San Diego Roofing, INC. Claim business

4.5 (102 reviews)

License# 767260

About

Serving San Diego's Commercial, Industrial, and Residential roofing needs for over 75 years.

Services Offered

Gutter addition
Gutter replacement
Roof inspection
Roof repair
Reroofing
Add to existing system
Add solar panels on roof
Solar panel cleaning
Rooftop solar shingles cleaning
Solar rooftop panel installation
Solar system maintenance
Gutter installation
Roof cleaning
New roof installation
Roof replacement
Skylight installation
Add solar panels
Add solar shingles on roof
Rooftop solar panel cleaning
Solar system installation
Solar shingle installation
Solar system repair

Photos & Videos

Reviews

5 (3 reviews)

4.5 (37 reviews)

3.9 (62 reviews)

A Quick Look at Customer Sentiment

San Diego Roofing receives overwhelmingly positive feedback for its expertise, efficient work, and responsive customer service. Customers appreciate their creative solutions for complex roofing challenges, the high quality of materials and workmanship, and the overall value and transparency in pricing. While most experiences are highly satisfactory—with particular praise for Scott and other team members—there are a few concerns regarding delays, communication lapses, and isolated instances of unprofessional behavior, which the company has addressed with apologies and follow-up actions.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with San Diego Roofing, INC.. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Most customers expressed high satisfaction with San Diego Roofing, highlighting the transformation in both aesthetics and function of their homes. Reviews frequently mention feelings of relief and gratitude, with many recommending the company without hesitation. Despite a few isolated negative experiences that have been addressed by management, the overall sentiment is one of trust and confidence in the service provided.

Service Quality & Expertise

The company is applauded for its exceptional workmanship, whether installing the Infinity Roof without removing most solar panels or tackling challenging repairs on historic homes. Clients noted the high level of expertise in replacing deteriorated materials, installing new roof vents, and correcting previous contractor mistakes, along with innovative suggestions like energy-star light colored roofs to improve home efficiency.

Customer Service & Communication

Multiple reviewers highlighted the professional and responsive nature of the team, particularly singling out Scott, Marcelo, and Paul for their clear and consistent communication. Customers appreciated timely updates, detailed explanations, and a no-pressure approach when discussing project needs. However, a few reviews mentioned instances where follow-ups were delayed or unanswered calls during peak busy periods, though these were met with sincere apologies and promises to improve.

Value for Money & Pricing Transparency

Clients frequently lauded the fair and competitive pricing of San Diego Roofing, noting that quality was never compromised. Reviews compared estimates with other companies, demonstrating that San Diego Roofing offered superior products and services without upselling. Transparent discussions about the scope of work, pricing clarity, and honest recommendations added to the overall value perception.

Timeliness & Efficiency

Many customers observed that the work was completed within the specified timeline, even under challenging conditions such as bad weather or extreme temperatures. Although one or two projects experienced slight delays due to crew scheduling conflicts or additional work requirements, the overall efficiency and prompt execution were consistently praised.

Professionalism & Trustworthiness

San Diego Roofing is recognized for its professional team and trustworthy handling of projects. Reviewers noted that the staff consistently exhibited integrity, reliability, and genuine commitment. Despite one incident involving an unprofessional estimator that negatively impacted a customer’s experience, follow-up responses and corrections demonstrated the company's willingness to make things right.

Facility, Environment & Ambience

While the reviews primarily focus on the roofing service itself, there were positive remarks about the overall work environment. Customers appreciated the neatness of the job sites, the daily clean-ups by the crews, and the professional presentation of the completed roofing projects.

Accessibility & Convenience

For the most part, reaching San Diego Roofing was easy and convenient. Many clients noted prompt scheduling, even accommodating long-distance inquiries from places like Northern California. However, occasional issues such as unanswered phone calls during busy periods were pointed out, with the company acknowledging these lapses and promising improvements.

Problem Resolution & Follow-up

Customers experienced effective problem resolution and attentive follow-up, especially when fixing issues from previous contractors or addressing unexpected leaks. The proactive approach in handling warranty transfers, interior damage repairs, and post-installation hiccups further reinforced client confidence in the company’s commitment to long-term customer satisfaction.

Unique Strengths & Areas for Improvement

Unique strengths include the company’s innovative solutions—such as installing roofs around solar panels and customizing energy-efficient options—paired with exceptional craftsmanship and personable customer interactions by key individuals like Scott, Marcelo, and Paul. Suggested areas for improvement include enhancing the initial responsiveness during peak times, ensuring consistent communication even when delays occur, and maintaining a uniformly high standard of professionalism across all team members.

San Diego Roofing, INC. Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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