Stanley Pest Control Claim business

3.6 (138 reviews)

License# 32927

About

Stanley Pest Control is a full-service pest control company serving home and business owners in Southern California for over 75 years. We are committed to bringing you the most effective pest management programs possible. When you work with us, you enjoy all the advantages of a large-scale service provider with the courtesy and consideration...... See More

Services Offered

Ant extermination
Bee control or removal
Flea extermination
Mice or rat control or removal
Pest extermination
Pest preventative services
Outdoor pest preventative treatment
Termite extermination
Wildlife control or removal
Bed bug extermination
Cockroach extermination
Hornet or wasp extermination
Mosquito extermination
Pest inspection
Indoor pest preventative treatment
Spider extermination
Tick or mite extermination

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Reviews

4.3 (83 reviews)

2.9 (55 reviews)

A Quick Look at Customer Sentiment

While most reviews praise Stanley Pest Control for its expert, thorough pest treatments, professional service, and clear communication, a few customers noted issues with scheduling delays, inconsistent service in multi-unit properties, and billing concerns. Overall, long-term clients and property managers appreciate the competitive pricing, prompt problem resolution, and trustworthy technicians.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Stanley Pest Control. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

The reviews largely reflect a positive overall experience, with many long-term clients and property managers expressing trust and satisfaction. Despite a few isolated negative experiences regarding appointment scheduling and service consistency, clients continue to rely on the company for reliable pest control solutions.

Service Quality & Expertise

Customers frequently commend the expertise and thoroughness of technicians such as Thomas, Ryan, Abe, Andrew, and Jose. Reviews describe effective treatments across a range of issues—including fleas, rodents, termites, bees, and ants—and appreciate detailed evaluations and explanations provided during visits.

Customer Service & Communication

Many reviews highlight attentive and responsive customer service, with office staff and representatives stepping in during emergencies and clarifying treatment plans. However, a few comments point to delays in email communication and challenges in scheduling appointments, particularly when coordination with property management becomes involved.

Value for Money & Pricing Transparency

The competitive pricing and perceived value for money are noted in several reviews, especially by multi-property managers who benefit from cost-effective service. Nonetheless, a handful of customers reported concerns with billing inconsistencies and unexpected invoicing issues that detracted from their overall experience.

Timeliness & Efficiency

Many clients appreciated the prompt service with same-day or next-day responses and technicians arriving on schedule. On the other hand, some reviews mentioned brief visits or delays during scheduled service windows, which impacted customer satisfaction despite the generally efficient service delivery.

Professionalism & Trustworthiness

A strong theme across the reviews is the professionalism and reliability of Stanley Pest Control’s team. Customers consistently praised courteous technicians, clear explanations, and genuine care for their needs, although a few rare reports of uncoordinated service were noted.

Facility, Environment & Ambience

While the focus of most reviews is on service quality, several customers appreciated the care taken to protect their homes during treatments. Whether fumigating for termites or handling other pest issues, technicians were commended for maintaining a clean and respectful environment throughout the process.

Accessibility & Convenience

The service is generally described as accessible, with many clients finding it easy to schedule appointments and access same-day service. A minority of reviews, however, pointed out issues with communication channels and delays in response, indicating room for improvement in the scheduling process.

Problem Resolution & Follow-up

Effective problem resolution is frequently highlighted, with many customers noting that technicians quickly addressed pest issues and provided satisfactory follow-up, especially during urgent situations. Some reviews mentioned additional visits due to recurring problems, suggesting that while resolutions are effective, ensuring long-term control could sometimes be improved.

Unique Strengths & Areas for Improvement

Standout strengths include exceptional technician expertise, professionalism, and the ability to promptly manage emergencies, which have fostered long-term client trust. Areas for improvement involve refining communication methods, particularly email responsiveness, ensuring consistent service in multi-unit properties, and standardizing invoicing practices to avoid billing discrepancies.

Stanley Pest Control Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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