San Diego Flood Restoration-SDFR Claim business

4.7 (69 reviews)

License# 926376

About

San Diego Flood Restoration offers Water Damage clean up, Toilet and Sewage Back/flow restoration, fire and smoke damage clean up, and emergency board ups. We are available 24/7/365 and are insured bonded and fully licensed by the Calvin.

Services Offered

Bathtub installation
Biohazard cleanup
Drain installation
Plumbing inspection
Plumbing repair
Sewer repair
Shower repair
Toilet repair
Water pipe repair
Bathtub repair
Damage restoration
Drain repair
Plumbing installation or replacement
Sewer installation
Shower installation
Toilet installation
Water heater installation

Photos & Videos

Reviews

5 (3 reviews)

5 (24 reviews)

4.3 (22 reviews)

4.4 (20 reviews)

A Quick Look at Customer Sentiment

The reviews overwhelmingly praise the company for its exceptional expertise in flood and water damage restoration, highlighting prompt responses, clear communication, and efficient problem resolution. Customers consistently commend Tom and his team for their professionalism, trustworthy service, and transparent pricing, making them a reliable choice in emergency situations.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with San Diego Flood Restoration-SDFR. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers express a high level of overall satisfaction, often feeling relieved and grateful for the prompt and professional assistance during stressful emergency situations. The consistent praise across multiple reviews underscores a generally outstanding experience with the company.

Service Quality & Expertise

Reviewers emphasize the expert handling of flood and water damage issues, citing detailed and effective cleanup processes. Tom and his team are frequently lauded for their skill in restoring properties to their original or even improved conditions, ensuring that repairs are done meticulously.

Customer Service & Communication

Communication is a standout quality, with clients appreciating the direct, clear, and constant updates provided through phone, text, email, and even Skype. The team is described as highly responsive and proactive, ensuring every stakeholder—from property owners to tenants and insurance companies—is well-informed throughout the process.

Value for Money & Pricing Transparency

Many reviewers note the fair pricing and honest assessments, with particular appreciation for the commitment to ensuring clients are not overcharged. The transparent approach in discussing options and costs is frequently mentioned as a significant benefit.

Timeliness & Efficiency

The service is characterized by rapid response times, with several accounts highlighting arrivals within minutes of an emergency call. The efficiency in managing the cleanup and restoration process, including handling insurance claims, reassures customers during times of crisis.

Professionalism & Trustworthiness

Clients consistently commend the professionalism and reliability of the team. Tom’s personal involvement and the courteous nature of the crew build a strong sense of trust. Their reliable service through emergencies has backed their reputation as a dependable contractor in critical times.

Facility, Environment & Ambience

While the focus is largely on emergency responses, reviews note that post-restoration, the appearance of interiors is restored to an immaculate state. Homes are returned with improved flooring and flawless wall finishes, reflecting the high quality of their repair work.

Accessibility & Convenience

The business is frequently highlighted for its ease of contact and scheduling, with quick dispatches during emergencies and flexible communication channels such as Skype for remote consultations, ensuring convenience for clients even from afar.

Problem Resolution & Follow-up

Effective problem resolution is a prominent theme, with the company guiding clients step-by-step through cleanup, repair, and insurance processes. The thorough follow-up and continuous updates provide reassurance and reduce client stress during recovery.

Unique Strengths & Areas for Improvement

Unique strengths include unmatched response times, exceptional technical expertise, and a customer-centric approach that builds long-term trust. Although the reviews are overwhelmingly positive, a potential area for further enhancement could involve expanding communication channels even more to proactively reach out to clients for feedback after service completion.

San Diego Flood Restoration-SDFR Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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