, and reliable case resolutions spearheaded by Dean Kaplan. While the majority of clients appreciate the ease and efficiency of the process, there was one notably negative experience regarding lack of responsiveness in reviewing correspondence. This mix of high satisfaction and isolated concerns suggests that The Kaplan Group consistently delivers quality results, with minor improvements potentially needed in client communication follow-up.
Deep Dive: Detailed Analysis of Customer Reviews
We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with The Kaplan Group. Here’s what people are saying about their service quality, professionalism, and reliability:
Overall Experience & Satisfaction
The reviews reveal a generally positive impression, with many clients expressing relief, gratitude, and confidence in the services provided. Despite overwhelming praise, one review highlighted significant dissatisfaction due to perceived neglect during the communication process.
Service Quality & Expertise
Clients consistently commend the high level of expertise demonstrated by The Kaplan Group. Their ability to resolve complex collection cases effectively, maintain long-standing client relationships, and manage international claims has solidified their reputation for quality service.
Customer Service & Communication
Many reviewers appreciated the clear communication, prompt follow-ups, and regular updates provided during their cases. However, there was a concern raised by one customer regarding insufficient review of correspondence, indicating an area where communication could be further strengthened.
Value for Money & Pricing Transparency
Though pricing details were rarely mentioned, the overall sentiment suggests that clients believe the results and professional handling justify the costs involved. The excellent outcomes and service quality reinforced the perception of good value for continuous business.
Timeliness & Efficiency
Timeliness was a recurrent theme in the reviews, with multiple clients noting the effective and quick resolution of their cases. The ease of online document submission and prompt responses further underscore the firm's commitment to efficiency.
Professionalism & Trustworthiness
The firm's professionalism shines through in its consistent delivery of reliable and respectful service. Clients repeatedly mentioned the leadership and personal attention of Dean Kaplan, which contributed significantly to fostering trust and a sense of dependability.
Facility, Environment & Ambience
While physical facilities were not a predominant topic, the business’s digital environment—featuring user-friendly online submission portals—was highlighted positively, enhancing the overall client experience.
Accessibility & Convenience
Reviewers appreciated the convenience of contacting and working with The Kaplan Group, especially noting the ease of online interaction and scheduling. Nonetheless, there was one comment suggesting that further attention to reviewing client correspondence could improve overall accessibility.
Problem Resolution & Follow-up
There is strong evidence of effective problem resolution and diligent follow-up. Clients felt well-supported throughout the resolution process, with many citing how issues were handled with minimal hassle and consistent follow-through.
Unique Strengths & Areas for Improvement
The Kaplan Group’s standout strengths include expert handling of cases, the excellent leadership of Dean Kaplan, and a robust, responsive service model. The few areas earmarked for improvement involve ensuring every client correspondence is thoroughly reviewed and possibly enhancing initial responsiveness to avoid isolated lapses in service quality.
People Also Viewed
HF Holdings, Inc.
- Check Recovery Solutions
- Collection Agency for Small Business
- Commercial Collections
- See More
Coast to Coast Financial Solutions
- Debt Collection Services
- Contingency Collections
- Legal Accounts Receivable Collections

Law Office of Paul Mankin, APC
- Personal Injury Law
- Consumer Law
- Tenant and Eviction Law
- See More
-
Visit Website
-
View Phone Number
-
Get Directions Ravizza Avenue, San Jose, California
Working Hours
- Mon 09AM - 05PM
- Tue 09AM - 05PM
- Wed 09AM - 05PM
- Thu 09AM - 05PM
- Fri 09AM - 05PM
- Sat - Closed
- Sun -
Report a Problem for The Kaplan Group
Help us keep this listing accurate! If you notice incorrect details, report a problem below. Our team will review your submission.