Simply Solar Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Simply Solar. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Most customers expressed satisfaction with the overall experience, praising the efficient, professional installations and personalized service. However, a few reviews highlighted significant frustrations, particularly due to delays and unexpected complications that led to uncertainty and dissatisfaction.

Service Quality & Expertise

The team is generally recognized for its technical expertise and execution, with several customers mentioning the competency of individuals like David Frank, Christian, and Cristian's crews. While many installations were completed to a high standard, some projects suffered from miscommunications about system components and engineering oversights, which affected overall trust in the process.

Customer Service & Communication

Clear and timely communication remains a strong point for Simply Solar. Sales representatives and project managers such as David and Rachel were frequently commended for keeping customers well-informed throughout the process. Nevertheless, there were isolated instances of poor follow-up and delayed responses, leaving some customers feeling unsupported during critical project changes.

Value for Money & Pricing Transparency

Customers appreciated Simply Solar’s competitive pricing and the transparency shown during initial consultations. However, there were complaints about unexpected price hikes and additional charges, such as fees for extra components like the Tesla gateway, which have led to concerns about pricing predictability.

Timeliness & Efficiency

Several reviews mention installations that were completed efficiently and on schedule, with some customers reporting work completed within days. In contrast, others experienced prolonged delays—especially with the Tesla Powerwall 3 system—due to software unavailability and unforeseen permitting issues.

Professionalism & Trustworthiness

Simply Solar is widely recognized for its professional approach and courteous service. Many customers felt that the company honored its commitments and maintained a high degree of reliability. However, a few reviews pointed to instances where responsibilities were shifted or delays in addressing critical issues undermined trust.

Facility, Environment & Ambience

Positive comments were made regarding the neat and aesthetically pleasing installations, with panels arranged to enhance the home’s appearance. Conversely, one review criticized the installation of unsightly racks and unresolved design issues that detracted from the overall look of the property.

Accessibility & Convenience

Nearly all customers found the service highly accessible, with easy scheduling, on-site assessments, and available support from various team members. Some drawbacks included occasions when attempts to reach higher-level staff for complex issues went unanswered.

Problem Resolution & Follow-up

When complications arose, Simply Solar often engaged in proactive follow-up and attempted to offer alternative solutions, such as adjusting designs to improve aesthetics. Nevertheless, there were instances where resolution efforts were slow or inadequate, resulting in prolonged uncertainty for the customer.

Unique Strengths & Areas for Improvement

The company’s unique strengths lie in its personable service, technical skill, and competitive pricing, with particular kudos for memorable team members who ensured smooth project execution. Areas for improvement include streamlining internal communication processes, reducing unexpected costs through better pre-project planning, and improving the handling of new technology and regulatory challenges to minimize customer frustration.