Seventeen St Upholstery Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Seventeen St Upholstery. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

The overall sentiment is largely positive, with many clients expressing gratitude for the high quality work and personalized attention they receive. Several customers have become repeat clients, although there are a few instances where dissatisfaction arose due to unmet expectations.

Service Quality & Expertise

Clients consistently commend the exceptional craftsmanship and attention to detail delivered by Luis, along with significant mentions of Eddie. With decades of experience in upholstery, the team is recognized for its meticulous approach and ability to bring customer visions to life, even reportedly nudging living room makeovers with renewed pieces.

Customer Service & Communication

While many experiences feature personable and attentive service, a number of reviews indicate challenges with communication. Some customers have praised the friendly, patient approach of the staff, whereas others noted moments of dismissiveness, broken time frames, and a lack of follow-through on phone calls.

Value for Money & Pricing Transparency

Clients often mention reasonable and transparent pricing that reflects the quality of work rendered. However, a few reviews referred to pricey outcomes that did not meet expectations, including one instance where a finished product was described as unsatisfactory despite the cost.

Timeliness & Efficiency

The majority of customers appreciate the efficiency of service, noting fast turnarounds on even tricky projects. One review highlighted a turnaround of three weeks for a major furniture refresh, while another impressed with early completion; however, there were concerns from clients who experienced repeated delays or unclear scheduling.

Professionalism & Trustworthiness

Many clients feel they are in trustworthy hands, with Luis and his team building a reputation for reliability and expertise over the years. Conversely, there were incidents mentioned where unprofessional behavior—including yelling and unmet commitments—undercut confidence in the reliability of the service.

Facility, Environment & Ambience

Although the physical environment of the shop is not extensively discussed, positive remarks about in-person fabric selections and the overall presentation suggest a clean, customer-friendly atmosphere. The focus remains primarily on the quality of the craft rather than the studio setting.

Accessibility & Convenience

Regular clients appreciate the ease of getting in touch with the business and the convenience of repeat appointments. Despite the generally accessible nature of the service, one reviewer noted a reluctance to engage on jobs that required additional expenses, suggesting room for improvement in accommodating a wider range of client needs.

Problem Resolution & Follow-up

There are strong accounts of effective problem resolution, with clients recounting how past furniture was successfully refreshed and retained quality over time. In contrast, some reviews detail issues that were left unaddressed, such as measurement mistakes and incomplete follow-up communications.

Unique Strengths & Areas for Improvement

The standout qualities include personalized service, expert craftsmanship, and a deep commitment to understanding customer needs, as seen in detailed collaborations like going fabric shopping together. Areas for improvement focus on enhancing communication, ensuring consistency in quality control, and maintaining professional conduct during and after problematic situations.