Sunternal Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Sunternal. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers’ experiences range from delight at a professionally executed, energy-saving installation to deep frustration over stalled projects and poor post-installation support. While many appreciate the immediate benefits of reduced energy bills and the environmentally friendly nature of the service, others express disappointment with delays and a lack of follow-up that has left them feeling abandoned after signing their contracts.

Service Quality & Expertise

The quality of the solar installations is often highlighted, with several reviewers commending the detailed technical knowledge of sales agents and engineers. Representatives such as Eric, Brian Nadeau, and Mauricio Vides have been noted for their clear explanations and tailored system planning, even in challenging scenarios like complicated roofs or shading issues. Customers who completed the installation typically praise the workmanship, neatness of the setup, and the system's effectiveness.

Customer Service & Communication

Feedback on customer service is highly polarized. On the positive side, many customers experienced courteous and responsive interactions, with dedicated project managers and technicians providing clear communication from start to finish. Conversely, there are numerous accounts of post-contract silence, unreturned calls, and unresponsive representatives, with specific complaints highlighting stalling tactics and even instances of rudeness by certain sales agents.

Value for Money & Pricing Transparency

Many reviewers feel that the long-term savings and financing options make the service a worthwhile investment, pointing to monthly savings and competitive quotes. However, some customers remark on inconsistencies such as high upfront costs without immediate installation, misleading information about PG&E reimbursements, and vague pricing structures that left them questioning the overall value received.

Timeliness & Efficiency

Timeliness is a major point of contention. Several customers report fast installations—sometimes completing the setup in one day or a couple of months—yet others recount exceedingly long waits, with promises extending to nine months or even over a year. Delays involving permit approvals, scheduling issues with utility companies, and post-installation follow-up have marred the experience for many.

Professionalism & Trustworthiness

There is overall appreciation for the professionalism of many team members, with repeated mentions of courteous, respectful, and knowledgeable staff during site inspections and installations. Yet, conflicting impressions include accusations of unethical sales tactics, miscommunication, and in some cases, hints at unprofessional behavior which has undermined trust, particularly when contracts are signed and issues arise during the post-installation period.

Facility, Environment & Ambience

In most cases, the physical quality of the installations is described positively. Customers have complimented the neat and efficient mounting of panels, attention to detail—such as matching conduit paint to the house—and overall cleanliness of the work area. There are isolated reports of damage to property, such as roof damage, which highlight areas needing cautious attention.

Accessibility & Convenience

The accessibility of Sunternal appears mixed. For some, the door-to-door approach and prompt scheduling of inspections and installations enhanced convenience. In contrast, others report excessive cold calls, difficulty in reaching customer support post-installation, and confusion over app downloads and monitoring options that detract from the overall ease of the process.

Problem Resolution & Follow-up

While many customers were impressed with the responsiveness during the installation phase—such as quick fixes for issues like re-roofing or adjustment of solar layouts—there is significant criticism regarding long-term follow-up. Delayed responses, unresolved technical glitches, and even challenges in securing refunds have led some customers to feel their problems have not been adequately addressed after the sale.

Unique Strengths & Areas for Improvement

Sunternal’s standout strengths lie in its knowledgeable staff, quality installation work, and the potential for substantial monthly savings. Notable team members have earned high marks for their expertise and commitment. On the other hand, the business clearly needs to improve its post-contract customer service, ensure a consistent and transparent pricing model, and shorten the time between sale and active system operation. Enhancing internal communication and follow-up processes would help solidify trust and overall customer satisfaction.