San José Animal Care Center Claim business
About
The City of San José Facebook page was created to inform residents and other fans of San José.Services Offered
- Animal shelters
- Pet adoption
Photos & Videos
Reviews
A Quick Look at Customer Sentiment
Customers overwhelmingly praise A Pet Villa for its exceptional pet boarding, daycare, and grooming services. Pet owners appreciate the friendly, attentive, and knowledgeable staff who create a safe and clean environment for their pets. Owners repeatedly mention the personalized care, clear communication through updates and report cards, and the overall reliable professionalism of the facility. Minor concerns include additional charges for some services and suggestions for enhanced live streaming and clarity in pricing, but these do not overshadow the consistently positive experiences.
Deep Dive: Detailed Analysis of Customer Reviews
We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with San José Animal Care Center. Here’s what people are saying about their service quality, professionalism, and reliability:
Overall Experience & Satisfaction
Reviewers express strong overall satisfaction, noting that their pets always return excited and happy. Many have been loyal customers for years, feeling reassured by the care provided. The positive experiences, from first visits to repeat stays, have built significant trust and genuine relief among pet parents.
Service Quality & Expertise
The facility is highly regarded for its professional grooming and boarding services. Customers mention that even high-energy or anxious pets are handled with expert care, and the staff’s ability to read pet temperaments and adjust care accordingly has been a standout quality across multiple reviews.
Customer Service & Communication
Feedback highlights the clear, timely, and caring communication from the staff. Many reviewers appreciate receiving regular updates, detailed report cards, and personalized attention. The team’s willingness to answer questions promptly and accommodate special needs has left pet parents feeling well-supported.
Value for Money & Pricing Transparency
Many pet owners believe that the services offered are competitively priced and worth the expense. While several customers applaud the reasonable rates and discounts, a few have noted concerns about additional fees for specific services such as medication administration or nail trimming, indicating a need for clearer pricing transparency.
Timeliness & Efficiency
Customers have noted efficient drop-offs and pick-ups, with some even mentioning early day start times and flexible scheduling that accommodates travel delays. The prompt check-ins and organized processes have contributed to a stress‐free experience for many.
Professionalism & Trustworthiness
Across the reviews, the professional demeanor of the staff shines through. Their long-term commitment and caring approach have reinforced a reputation of trustworthiness. Although a few concerns were raised regarding handling techniques or safety details, the majority commend the facility for its reliable and ethical service.
Facility, Environment & Ambience
The facility is described as clean, spacious, and well organized with large play areas for dogs and a comfortable environment for cats. Customers appreciate the welcoming ambience, which includes thoughtful touches like social media updates and a well-maintained reception area that reinforces the facility’s inviting nature.
Accessibility & Convenience
Location convenience is a frequent plus, with many citing the ease of access from major roads and the airport. The client portal system, flexible scheduling for drop-offs and pick-ups, and the overall accommodating service have made booking and using the services both straightforward and hassle-free.
Problem Resolution & Follow-up
Many reviews highlight the proactive follow-up care provided by the staff, such as calling pet owners when an issue is observed or offering detailed report cards after a stay. While one or two incidents required additional attention, the facility’s responsiveness in addressing concerns has generally reinforced owner confidence.
Unique Strengths & Areas for Improvement
The standout strengths of A Pet Villa include its personalized care, the genuine affection shown to pets, and the ability to develop lasting relationships with both pets and their owners. Recommendations for improvement include better clarity on additional charges, the introduction of more robust live streaming options, and occasional refinements in handling and safety protocols to ensure an even higher level of transparency and consistency.
People Also Viewed
Sittin' Pretty Pet & Home Sitters
- Personalized Care
- On Your Time
- Dog daycare
- See More
Happy Heart Pet Care
- Dog boarding and training
- Group dog training
- Puppy socialization classes
- See More
Fetch Pet Care West Los Angeles
- Dog daycare
- Dog walking
- Pet boarding
- See More
-
Visit Website
-
View Phone Number
-
Get Directions Monterey Road, San Jose, California
Working Hours
- Mon 12AM - 04PM
- Tue 10AM - 06PM
- Wed 10AM - 06PM
- Thu 10AM - 06PM
- Fri 10AM - 06PM
- Sat 10AM - 05PM Closed
- Sun 10AM - 05PM
Report a Problem for San José Animal Care Center
Help us keep this listing accurate! If you notice incorrect details, report a problem below. Our team will review your submission.