Southwest Heating & Air Conditioning Claim business

4.8 (748 reviews)

About

It is no secret that the cooling season is long and, often, intensely hot around here. That is why you must ensure that your air conditioning is as reliable and efficient as possible. Fortunately, doing so is simple. You need only schedule air conditioning service throughout Southern California with the experts on our team. We'll make sure that you have the right system for your cooling habits and preferences.Heating Services You may think that the hot temperatures we enjoy for so much of the year mean that you don't really need a dependable heating system. Well, despite how warm it is most of the time, a high-quality heater is still an absolute necessity for any home. Winter may not be as extreme as the summer heat in this part of the country, but temperatures do still get uncomfortably cold during the heating season. We will see to it that your heater keeps you warm during the chilliest of winter nights. Call us for professional heating service in Los Angeles and throughout Southern California. InsulationKeeping the heat out of your home during the summer months, and inside during the winter, is a major priority. Sufficient insulation is the only way you can hope to achieve this goal. Let us know if you require any insulation services, and we will get the job done right. Our Services include: Commercial Hvac Services Pool Pumps Water Heater Insulation Heating ServicesAir Conditioning Services Heating and Cooling Units Evap Coolers Indoor Air Quality Products Meet the Business Owner Business owner information Stephane W. Business Owner I am the Co-owner with my father so that tells you this is a family business. I got into HVAC pretty much right after College. I was always fascinated with engineering and building since a lot of my family are Developers. I worked for 4 years as a Apprentice before getting my Contractor's License and opening my Own Business! with the help of my Father's building and Business experience, Together we took our personal beliefs of no Salesman involved. Everyone of my Techs are actual techs! They can repair, replace, and do anything with HVAC. I wake up every day loving what I do and will retire doing this!

Services Offered

Air Conditioning Installation and Replacement
Air Conditioning Repair & Maintanance
Central Air Conditioners
Ductless Systems
Air Duct Services
Heat Pumps
Smart and WIFI Thermostats
Heating
Ductless Systems
Heating Installation and Replacement
Heating Repair & Maintenance
Furnaces
UV Light
Air Filtration Systems
Air Purifiers
Air Scrubbers

Photos & Videos

Reviews

5 (5 reviews)

4.8 (226 reviews)

4.5 (517 reviews)

A Quick Look at Customer Sentiment

The reviews consistently praise the company for its prompt, efficient, and expert service, with technicians like Bobby, Patrick, and Chris standing out for their clear communication and professionalism. Customers appreciate the quick response times, fair pricing, and thorough work—from routine fixes to emergency repairs—though a few noted minor miscommunications and unexpected fees. Overall, the service delivers both high technical quality and a friendly, reliable customer experience.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Southwest Heating & Air Conditioning. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers overwhelmingly express relief and gratitude following service experiences, with many stating that their critical HVAC issues were resolved quickly during extreme weather conditions. While most reviews are highly positive, one or two noted miscommunication issues or unexpected fees, but these were far outweighed by the overall satisfaction and trust in the company.

Service Quality & Expertise

Many reviews highlight the exceptional expertise of the technicians, with several customers commending the thorough diagnostics and efficient repairs. Technicians such as Bobby, Patrick, Chris, and Stephane are frequently mentioned for not only fixing problems but also educating customers on maintenance and system operations, ensuring long-term reliability.

Customer Service & Communication

The company is praised for its clear, honest, and friendly communication. Customers appreciated detailed explanations of the issues and repair processes, with multiple reviews noting that technicians took time to answer questions and provide valuable advice. A few instances of miscommunication, such as calling the wrong house, were also mentioned, though these were quickly rectified.

Value for Money & Pricing Transparency

Reviewers widely consider the pricing fair and reflective of the quality of service received. Several customers expressed relief at receiving honest, cost-effective recommendations instead of upselling unnecessary services. However, there were isolated mentions of unexpected diagnostic fees and feelings of a bait-and-switch approach, indicating room for clearer upfront pricing communication.

Timeliness & Efficiency

Speed is a recurring theme in the reviews, with many customers noting that technicians arrived the same or next day—even on weekends or during extreme weather conditions. The efficiency in diagnosing and fixing issues, sometimes in less than an hour, significantly contributed to the positive feedback.

Professionalism & Trustworthiness

Professionalism and reliability are core strengths noted throughout the reviews. Customers repeatedly praised the courteous and honest demeanor of the technicians and office staff. Despite a rare negative review, the overall consensus is that the company is trustworthy and dedicated to ensuring customer satisfaction.

Facility, Environment & Ambience

Although not a major focus, the reviews suggest that the work environment and the overall presentation of the service are professional and welcoming. Both residential and commercial clients observed that the technicians worked efficiently and left the premises clean after completing their jobs.

Accessibility & Convenience

The company is recognized for its ease of contact and flexible scheduling. Many customers mentioned being able to schedule appointments quickly, with some receiving service on the same day they called. This accessibility, along with the prompt communication, enhances the overall client experience.

Problem Resolution & Follow-up

Reviews consistently underscore the effectiveness in resolving issues, with technicians diagnosing problems accurately and ensuring repairs are thoroughly completed. Several customers received follow-up visits or free re-checks when issues recurred, which further affirmed the company’s commitment to long-term customer care.

Unique Strengths & Areas for Improvement

The standout strengths include knowledgeable technicians who go above and beyond, clear and honest communication, and efficient service during emergencies. Specific mentions of technicians like Bobby, Patrick, Chris, and Stephane reinforce a strong reputation. Areas for improvement include addressing occasional miscommunications, ensuring transparent pricing to avoid surprises, and refining internal processes to prevent scheduling mix-ups. Overall, the company’s dedication to exceptional service is evident, with minor adjustments potentially enhancing the customer experience further.

Southwest Heating & Air Conditioning Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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