SD POWER CUSTOMS Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with SD POWER CUSTOMS. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers have expressed a wide range of experiences. Many are extremely satisfied, citing beautiful wraps, flawless tints, and professional service that transformed their vehicles. However, a significant number of reviews also detail dissatisfaction with projects that were delayed, of sub-par quality, or not repaired under warranty, leading to mixed feelings about the overall experience.

Service Quality & Expertise

Several customers praised the expertise in installing window tints, wraps, and custom detailing using high quality materials. Stories of showroom-quality finishes on Teslas and intricate customizations on Ferraris and Jaguars abound, with specific mentions of skilled technicians like Fadhi, Alfredo, and Diego. On the flip side, some reviews describe poor wrap execution—such as orange peel conditions, misapplied bondo repairs, and improper installations—that have led to unresolved issues.

Customer Service & Communication

Many clients compliment the friendly, accommodating, and clear communication provided by the staff and owner Miguel, with instances of same‐day appointments and detailed explanations about product options. In contrast, there are multiple reports of unresponsiveness, with some customers experiencing difficulty contacting the owner or receiving follow-up calls when issues arose, which has negatively affected their trust in the service.

Value for Money & Pricing Transparency

There are numerous positive comments regarding competitive, reasonable pricing, with several customers feeling they received much value for their money, often comparing favorably against competitors. However, some reviews mention unexpected price hikes and discrepancies between initial quotes and the final charges, causing concerns about pricing transparency.

Timeliness & Efficiency

While a good number of customers were impressed by the fast turnaround—sometimes getting their service completed in as little as 35 minutes or within the same day—others reported significant delays. Some wrap jobs took days instead of hours, with one account detailing an eight-day turnaround on a high-value truck, which ultimately disrupted the customer’s business operations.

Professionalism & Trustworthiness

Many reviewers described the team as professional, detail-oriented, and trustworthy, with personal commendations for individuals like Miguel for treating customers like family. Conversely, there are reports of unprofessional conduct including rushed work, unfulfilled promises, and even situations where customers felt they were not being taken seriously regarding warranty claims or damage disputes.

Facility, Environment & Ambience

Several customers appreciated the clean, well-organized workspaces and comfortable waiting areas—with TVs and prompt service contributing to a positive overall environment. Nonetheless, other reviewers mentioned disorganization, messy conditions, and a lack of attention to detail in the facility during service delays.

Accessibility & Convenience

The shop is often praised for its ability to schedule same-day appointments and manage a variety of custom services, making it convenient for customers to get their vehicles serviced quickly. However, some users experienced issues such as missed appointments, long waiting times without proper notification, and even unexpected appointment fees that detracted from the convenience factor.

Problem Resolution & Follow-up

A number of reviews highlight a willingness to fix mistakes—for instance, offering free reapplications of tints under warranty and prompt corrections when minor issues were detected. On the other hand, a considerable number of customers reported unresolved issues, inadequate follow-up support, and a lack of accountability when initial jobs did not meet expectations, with some cases even escalating to discussions about licensing and legal concerns.

Unique Strengths & Areas for Improvement

Unique strengths of SD Power Customs include a demonstrated ability to deliver high-quality, customized work that leaves many vehicles looking transformed, along with competitive pricing and personable service from key staff. Areas for improvement involve enhancing communication and responsiveness, ensuring consistency in workmanship and timeliness, upholding transparent pricing practices, and better handling of warranty claims and problem resolution to maintain customer trust.