The Davey Tree Expert Company Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with The Davey Tree Expert Company. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customer experiences vary widely. Many expressed satisfaction and gratitude for the professional, courteous service that transformed their properties, while others reported significant frustrations over unprofessional practices that caused inconvenience and property access issues.

Service Quality & Expertise

Several reviewers commended the company for its expertise. Linda P., Jonathan W., Mishelle W., and Steven B. highlighted the high standard of work and attention to detail. Specific mentions of professionals like Adam, Joseph Mentor, and Dave Nelson underscored their technical competence. Conversely, some customers noted that tasks were left incomplete or improperly finished, marred by poor cleanup and service execution.

Customer Service & Communication

Customer service proved to be a mixed bag. Positive experiences involved clear explanations and courteous follow-ups, such as Adam calling ahead regarding a delay. However, multiple reviews from Gio R., Shauna A., and Ross B. emphasized a lack of proactive communication, with some customers unable to reach the company and feeling ignored even after raising concerns.

Value for Money & Pricing Transparency

Pricing was viewed favorably by those who compared multiple quotes, with Jonathan W. and Steven B. finding Davey’s offerings competitive considering the quality and efficiency of the work. There was, however, an undercurrent of frustration among some customers who suffered added inconveniences that marred their perception of value, suggesting room for better pricing justification and transparency.

Timeliness & Efficiency

Efficiency received mixed reviews. Positive accounts praised quick responses, prompt estimates, and efficient on-site work despite minor delays (as mentioned by Brandon). In contrast, other reviewers experienced delays, unannounced arrivals, and slow follow-ups, which contributed to overall dissatisfaction.

Professionalism & Trustworthiness

Several reviews indicated high levels of professionalism and trust, with multiple customers expressing willingness to use the service again based on past positive experiences. On the other hand, some accounts detailed unprofessional conduct such as unauthorized use of private driveways and dismissive attitudes, which eroded trust in the service.

Facility, Environment & Ambience

While there were limited direct comments about physical facilities, positive reviews emphasized a keen attention to the overall aesthetics of the service area. Reviews like Linda P.'s noted that crew members meticulously restored the property by replacing potted plants and yard furniture, contributing to an enhanced ambiance post-service.

Accessibility & Convenience

Accessibility issues were a prominent theme in several negative reviews. Unannounced visits, blocked driveways by company trucks, and difficulties in reaching the local office (as with Ross B.) were cited. Some customers felt the process could be more convenient and respectful of residents' property and scheduling needs.

Problem Resolution & Follow-up

Follow-up practices received varied feedback. While the business owner publicly offered to investigate and rectify issues upon receiving further details, many customers reported no proactive communication after their complaints. This inconsistency in problem resolution left some clients feeling neglected despite initial efforts by the management.

Unique Strengths & Areas for Improvement

The company’s strengths are most evident in its knowledgeable staff members and high-quality work delivery, particularly highlighted by repeat clients. Notable areas for improvement include enhancing pre-service communication, giving proper notice before work begins, ensuring complete and neat cleanups, and maintaining respect for customer property—especially in terms of avoiding driveway blockages and unnoticed disturbances.