
The Grateful Dog Claim business
About
The Grateful Dog offers the highest quality dog daycare, dog boarding, and dog training services in San Francisco, CA and the surrounding areas. Our passionate team has the knowledge and experience necessary to provide comprehensive care for your pet, and maybe even teach them a few tricks along the way. If you are interested in acquiring any...... See More
The Grateful Dog offers the highest quality dog daycare, dog boarding, and dog training services in San Francisco, CA and the surrounding areas. Our passionate team has the knowledge and experience necessary to provide comprehensive care for your pet, and maybe even teach them a few tricks along the way. If you are interested in acquiring any of our services or if you would like to learn more about us, contact The Grateful Dog today.
Services Offered
- Dog Daycare
- Dog Boarding
- Dog Training
Photos & Videos
Reviews
A Quick Look at Customer Sentiment
The reviews reveal a mixed experience with The Grateful Dog: many pet owners praise the friendly, caring staff and engaging environment, with frequent updates and evident expertise, while others report alarming incidents of negligence and poor communication—especially at the Marin facility—leading to serious health and safety concerns. The feedback highlights strengths in individualized care and a warm community feel, but also indicates a need for stricter safety protocols, more consistent communication, and better oversight during boarding.
Deep Dive: Detailed Analysis of Customer Reviews
We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with The Grateful Dog. Here’s what people are saying about their service quality, professionalism, and reliability:
Overall Experience & Satisfaction
The overall sentiment is divided: many pet parents express gratitude and delight over the nurturing care provided, while a few experience deeply troubling incidents that have left them dissatisfied and fearful for their pets’ safety.
Service Quality & Expertise
Multiple reviewers commend the staff for their professional expertise and the effective handling of even anxious or nervous pets, with individual mentions of employees like Kate, Edgar, and Gloria who go above and beyond. However, incidents of alleged negligence, particularly at the Marin boarding facility, raise serious questions about consistency in service quality.
Customer Service & Communication
There is notable praise for constant, reassuring updates provided via pictures and videos, especially in daycare settings, which have helped put pet parents at ease. In contrast, some reviews report a severe lack of communication regarding critical health issues and incidents, leading to distress and unforeseen medical expenses.
Value for Money & Pricing Transparency
Many clients feel that the daycare services offer excellent value given the individual attention and care their pets receive. On the other hand, one review highlights an unexpected $8K vet bill following a negligent boarding experience, and there is mention of unclear pricing practices at competing facilities, suggesting room for improved transparency.
Timeliness & Efficiency
Several positive reviews note that the staff are prompt in offering regular updates and handling concerns, contributing to an efficient operational flow. Conversely, delays in alerting pet owners about urgent issues have been cited, resulting in worsened conditions and additional costs.
Professionalism & Trustworthiness
Many customers describe the team as friendly, professional, and clearly passionate about dog care. Yet, serious lapses in supervision, such as the tragic incident involving Biscuit and the delayed response regarding the Marin facility’s health issues, have understandably shaken trust among some pet owners.
Facility, Environment & Ambience
Reviews consistently remark on the pleasant, well-managed indoor and outdoor play areas that contribute to a calm and happy environment. In contrast, some incidents at the boarding facility raise concerns about hygiene and proper care practices in that specific setting.
Accessibility & Convenience
Many pet owners find the locations convenient and appreciate the ease of scheduling and accessing care. The facility’s central position and responsive check-ins have been particularly noted, though some concerns have been raised regarding oversight at certain locations during critical periods.
Problem Resolution & Follow-up
Positive experiences often include prompt follow-ups and clear problem resolution, with staff taking the time to explain situations and even immediately providing new equipment when needed. However, in cases of emergency or apparent oversight, such as the lack of notification about severe health issues and the tragic loss of a puppy, problem resolution has been insufficient.
Unique Strengths & Areas for Improvement
The Grateful Dog’s unique strengths lie in its passionate, community-oriented staff who individually connect with each pet, as evidenced by personalized updates and the creation of a stress-free environment. Improvements are needed in terms of uniform safety standards across locations, more vigilant supervision (especially during boarding), and a more proactive approach in communicating concerns to pet owners, to ensure that incidents are minimized and trust is fully maintained.
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Visit Website
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View Phone Number
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Get Directions Lombard Street, San Francisco, California
Working Hours
- Mon 07AM - 07PM
- Tue 07AM - 07PM
- Wed 07AM - 07PM
- Thu 07AM - 07PM
- Fri 07AM - 07PM
- Sat 09AM - 05PM
- Sun - Closed
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