Terminix Commercial Claim business

4.9 (484 reviews)

About

For more than 95 years, we've protected what's most valuable to you, with trusted local specialists who go above and beyond to care for you and your home, 365 days a year. When you need Terminix to nix your problem, it's not just a promise. It's a guarantee.

Services Offered

Stinging Pest Control
General Pest Control
Mosquito Control
Cockroach Control
Wildlife Control
Cricket Control
Scorpion Control
Silverfish Control
Moth Control
Centipede & Millipede Control
Ant Control
Rodent Control
Bed Bug Control
Spider Control
Tick Control

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Reviews

5 (1 reviews)

4.8 (483 reviews)

A Quick Look at Customer Sentiment

The reviews overwhelmingly praise Terminix Commercial for its exceptional service quality, timely and efficient response, expert technicians, and friendly communication. Clients appreciate the personalized attention from familiar technicians like Phil, Elvis, Kelvin, Marco, and Donald, which fosters trust and consistent satisfaction. While most experiences are positive, a few reviews highlight areas for improvement such as pricing transparency, occasional appointment issues, and some lapses in customer follow-up.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Terminix Commercial. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

The overall sentiment is highly positive, with clients expressing gratitude, trust, and a sense of relief after services. Long-term customers and those with multiple properties repeatedly highlight their satisfaction with the consistent quality and personal touch of Terminix Commercial's service teams.

Service Quality & Expertise

Reviewers frequently commend the expertise and thoroughness of technicians such as Phil, Elvis, Kelvin, Marco, Donald, and Anthony. Their in-depth knowledge and ability to handle diverse pest issues—from rodents to ants and termites—reinforce a high level of service quality that reassures clients in both residential and commercial settings.

Customer Service & Communication

Many customers note clear and friendly communication, with technicians providing detailed explanations and recommendations on treatment options. While the majority of interactions are described as personable and efficient, a few comments indicate that initial customer service communication, especially regarding pricing or rescheduling, could be improved.

Value for Money & Pricing Transparency

Clients generally feel they are receiving excellent value for their money, citing the effectiveness of the treatments and the professionalism of the technicians. However, isolated reviews mention confusion over advertised pricing and additional charges, suggesting a need for more transparency in cost details.

Timeliness & Efficiency

The service appointments are mostly praised for punctuality and efficiency, with several reviewers highlighting same-day responses and quick resolution of issues. A minority of feedback, however, points out instances of cancellations or delays, which indicates an opportunity to further streamline scheduling and service reliability.

Professionalism & Trustworthiness

Professionalism is a recurring theme across the reviews. Customers frequently mention that technicians are not only skilled but also courteous and respectful, earning a high degree of trust. Familiar faces in the field contribute to an ongoing relationship, reinforcing a dependable and client-focused service model.

Facility, Environment & Ambience

While not a primary focus in the reviews, several comments touch on the improved environment post-service, such as pest-free workplaces, safe recreational areas, and well-maintained residential properties. These points subtly underscore the broader impact of the service on client properties and overall ambience.

Accessibility & Convenience

Many reviews highlight the ease of reaching out to Terminix Commercial, with technicians readily available via phone or online forms. The convenience of scheduling regular services and the fact that many technicians understand client needs and site specifics further enhance the overall customer experience.

Problem Resolution & Follow-up

The technicians are consistently recognized for effectively resolving pest issues, often going above and beyond in their follow-up to ensure that concerns are completely addressed. Exceptions include a few isolated cases where problem resolution did not meet client expectations, mainly due to miscommunication or scheduling errors.

Unique Strengths & Areas for Improvement

Unique strengths of Terminix Commercial include the long-term relationships with loyal clients, the ability of technicians to tailor solutions to specific environments, and the consistently friendly and knowledgeable service provided by individuals like Hector, Gary, and others. Areas identified for improvement include the need for better pricing clarity, addressing occasional inefficiencies in scheduling, and enhancing the responsiveness of customer service to further solidify the overall client experience.

Terminix Commercial Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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