Sunset Designers & Builders Inc Claim business

4.7 (120 reviews)

About

Servicing Rossmoor and Los Alamitos. Swimming Pools and Spas are our specialty. At Sunset Designers & Builders we build New Pools and Spas, Pool and Spa Remodels, Fire Features, Water Features, Landscaping, Low Voltage Lighting, Outdoor Audio Systems and more. Designing and building swimming pools and spas since 1948. We are here to help you make improvements to your Outdoor Living! History Established in 1948. In 1948, two Long Beach residents started Sunset Fence Company on American Avenue, now Long Beach Blvd., which specialized in custom wooden fences. Their first employee was Bob Dare, who was hired to sell the services of the company. Bob became one of the partners in 1950, and the company changed its name to Sunset Designers and Builders in 1960 as the company gradually changed into a swimming pool and construction company. In 1991, John Zahn purchased the business from Bob, his step-father and the other partners at the time. Since that time, John has been the sole owner of the business, a premier outdoor living specialty company. Times have changed and John has changed the business accordingly. No longer is a display office needed, now the customers want the information and samples taken directly to their home. The sales force shrunk to one, John, who can personally manage each job. The internet is now a valuable tool for communication and looking for pictures and ideas. Meet the Business Owner Business owner information John Z. Business Owner John is a hands-on-owner and operator who has more than 35 years of diversified experience in construction and design theory and practicum. John began working at Sunset Designers and Builders while he was in high school. By the time he was in college, he had become the outside sales representative for the company. With an education in chemical engineering, John brought his love of design and his extensive knowledge of swimming pool and masonry construction to the business. His expertise is in bringing a customer's concepts for their yard from their dreams to the time when they are enjoying their new outdoor living space to the fullest. He guarantees that he will follow each job personally on a regular basis from start to finish so that the homeowner can be assured that it will be constructed correctly and meet all of their expectations.

Services Offered

Pool & Hot Tub Service
Inground Pool Installation
Pool Remodeling & Renovation
Concrete Pool Installation
Pool remodeling

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Reviews

4.2 (27 reviews)

4.9 (39 reviews)

4.9 (54 reviews)

A Quick Look at Customer Sentiment

Customers overwhelmingly praise Sunset Designers & Builders for transforming outdated outdoor spaces into stunning backyard oases, emphasizing exceptional design, timely execution, and clear communication. While nearly every review is glowing—with special mentions of John Zahn’s creativity and transparent pricing—one reviewer did note occasional delays in communication, suggesting an area for further refinement.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Sunset Designers & Builders Inc. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Clients express high levels of satisfaction with their complete transformations from outdated, lackluster spaces to breathtaking backyard paradises. Many described the experience as seamless and uplifting, often feeling relieved and excited to finally enjoy their dream outdoor living spaces.

Service Quality & Expertise

The reviews consistently highlight the exceptional design and build quality delivered by John Zahn and his team. Whether remodeling pools, patios, or full backyard environments, their expertise and creative solutions set them apart as industry leaders.

Customer Service & Communication

Outstanding communication is a recurring theme, with daily email updates and even video messages that ensured clients were informed every step of the way. Although one reviewer mentioned long wait times, the vast majority appreciated the team’s transparent and proactive approach to customer service.

Value for Money & Pricing Transparency

Clients frequently commend the business for its competitive pricing and clear, documented bids. Many felt that the final results justified the cost, with the on-budget delivery and high-quality work reinforcing the excellent value received.

Timeliness & Efficiency

Multiple reviews underscore the business’s promptness and adherence to schedules, with projects frequently completed on time. Clients enjoyed a smooth process, which allowed them to utilize their transformed outdoor spaces in time for the summer season.

Professionalism & Trustworthiness

Reviewers repeatedly praise the professionalism of both John Zahn and his crew. Their reliable, honest, and detail-oriented approach instilled a strong sense of trust, making client interactions not only efficient but also very pleasant.

Facility, Environment & Ambience

Customers admire the aesthetic transformation of their properties, noting the thoughtful selection of tiles, stones, landscaping elements, and complete outdoor design that turned even the most neglected spaces into luxurious retreats.

Accessibility & Convenience

The team’s ease of access and willingness to arrange on-site consultations and provide regular updates made the process convenient for clients. Despite one isolated experience of delayed communication, most reviewers found the entire process highly accessible and client-friendly.

Problem Resolution & Follow-up

Clients appreciate the proactive problem-solving approach, where potential issues are addressed and resolved promptly, and follow-up communications help ensure that the final results meet the clients’ visions perfectly.

Unique Strengths & Areas for Improvement

Unique strengths include innovative design ideas, exceptional daily communication methods (like video messages), and the ability to turn even the most challenging properties into stunning outdoor paradises. A minor area for improvement mentioned by one client was speeding up response times, meaning that enhancing initial communication protocols could make an already stellar service even better.

Sunset Designers & Builders Inc Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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