Supergreen Landscape Claim business

4.5 (97 reviews)

About

Supergreen Landscape's mission is to create & maintain beautiful landscapes for your home or business while keeping prices affordable. We are true organic horticulturists with over 20 years experience in creating and maintaining beautiful environments. Give your landscape the attention it deserves, call today!

Services Offered

Earthmoving or regrading
Gardening
Patio/porch or terrace construction
Irrigation construction
Irrigation design services
Irrigation repair or maintenance
Landscape construction or installation
Landscape design
Landscape maintenance
Greenscape construction
Lawn care
Shrub care
Disease management - shrubs
Insect management - shrubs
Shrub planting
Shrub pruning or trimming
Shrub transplanting
Shrub removal
Tree planting
Tree care services
Tree pruning or trimming
Tree removal
Tree transplanting
Tree stump removal

Photos & Videos

Reviews

4.7 (12 reviews)

4.2 (85 reviews)

A Quick Look at Customer Sentiment

The reviews reveal a company with notable strengths in responsiveness, friendly and professional staff, and beautiful design execution, as evidenced by several satisfied clients who appreciated timely job completion and budget flexibility. However, there were significant concerns regarding initial cost estimations, material quality issues (especially with turf, drip irrigation, and stabilized DG), and inconsistent follow-up on problems, leading to mixed overall experiences.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Supergreen Landscape. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customer experiences varied widely. Some clients were thrilled by the yard transformations and the efficiency of the crew, while others were frustrated by unexpected cost increases, persistent quality issues, and inadequate follow-up on significant problems.

Service Quality & Expertise

The company demonstrated strong expertise, particularly when the team, including Elvia and Dayami, followed landscape plans and offered creative design suggestions that set their work apart from competitors. However, lapses in reading plans properly and inaccurate estimations led to installation issues with areas like fruit trees, turf, and drip irrigation setups.

Customer Service & Communication

Several reviews highlighted excellent communication, with staff such as Dayami responding promptly, meeting often, and ensuring that clients’ visions were addressed. In contrast, some customers experienced poor responses during critical follow-up periods and mentioned unavailability of key individuals like the owner Raul, which diminished trust.

Value for Money & Pricing Transparency

Clients initially received reasonable estimates, and some projects were noted as being cost effective compared to other companies. That said, there were instances where price estimates nearly doubled due to claimed price increases, and later revelations pointed to inadequate initial planning, leaving some customers feeling overcharged and disappointed with the overall value.

Timeliness & Efficiency

Many projects were completed quicker than expected, with some transformations finishing in under six weeks and crews arriving early and punctually. Conversely, delays arose in some cases when scheduling conflicts or other jobs interfered with promised appointment times, adding stress for clients with tight timelines.

Professionalism & Trustworthiness

A number of customers praised the professionalism of the crews and the courteous manner of representatives like Dayami and Elvia. However, inconsistencies were noted when some employees demonstrated a lack of proper oversight—such as not thoroughly reviewing plans or rescheduling appointments last minute—undermining the company’s overall trustworthiness.

Facility, Environment & Ambience

The transformation of outdoor spaces was frequently commended, with remarkable enhancements in both aesthetics and functionality, including artificial grass installations and pleasing plant layouts. Nevertheless, issues such as poorly installed turf with visible seams, mismatched patches, and unstable DG causing water pooling detracted from the desired ambience.

Accessibility & Convenience

Clients appreciated the accessibility of some staff, noting quick responses via calls and texts which facilitated smooth planning. On the other hand, some potential clients reported difficulties, including a passive initial contact and unexpected fees that complicated scheduling and created a perception of low convenience.

Problem Resolution & Follow-up

There were instances where the company promptly addressed issues, such as returning to fix DG problems or updating installations, which helped regain client confidence. Unfortunately, several complaints—particularly regarding the drip irrigation system and turf installation—went unresolved or left customers waiting for promised follow-up actions, thereby increasing dissatisfaction.

Unique Strengths & Areas for Improvement

Standout strengths include exceptional customer engagement by individuals like Dayami and Elvia, creative design implementations, and a commendable ability to work within different budgets. Key areas needing improvement are accurate cost estimations, enhanced quality control for material installations (especially turf and irrigation), and stronger accountability in post-installation follow-ups to ensure that remedial work is completed as promised.

Supergreen Landscape Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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