The Irish Sweep Claim business
About
Sally McKnight, the owner of The Irish Sweep, Inc. has been a dedicated professional chimney cleaner since 1982. She is known for her expertise in and passionate enthusiasm for the fireplace and chimney industry. With years of field service under her belt, she can discuss your plans for a new project or repairs to an existing structure. In...... See More
Sally McKnight, the owner of The Irish Sweep, Inc. has been a dedicated professional chimney cleaner since 1982. She is known for her expertise in and passionate enthusiasm for the fireplace and chimney industry. With years of field service under her belt, she can discuss your plans for a new project or repairs to an existing structure. In addition, she can address concerns regarding fireplace performance and water issues and assess your chimney for fire, seismic and structural safety.
Services Offered
- Air duct cleaning
- Fire heating system conversion
- Fire heating system inspection
- Fire heating system repair
- Fireplace insert installation
Photos & Videos

Reviews
A Quick Look at Customer Sentiment
Irish Sweep consistently delivers professional and thorough chimney, dryer vent, and fireplace services, with many customers praising Sally and her team for their technical expertise, punctuality, and clear communication. While nearly all reviews highlight the care, safety, and fair pricing provided, one account noted a miscommunication issue during a dryer vent cleaning, suggesting room for improved consistency in service protocols.
Deep Dive: Detailed Analysis of Customer Reviews
We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with The Irish Sweep. Here’s what people are saying about their service quality, professionalism, and reliability:
Overall Experience & Satisfaction
The majority of customers expressed strong satisfaction with Irish Sweep, noting that the company not only resolved safety issues with chimneys and dryer vents but also gave peace of mind. Most reviews conveyed feelings of relief and confidence in the service, with a few expressing disappointment in isolated incidents.
Service Quality & Expertise
Sally and her team were frequently commended for their in-depth knowledge, thorough cleaning processes, and ability to accurately diagnose problems using airflow readings and video inspections. Their technical skills, including relining with HeatShield and installing top mount dampers, were appreciated by both long-term and first-time customers.
Customer Service & Communication
Multiple reviewers highlighted the clear and friendly communication, noting that questions were answered promptly and customers were well-informed throughout the process. While phone calls were often answered and approached with a personal touch, one review mentioned a slight delay in response via their webpage.
Value for Money & Pricing Transparency
Many customers felt that the pricing was fair, especially when fees were adjusted based on the actual material needed. However, there was one complaint regarding an extra charge for dryer vent cleaning that led to a disconnected service, underscoring the importance of clear pricing protocols.
Timeliness & Efficiency
Customers appreciated the punctuality and efficiency of the team, with several noting early arrivals and fast yet careful execution of tasks. The ability to complete complex tasks such as chimney relining or vent cleaning within the scheduled window contributed to the overall positive impression.
Professionalism & Trustworthiness
Sally’s leadership and hands-on involvement impressed many, with references to her honesty, fairness, and dedication to proper service practices. The professionalism extended to respectful behavior around the home, adherence to safety protocols including COVID measures, and a commitment to quality that many found refreshing.
Facility, Environment & Ambience
Reviewers consistently mentioned the clean and respectful work environment maintained by the team. Protective measures such as boot coverings, protective tarps, and careful clean-up were praised as indicators of the business’s commitment to customer property and safety.
Accessibility & Convenience
Most customers found it easy to schedule appointments and appreciated the direct response when calling in. Despite one isolated comment about a delayed email response, the overall accessibility of the service was highlighted as a key convenience factor.
Problem Resolution & Follow-up
The company’s methodical approach to diagnosing issues via before and after testing and video inspections helped ensure that problems were effectively resolved. In cases where hazards were identified, the team was quick to address them, although one negative review noted an unresolved reconnection issue during a dryer vent service.
Unique Strengths & Areas for Improvement
Unique strengths include the owner’s personal involvement, the team’s technical proficiency, and their commitment to training the next generation of technicians. To further improve, the business could standardize procedures regarding additional services (as seen in the dryer vent incident) and work on ensuring uniformity in communication channels across all platforms.
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Get Directions Webster Street, San Francisco, California
Working Hours
- Mon 08AM - 06PM
- Tue 08AM - 06PM
- Wed 08AM - 06PM
- Thu 08AM - 06PM
- Fri 08AM - 06PM
- Sat -
- Sun - Closed
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