Stanton Optical Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Stanton Optical. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

While some long-term customers appreciate the friendly, personalized service and effective solutions, multiple reviewers report feeling disappointed after long waits, uncoordinated staff responses, and negative encounters that left them dissatisfied overall.

Service Quality & Expertise

Several reviews highlighted the expertise of staff members such as Jasmine, Maryou, and Christina O., who provided knowledgeable recommendations and clear guidance. In contrast, issues with inaccurate prescriptions and rushed telehealth assessments have raised concerns about the consistency of the clinical expertise provided.

Customer Service & Communication

The customer service experience appears inconsistent. Positive feedback praises warm interactions and attentive service, yet numerous reviews detail miscommunications among team members, lack of proper follow-up, and unprofessional behavior—particularly when conflicting information is provided during the appointment process.

Value for Money & Pricing Transparency

Some customers found value in affordable options and budget-friendly frames, especially when paying without vision insurance. Nonetheless, others felt misled by promotional offers that ultimately led to unexpected costs, expensive contact lens alternatives, and a lack of transparency regarding pricing adjustments.

Timeliness & Efficiency

There are mixed opinions regarding efficiency: while walk-ins and some service encounters are prompt, other customers experienced significant delays, such as appointments stretching far beyond scheduled times and slow turnaround for orders, contributing to a perception of inefficiency.

Professionalism & Trustworthiness

The professionalism of the staff is seen in the courteous and helpful approach of some employees. However, experiences of rushed appointments, incorrect prescription details, and overtly hostile or dismissive attitudes by certain staff members have undermined customer trust.

Facility, Environment & Ambience

The store environment is noted for ease of access and a welcoming feel by some, yet concerns were raised regarding the cleanliness of equipment in telehealth settings and the overall ambience when staff attitudes negatively impacted the customer experience.

Accessibility & Convenience

Many reviews mention the convenience of walk-in service and ease of finding frames within budget. On the other hand, several customers experienced difficulty with scheduling, misleading appointment setups (such as unexpected telehealth exams), and inconvenient appointment times leading to wasted trips and extra driving.

Problem Resolution & Follow-up

Multiple reviewers have expressed frustration with the slow or ineffective resolution of issues. Complaints regarding miscommunications, unresolved prescription errors, and lack of timely follow-up have led some to seek alternatives elsewhere, despite promises from management to address these concerns.

Unique Strengths & Areas for Improvement

Standout qualities include the genuine care shown by certain staff members and the ability to offer budget-friendly choices without the need for insurance. Critical areas for improvement focus on enhancing communication among staff, reducing waiting times, providing accurate and consistent clinical assessments, ensuring proper equipment maintenance, and following up promptly on customer concerns to restore trust and satisfaction.